EG4 12K Mini-Split Air Conditioner Heat Pump | 12000 BTU | SEER2 28.5 | Plug-N-Cool Do-It-Yourself Installation

Shipping Times

EG4 processes orders on a first-come, first-served basis. After payment is processed and your order is packaged, you will receive an email with tracking information for your shipment. *Don’t see that email? Be sure to check your spam or junk folder!

Freight Shipping

For in stock products, standard processing times are 2 - 5 business days. Estimated delivery times are based on carrier availability and national shipping lanes, these can vary anywhere between 3 - 15 business days.

Freight services are available via Signature Solar for large and oversized orders. Orders are processed in a first come, first served basis. Standard processing times vary based on product availability.

Parcel Shipping

Estimated shipping times on single item, in-stock orders are 2 - 4 business days depending on position in the order queue. Actual delivery dates vary based on carrier.

Parcel shipping services offered by Signature Solar include: FedEx, UPS, and USPS. If you have a different service you would like to request, please contact our shipping team at: info@reneweablehomesolutions.com

Parcel Shipping

Signature Solar offers parcel shipping options to qualifying products. Shipping times are based on business days (Monday to Friday) excluding holidays and weekends. Depending on your order, your purchase may arrive in multiple packages. Once shipped, shipments cannot be rerouted. Please ensure all shipping information such as name, address, and phone number are correct prior to payment of your order!

International Shipping:
Yes, Signature Solar can ship to Alaska, Hawaii, Puerto Rico and Guam via USPS for small parcels and UPS for larger packages (under 150lbs). For more information please contact our shipping team at: info@renewablehomesolutions.com

Cancellation Policy

Cancellations and order changes are permitted to open, unshipped orders. Cancellations must be initiated with our Customer Support team during Renewable Home's normal business hours.. If your order has not been processed or packed, no fees will be applied to your cancellation. If items have been packaged but not yet shipped, a cancellation or order change may be permitted with a restocking fee of up to 15%. Once your order has been assigned a tracking number from our shipping department, we cannot make any changes to that order.

Renewable Home provides exchange orders, store credit, and refunds to original payment methods. Store Credits are provided to customer account and can be used immediately. Refunds are typically processed within 7 days of confirmation. You will receive a notification of the refund once processed. It will be an immediate process on the behalf of Renewable Home, although it can take your financial institution 3 - 14 business days to make the deposit into your account.

If you have any questions regarding a cancellation feel free to reach out to our customer service team at 1 (302) 244-7703 or info@renewablehomesolutions.com

Solar Panels

Order Minimums:
After extensive research on transit damages and shipping practices we have discontinued palletizing shipments of less than 10 solar panels. We have found that the stability and overall success of delivery increase substantially at 10+ panel pallets. No pallets under 10 pieces will be allowed for purchase unless picking up in store (on select panels). When purchasing solar panels, we urge customers to purchase additional panels to ensure the safe delivery of the needed amount. Solar panels are made of glass and shipping companies are human-- please do not buy the exact amount of panels needed for your project in case of damages. If you have additional questions regarding the shipping of your solar panels check out our Solar Panel and Damages and Claims Modules for proper practices on receiving your order!

Packaging:
Signature Solar packages solar panels to NMFC guidelines. When shipped Signature Solar carefully inspects and documents the packaging and overall condition of your order. All pallets are banded, strapped, and wrapped prior to leaving our warehouse to ensure safe delivery to you!


*Example of Pallet Prior to Pickup from Carrier

Receiving Solar Panels:
When checking out and selecting freight delivery for your order please note this is Curbside Delivery. This means that the freight carrier will deliver the pallet to your curbside, which is generally the end of your driveway. A driver will unload the pallet on a lift gate and set the pallet typically on your driveway. The freight carrier is not responsible for delivering the pallet up your driveway or onto your property in anyway. Please plan ahead!

