Pet Grooming Kit with Vacuum Suction

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

a. For defective products, we will cover the cost of return shipping.

b. For non-defective returns, the customer is responsible for the cost of return shipping.

If you need to return an item, simply contact our Customer Service for return address, providing your reason and Order. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Refer to our full Return Policy to know more about it.

Dear Valued Customers,

We hope this message finds you well. Due to the ongoing challenges posed by the COVID-19 pandemic, we regret to inform you that there may be potential delays in the shipping of your orders.

The health and safety of our staff, partners, and customers remain our top priority. As we navigate through these unprecedented times, we are taking every precaution necessary to ensure the well-being of our team while adhering to guidelines set by health authorities.

These circumstances may impact our fulfillment and delivery times. We understand the importance of your orders and sincerely apologize for any inconvenience caused. Rest assured, we are working diligently to minimize delays and appreciate your patience and understanding during these challenging times.

If you have any concerns or inquiries regarding your order, please feel free to contact our customer support team. We will do our utmost to assist you and provide timely updates.

Thank you for your continued support and understanding. We are grateful for your trust in our services and look forward to serving you with the excellence you deserve.

Stay safe and take care.

Sincerely,

Paw Snugs

Customer Service Team