At Vivid Ink Creations, we are dedicated to delivering your art with care. Each piece is uniquely created on demand through our professional partnerships, ensuring the highest quality and attention to detail.
Production Time: Since our products are made on demand, the production process typically takes 2-5 business days. This timeframe is needed to ensure your art is printed, meticulously checked for quality, and securely packaged.
Domestic Shipping: After production, domestic shipping within the United States takes an additional 3-7 business days. We strive to meet these timelines, but during busy periods, shipping might take a bit longer.
International Shipping: For our international customers, shipping times vary based on the destination. Please anticipate additional days for your order to arrive. Note that international shipments may be subject to customs fees or import duties, which are not covered by Vivid Ink Creations and must be borne by the recipient.
Tracking Your Order: Upon dispatch, you will receive a tracking number via email, allowing you to follow the journey of your artwork to your doorstep.
Free Shipping Offer: Enjoy free shipping on orders over $150! This offer is automatically applied at checkout for qualifying orders.
Return Policy: Your satisfaction is paramount. If there's an issue with your order, such as a manufacturing defect or damage during shipping, please contact us within 30 days of receiving your order for a hassle-free return or exchange. Kindly note that returns or exchanges for custom-made or personalized items are only accepted in the case of defects.
Cancellations: Orders can be cancelled within 24 hours of placement. As our products are made to order, we are unable to accept cancellations beyond this period.
Customer Service: Have more questions? Our customer service team is here to help! Contact us for any inquiries or assistance regarding your order.
