Express Emergency Services

I was the buyers agent and he was concerned about mold. Unfortunately he waited until the last day of the inspection period to make the decision. I called and spoke with Paul. He had someone out there that afternoon who determined there was no mold at NO CHARGE. I will DEFINITELY be recommending them for my next home inspection!

Our Hot Water heater flooded in the middle of the night so the very next morning, we called Moshe (EES Owner) to hire his company for their dry out services. Moishe was referred to us by a friend, and we were happy and more willing to give them our business. When they arrived, I took them around the house and showed them the areas that had been flooded. The EES crew got to work and at first, I thought they knew what they were doing. They began pulling base boards, rugs, crown moldings, and drilling holes. Then, they started putting up fans and dehumidifiers around the house. A couple hours in to the dry out and I started feeling uneasy about the company's work. At this point, the conversations turned from 'don't worry about a thing' to a fear tactic about 'how the insurance would or wouldn't pay.' Later, they presented a large contract for us to sign saying it was the only way the insurance would pay. We were exhausted and nervous about signing it but I wasn’t sure we had a choice with the situation at hand. At the end of the first day, we noticed there were baseboards torn down in the area’s that weren’t flooded. The flooded area about 5 feet away from the water heater still had the baseboards up. They were using large dehumidifiers as fans. I was told by another dry out expert that this was done to inflate the bill. Also, holes were drilled, and fans put against walls that were barely affected by the water. However, they were missing in parts that were flooded, including my daughters’ room, which, when later tested, showed the wood was soaked with water. Rugs were pulled up and sent to the cleaners that weren’t affected by the water Additionally, at no point did they test or show any of us the spots that were wet or any dry out logs from their dehumidifiers. They had moved our bed to pick up the rug underneath but did not put it back together correctly. So at the end of a long horrible day, we laid down to have our bed break and caved inwards. The next morning, we decided to get another professional opinion concerning the dry out process and it confirmed our worst fears. The new company took inferred pictures and moister readings to show us how bad Express Emergency Services was doing. They showed us that my daughters’ room and how the wood floors (which hadn’t been examined by EES) were full of water. So, on the 2nd night, and less than 48 hours in, we decided to hire another dry out company to finish the job. However, EES wasn’t happy about this decision, and they tried to get me to sign a document saying they had completed the job. Soon after, they billed me and my insurance for a total of $9,9095.80 even though the insurance company only deemed their work worth and paid them $3128.74, which was more than fair for the industry standards. My entire experience with this company has been nightmare

It was an immense pleasure to deal with Express Emergency Services. They are really on the ball. Highly recommend.

I called Express Emergency Services after having a flood and they responded immediately. They were able to stop the water right away and 4 men were onsite with machines to dry out my home. The owner of the company explained to me all the steps needed for them to complete the job and time frame. Express did find mold next to the area and explained the pipe was most likely leaking for several weeks or so before it broke. They took care of everything for me and I was happy with the work from start to finish. I hope I don't go through this again but if I do I will call them again.

Great customer service, Great people

They did excellent work. They were timely, professional and did excellent work. I would recommend them without hesitation for any remediation, construction or remodeling.

Great quality service at a good price.

The job went smooth just like I thought it would.