On the main page click on “I'll schedule a ride/ Airport transfers and planned trips”. Write the pick-up address in the "From" field, and your desired destination in the "To" field. You can specify a hotel name, train station, airport, exact street address etc. Select a date and time. The system will show you the total price of the journey as well as its route and duration. Click on “Book Now” and fill in the form. After completing the form press “Confirm”. Check once again all data you entered. Go back if you find mistakes. In case all data is correct proceed to payment with PayPal's secure payment system. At this time you will be charged only a small amount as a non-refundable deposit. You will receive a confirmation email immediately after payment completion. You pay the remaining amount to our driver when you reach the destination.

Send us an email, describe the address and we will tell you the price of your trip. Please, provide detailed information like nearby hotels or known places as much as possible!

No. The company is not responsible and cannot be held liable for problems resulting from verbal agreements with our drivers. All bookings made orally and directly with our drivers are not valid and neither the company nor the drivers are obligated to fulfill them.

We track flights and we know your arrival time. You should not inform us about the delay.

As soon as you find out that your bus or train is going to be late, please inform us via email office@taxi-burgas-airport.eu or by calling +359895177678. We will do our best to reschedule the transfer according to your new arrival time.

As soon as you find out that your pick-up time has changed, please inform us via email office@taxi-burgas-airport.eu or by calling +359895177678. We will do our best to reschedule your trip according to your needs.

Please, call us at +359895177678 . We will do our best to pick you up. If we are unable due to lack of available vehicles, you lose only your booking deposit. Remember that the driver is obligated to wait for you only up to 30 minutes.

If you need a transfer from an airport, railway or bus station, simply specify your arrival time. Add some extra time if needed at stations. If you need a transfer from a hotel, specify the time you should be met at the entrance of the hotel. Calculate airport check-in and transfer duration time.

After completing your booking you will receive a confirmation email containing the details of your trip and the reservation number.

Your driver will be waiting for you with a name sign at the exit gate. Please, look around and find your name!

Your driver will be waiting for you at the entrance of the hotel at the specified time.

Yes, but you should ask for permission first. The driver has the right to refuse the trip should you bring any animals without prior consent of Euro Taxi Burgas. Transportation of animals is regulated by the legislation. Any animal should have EU medical certificates and should be transported in a box/crate according to the legislation. Please contact us before booking if you plan to bring your pet!

Yes. PayPal uses encrypted security technology on both buyer and seller's ends to ensure a secure transaction. When you pay with PayPal, your financial information is never shared with the seller.

Every child is considered a passenger. You should take it into account when entering the number of passengers in the reservation form. We provide up to two child seats for free (0-36 kg and 15-36 kg). Do not hesitate to contact us if needed! Your child’s safety is a top priority!

When booking a trip you pay only a small amount as a non-refundable deposit. We will not refund this deposit even if you send us a cancellation. The deposit is part of the total cost of your journey. It is an advance payment paid for at the time of booking. It represents an amount sufficient to cover our actual losses that directly result from organizing the trip and holding your reservation.

In case we are unable to fulfill the reservation due to issues on our side we will refund the amount of the deposit paid for at the time of booking. In such a case we will strive to inform you as soon as possible.

Yes.

The main reason your payment is declined is that your bank suspects fraud. Your bank thinks that it has detected unusual spending patterns because you are outside of your country. This typically happens when you are using the free Wi-Fi network of your hotel. To avoid this problem try to make your reservation using internet provided by your home mobile carrier. Log out of the hotel Wi-Fi network and use your own mobile internet. Contact us if the problem persists.