You or the receiving party must inspect the order upon delivery for any damages. Undiscovered or concealed damages not noted on the delivery receipt must be reported within 24 hours to the freight carrier and Signature Solar. Any damages or issues with your order must be notated upon receival of your delivery.

Visible Damage: Any damages found during the delivery and the driver has been notified, an exception number has been provided and/or the damages are noted on the delivery receipt.
Concealed Damage: Any damages found after the delivery has occured and the driver is no longer on site. The damages are not noted on the delivery receipt. For any recourse, damages must be alerted to the carrier (phone located on the delivery receipt) and Siganture Solar within 24 hours of delivery.

Best practice for Receiving Solar Panels:
- Take an image of your order in the truck with the Driver upon Arrival
- Take images of all 4 sides of your pallet
- Note any damages, rips, tears, or alters in packaging to your delivery driver
- Receive an exception number from the delivery driver
- Have the driver note the damage on your delivery receipt
- Call the number on your delivery receipt to report it to the terminal (immediately upon discovery)
- Call Signature Solar (903) 441 - 2090

Things to Look for Upon Delivery:
- Rips, tears, scuffing on the exterior packaging?
- Any crushed, damaged, or missing cones on the top of the solar panel pallet?
- Are all pallet feet intact?
- Dents or punctures through exterior packaging or under pallet?
- Unwrap the pallet and ensure no concealed damages to immediate exterior product


*Example of rips, tears, scuffing to the exterior packaging

*Example of rips, tears, scuffing to the exterior packaging

*Example of crushed cone

*Example of Cracks / Damages to Solar Panel Glass:

Claim Form can be found here: CLICK HERE

LTL Freight

Processing and Estimated Delivery Times:
All Freight delivery dates are estimates, with no guarantees on delivery dates. Estimated transit times vary based on location and size of order. Standard transit is between 3 and 15 business days. Please note, Signature Solar is not responsible for delays due to carrier exceptions.

If at any point you would like an update on your estimated delivery date, feel free to reach out to the carrier assigned to your order. Just reference your tracking number and they can provide real time updates on the spot! Alternatively you may send an email to the freight team at freight@siganturesolar.com

What to Expect at Delivery:
When checking out and selecting freight delivery for your order please note this is Curbside Delivery. This means that the freight carrier will deliver the pallet to your curbside, which is generally the end of your driveway. A driver will unload the pallet on a lift gate and set the pallet typically on your driveway. The freight carrier is not responsible for delivering the pallet up your driveway or onto your property in anyway. Often times this means you are responsible to remove the goods from where they were placed by the carrier. Please plan ahead!

Best practice for Receiving Freight Delivery:

- Take an image of your order in the truck with the Driver upon Arrival
- Take images of all 4 sides of your pallet
- HOT TIP: Try to get the driver in any show where you see potential damages
- Images of any tears, holes, rips in the packaging
- Call the number on your delivery receipt to report any damages to the terminal (immediately upon discovery)
- Call Signature Solar (903) 441 - 2090

How to Track Your Shipment:
You can find updates to your shipment through the following links. Please look to your shipping confirmation email for your Freight Tracking Number.

Click Here for RnL Carriers Shipment Tracking
Click Here for SouthEastern Freight Lines Shipment Tracking
Click Here for ABF Shipment Tracking
Click Here for XPO Shipment Tracking
Click Here for FedEx Freight Tracking

Damages & Claims

You or the receiving party must inspect the order upon delivery for any damages or shortages. Undiscovered or concealed damages not noted on the delivery receipt must be reported within 24 hours to the freight carrier and Signature Solar. When shipped Signature Solar carefully inspects and documents the packaging and overall condition of your order. All pallets are banded, strapped, and wrapped prior to leaving our warehouse to ensure safe delivery to you!

*Example of Pallet Prior to Pickup from Carrier

It is your responsibility to document and notify the delivering carrier and Signature Solar of any possible damages upon receipt. After acceptance of your shipment, you have legally released the freight carrier of any liability of damage. Any damages not notated within 24 hours of delivery and do not have a delivery receipt with documentation may be denied.

