American Remodeling Inc

If I could give 0 stars I would. Worst place to have install anything. Their customer service is crap. I have dealt with Tausha, and Kena and still haven't had anyone come by my house to fix my issues. I talked to Steve and he promised he would be by in the next month or so, that came and went and nothing. Total s*** show. I have been waiting 1 year for someone to come by and correct my faulty window. They all lie and act like they are on top of it but nothing gets done. Don't do business with this company, their sales tactics are slimy and their customer service is trash. Triston the salesman is fake and just trying to get a sale. Do not, and I repeat, Do NOT use this company for anything. You have been warned.

After speaking to Joey G. I decided to have 13 windows replaced. I had the old aluminum windows that leaked cold air and half of them didn't have screens. I now have beautiful windows that are airtight as well as helping with sound reduction. It's going to be a much warmer winter and I don't have to mess with putting plastic on them. Everyone I spoke with was very pleasant and professional. If they said they would show up on a specific time, they did. I was impressed with the speed of the actual install and the guys even cleaned up after themselves.

We were visited by a traveling salesman, Tristan, on 12/08/2021 to discuss installing new windows to our house. During his presentation, Tristan seemed very upfront and honest. He explained the process, and what would be completed. During that time we were told the windows would be finished and include a lifetime warranty. We were shown pictures of previous jobs and decided to go ahead with the deal. The installers arrived on 02/20/2022 and finished on 02/21/2022. Upon inspection, we noticed the job was not complete. They did not wrap the exterior windows as promised. They left it as bare wood and informed us we would need to paint them later. I called the company and was told finishing the windows was not in the contract. At no point were we informed the job would not be completed. At no time were we informed finishing the job would be an additional charge. I believe this company uses misleading sales tactics and lies to convince customers of doing business with them. Avoid them and use one of your local businesses that are held accountable by the community!

Let me start with the one thing that I most want to share with potential customers of American Remodeling: GET OTHER QUOTES _BEFORE_ MEETING WITH THE AMERICAN REMODELING SALESPERSON. The salesperson told me that he often offers special pricing but it must be accepted that day, and he says they never honor these special quotes after the day it was offered. I realize this is a ploy frequently used by shady salespeople to quickly close the deal, but for various reasons (mostly just being horribly impatient and the glowing reviews of the company I had read), I agreed to it. I have a number of other complaints and regrets, which I go into in depth below (feel free to skip), but the windows are very nice and the installation appears to have been very competent. Here are my other complaints, which I discussed with two people from American Remodeling on the phone. I include their plausible explanations, but all in all I was left unsatisfied. 1. I was charged close to $6000 for 7 windows, but in 2 quotes I had done after the fact, both companies could have given me very good (but perhaps not as great) vinyl windows for $4000. The people at American Remodeling said their windows were more efficient and they have a better warrantee, but even with those things in mind I would have gone with one of the other companies had I known their price. 2. The quote was a single amount for all 7 Windows, not broken down by window, as I’ve seen every other replacement windows quote I’ve seen. This makes it much harder to understand the pricing and negotiate with the salesperson. I forgot to mention this specific issue with them on the phone. 3. I was supposedly being offered a fantastic special offer, and in return I would be asked to put a sign of theirs in my front yard for a month. I wasn’t offered a sign, and no mention was made of it till I brought it up, which made me think the whole “special offer” was a fiction, but they said they had simply run out of signs. 4. John, the salesperson, introduced himself as “the General Manager”, when in fact he is the General Manager of Marketing in this region, or something to that affect. I think this is clearly deceptive, but their explanation was that he is _a_ General Manger, so he’s free to use that title. 5. Their windows were clearly advertised as EnergyStar certified, but technically the windows I received are not. This was clearly shown in a map on the NFRC sticker, but these stickers were removed from all of the windows, supposedly because they wanted to wash the windows for me. The removed stickers were supposed to be given to me but were not. They said that the installer must have forgotten to give them to me. I got scans of the stickers from the windows manufacturer. The windows’ energy efficiency number were actually quite excellent. Maybe they removed the stickers to avoid confusion? Still, I’d rather they had explained this to me, which they did when I asked, instead of maybe trying to hide this from me. MAYBE everything they did and said was above board, maybe not, I just don’t know—it’s just that there were so many things, at least seen in hindsight, that were off.

We had a great experience from beginning to end. Tristan, our salesman was very knowledgeable and patient. The installers were great and we have enjoyed getting to know this business. I would highly recommend their product and services. Our windows look great and the difference in the temperature of our home is amazing. The inside environment is very constant and enjoyable. We have noticed an appreciable difference in our utility bill.Wish we had done it sooner!

Although we chose to go a different route on our window replacement project, I was very much impressed with the American Remodeling product. Their sales rep, Trayc Colbert, was very knowledgeable about their product, and highly professional in his presentation and overall conduct. Anyone contemplating a premium window replacement project should consider contacting American Remodeling. H W Stack 11/3/12

They did 5 windows that were regular sized. They also installed multiple bay windows. They did a really good job, although I believe the price was a little high I am happy with the quality of their work.