Best practice for Receiving Damaged Solar Panels:
- Note any damages, rips, tears, or alters in packaging to your delivery driver
- Receive an exception number from the delivery driver
- Call the number on your delivery receipt to report it to the terminal (immediately upon discovery)
- Call Signature Solar

If you receive damaged goods, it is always best to take possession of delivery vs. refusing and having it shipped back to us. This could cause MORE damage to items as well as taking a risk that the product may or may not be in stock to replace your refused shipment at time of delivery/refusal. Refused shipments may be subject to a restocking fee.

If you have damaged goods and have noted damages upon receipt, Signature Solar will provide you with a full store credit of the damaged product and the prorated shipping costs or a full refund of the original payment method the value of the damaged product.

Due to shipping concerns, Signature Solar will only replace damages of four or more solar panels, please order accordingly! We ask that you do not order the EXACT number of solar panels needed for your project.

Claim Form can be found here: CLICK HERE

International Shipping

Signature Solar can accommodate most international parcel shipping of non-hazmat materials less than 50lbs via UPS, FEDEX and USPS.For more information please reach out to our sales department: sales@signaturesolar.comSiganture Solar can accommodate select international Freight shipping through custom quotes. In order to provide an international quote, we need the complete order details, delivery address, and any additional information regarding the delivery sent to our sales department at:sales@signaturesolar.com. If no international shipping is available, we can ship to a freight forwarder within the United States.

Terminal Pickup

Terminal Pickup may be offered for certain orders for customers who wish to drive to their nearest applicable freight terminal and pickup their order themselves. The terminal location will be sent to the customer after placing their order.The exact distance of the terminal is dependent of the customer's final shipping address.

For terminal pickup, product responsibility and liability are transferred to the customer through upon pickup. Signature Solar does not accept responsibility or liability for any damage, transportation, or otherwise, after terminal transfer. Inspect your order at the terminal before leaving!

Please ensure your vehicle can handle your pickup! Standard Bed trucks are under 78” long. Most solar panel pallets will be 72” - 84” long with a 48” width and a 40-54” height. Please ensure the weight and height requirements of the load are met by the truck and that the wheel hubs in the bed of the truck are taken into consideration when measuring. We highly recommend you bring strapping to secure your load. Additionally, if your order contains more than 1 pallet, a standard pickup truck will probably not be sufficient.

Average Solar Panel Sizes and Weights:

60 Cell - 70” x 45”

Full Pallet: 1350lbs

Per Piece: 45lbs

72 Cell - 80” x 45”

Full Pallet: 1850lbs

Per Piece: 55lbs

96 Cell - 84” x 45”

Full Pallet: 2000lbs

Per Piece: 65lbs

144 Split Cell - 90” x 45”

Full Pallet: 2300lbs

Per Piece: 90lb

Order Processing

Signature Solar confirms and allocates inventory on paid orders. All orders are processed on a first come first served basis. Once payment is confirmed your order will be processed between 2 and 5 business days.If you need a product or service by a certain date, expediated shipping may be available. Please reach out to info@renewablehomesolutions.com with any questions.

Back-Orders / Pre-Orders

Signature Solar processes orders on a first come, first served basis.Any items that are unavailable will be placed on back order, the remainder of your order may be split shipped, dependent on lead times. Estimated ship dates for backordered items will be provided. However, please note that these dates are “estimates” and may change due to delays and demand. If your order contains any back-ordered items, we may elect to split ship your order as items become available. Our team will contact you with any updates to shipping.

Warranty

The equipment sold by Signature Solar is designed by the manufacturer to be installed ONLY by licensed, trained, and insured solar electrical installation professionals. We strongly advise the customer to seek the assistance of such a professional to exclusively perform the implementation of any of these products, and we make no warranty of the purchaser’s safety, the success of equipment implementation, or compliance with local codes and regulations. Signature Solar disclaims all warranties, expressed or implied, including but not limited to, any implied warranty with respect to the accuracy or completeness of the information they disseminate and /or fitness of the materials sold for a particular purpose. Some of the USED or grade B titled equipment sold may not include a manufacturer’s warranty. No warranty may be created or extended by sales or promotional materials on these items.

If you experience a defective unit, please reach out to Signature Solar's team for assistance in reaching out to the manufacturer.

Warranty claims may be denied for the following reasons:

• Damages incurred during installation or removal
• Damages caused during mishandling of product, Inappropriate Environmental Exposure
• Damages caused by improper maintenance
• Tampering, Altering, and/or Disassembly of product
• Using product in applications other than which it was intended for by manufacturer
• Lightning, Fire, Flood, or Acts of God
• Any product whose serial number has been altered, defaced, or removed

EG4-LL Battery Warranty

EG4 Electronics offers a 10-Year Full Parts Replacement or Full Product Replacement Prorated Warranty from the date of purchase.  Your warranty must be registered within the first year of purchase to remain valid. If you choose not to register your warranty, your warranty may be invalidated. This limited warranty is to the original purchaser of the product and not transferable to any other person or entity. All BMS and Cell Exchanges are covered throughout the warranty period. If a full replacement warranty is needed the warranty is prorated 1/9th per year after the first year at the current retail pricing. Replacement shipping charges may incur on a case-by-case basis.   Warranty Exclusions - EG4 Electronics has no obligation under this limited warranty for product subjected to the following conditions (including but not limited to):  

Damages incurred during installation or removal

Damages caused during mishandling of product, Inappropriate Environmental Exposure

Damages caused by improper maintenance

Tampering, Altering, and/or Disassembly of product

Using product in applications other than which it was intended for by manufacturer

Lightning, Fire, Flood, or Acts of God

Any product whose serial number has been altered, defaced, or removed

EG4-LifePower4 Battery Warranty

EG4 Electronics offers a 5-Year Full Parts Replacement or Full Product Replacement Prorated Warranty from the date of purchase. Your warranty must be registered within the first year of purchase to remain valid. If you choose not to register your warranty, your warranty may be invalidated. This limited warranty is to the original purchaser of the product and not transferable to any other person or entity. All BMS and Cell Exchanges are covered throughout the warranty period. If a full replacement warranty is needed the warranty is prorated 1/4th per year after the first year at the current retail pricing. Replacement shipping charges may incur on a case-by-case basis.   Warranty Exclusions - EG4 Electronics has no obligation under this limited warranty for product subjected to the following conditions (including but not limited to): 

• Damages incurred during installation or removal 
• Damages caused during mishandling of product, Inappropriate Environmental Exposure 
• Damages caused by improper maintenance 
• Tampering, Altering, and/or Disassembly of product
• Using product in applications other than which it was intended for by manufacturer
• Lightning, Fire, Flood, or Acts of God
• Any product whose serial number has been altered, defaced, or removed

Returns

Return Conditions

Returns are accepted on a case-by-case basis. To start the returns process, you will need to contact Renewable Home at info@renewablehomesolutions.com Please let the team know what your issue is in as much detail as possible. Provide images and video to help our team provide you a solution as quickly as possible. Once received we will begin working on building out the details of your request! If you have received the wrong item and need an exchange, please contact customer service at: info@renewablehomesolutions.com

New and Unused Product

• Must be within 14 days of delivery for refund (*if past 14 days, store credit ONLY)
• Must have all accessories, box and checklist
• Subject up to a 40% restocking fee
• Customers will be provided with an RMA label, shipping cost will be taken from total refund

Returns on Used and Installed Product
All requests for return on Used and Installed Products begin with technical support troubleshooting. This process must be completed before an RMA is approved. Please contact our technical support team at: tech@signaturesolar.com to begin a technical support ticket for your return. The unit must be fully functioning and have all original accessories and packaging. The unit will be subject to further inspection to ensure working and in a resalable condition.

• Must be within 30 days of delivery
• Subject up to a 40% restocking fee
• Must have all accessories, box and checklist
• Customers will be provided with an RMA label, shipping cost will be taken from total refund

All returns may be subject to a restocking fee of up to 40% of the original invoice.You can always contact us for any return questions at info@renewablehomesolutions.com

International Returns
Any customer that lives outside of the continental US is considered international at this time. This includes Alaska, Hawaii, and US Territories. Returns for these customers will be slightly more difficult for larger items and may require special handling. Unfortunately, Signature Solar will not be responsible for any additional charges for these special circumstances. If it is deemed that a product is DOA, defective from the manufacturer, or mishandled by Signature Solar, Signature Solar will work with the customer on making the situation right. Parcel items that can be returned via USPS, UPS, or FedEx ground will be easiest to handle. Larger and heavier items that will need to be returned via freight may only be returned through FedEx freight at this time. Signature Solar is not responsible for any brokerage fees, customs, and duties on any orders, including replacement and warranty orders. Please note, that items sent back without an RMA acceptance status will not be accepted.

RMA Process
In the case that you experience an issue with the functionality of your product, Signature Solar offers in-house technical support. Signature Solar's Tech Support team will troubleshoot with you to diagnosis remotely via phone, email, or even video if needed.

To begin the process of triage, please call at (903) 441-2090 or send an email to tech@signaturesolar.com.

You will begin with a general information gathering session with our Tier 1 support. A support ticket will be created on your behalf compiling all details. Our Tier 2 and 3 teams will deep dive for the root cause. Additional information from you may be required, such as, system setup images, voltage readings, alarm codes, notes, documents, videos, etc. If a resolution is not achieved a further escalation to our Bench Technicians will occur. After presenting all documentation and the symptom persists, an RMA will be accepted for return to Siganture Solar.

RMA Department will send you a return shipping label as well as instructions on how and where to send your return. Please note, that items sent back without an RMA acceptance status will not be accepted. Once your return has been received, testing by our Tech Bench Team will commence. After the root cause is defined, our RMA Team will reach back out to you with those results and the next steps for your resolution.

If you have any questions regarding the process or concerns regarding your specific situation, feel free to reach out via phone (903) 441-2090 or email,
customer service: customerservice@signaturesolar.com  / tech support: tech@signaturesolar.com

Refused Shipments

If you receive damaged goods, it is always best to take possession of delivery vs. refusing and having it shipped back to us. This could cause MORE damage to items as well as taking a risk that the product may or may not be in stock to replace your refused shipment at time of delivery/refusal. Refused shipments are subject to a restocking fee of up to 40%. Shipping may not be elgible for refund on refused shipments. If at any point during the receival of your delivery you have a question or a concern, do not hesitate to reach out to our customer support team! (903) 441-2090 | customerservice@signaturesolar.com

The equipment sold by EG4 Electronics is designed by the manufacturer to be installed only by licensed, trained, and insured solar electrical installation professionals. We strongly advise the customer to seek the assistance of such a professional to exclusively perform the implementation of any of these products, and we make no warranty of the purchaser’s safety, success of equipment implementation, or compliance with local codes and regulations. EG4 Electronics disclaims all warranties, expressed or implied, including but not limited to, any implied warranty with respect to the accuracy or completeness of the information they disseminate and /or fitness of the materials sold for a particular purpose. Some of the USED or grade B titled equipment sold may not include a manufacturer’s warranty. No warranty may be created or extended by sales or promotional materials on these items. Each party hereby irrevocably waives its rights to trial by jury in any Action or proceeding arising out of this agreement or the transactions relating to its subject matter. All installation advice provided by EG4 Electronics before, during, or after purchase of solar equipment is purely for the purpose of general concept education and must not replace the expertise of a licensed and trained solar specialist. The Customer agrees to full indemnification for EG4 Electronics henceforth from any legal recourse relating to and arising out of the installation of the products purchased by the customer.