Art Plumbing & Air Conditioning LLC

Art installed our A/C unit. It came with a 10 year warranty. After about 2 years, the fan died on the unit. They said, "no problem", the part is under warranty. THEY CHARGED US $850 to replace the fan FOR LABOR. This kind of pricing makes the warranty totally useless and destroys any credibility with ART Plumbing. STAY AWAY

I used Art Plumbing, AC and Electric to . The job was done on May 5th and not completed. I received an invoice but knowing they were coming back to finish the job I chose not to pay the invoice. The following day I realized that they had charged my card on file in full. Two and a half months later, after several techs have come to "finish" the job it is still not completed. In the last two weeks they have not shown up for two appointments, called to reschedule two more the day of the appointment and called after my service window on another. I have been waiting over 75 days since I paid my invoice in full for this job to be completed and today was the 5th missed appointment in the last two weeks. I have purchased three hot water heaters from Art, one AC unit and have been enrolled in their annual preventative maintenance plan since 2015 but apparently my business means so little to Art that they can not even find the time to not only finish the job I paid for but I can't even get a Supervisor to speak with me. I would not recommend this company to anyone based on the horrible service I have received and the run-around they have given me for the last 75+ days and counting.

they overprice the services!!! Unfortunately I even thought on asking the cost because the tank was on warranty and all I need was get it replaced.They charged me 1300$ just for the services and as I decided don’t do with them because the amount was just ridiculous high they asked me to pay 250$ for declining on the job. Doesn’t work for nothing the office because they take longer to answer and then they say the negotiation is with the technician! They insist to sign up for their warranty to have a discount but their invoice doesn’t show any discount and the warranty is just to have waived visit fee and replace few things if necessary that doesn’t even cover the 99$ for the warranty services charged. Please check prices @ before asking them to come over.

These guys are great and very attentive to detail. Dj, Troy and Jason all came to my luxury condo in where the toilet had a clog in the pipes in the wall. Had maintenance come to repair it and they even changed the toilet to a new one. Art plumbing came and detected the problem right away, what was needed with no nonsense. Dj, Troy and Jason all knew how clean I keep my apartment and they made sure to cover the floors and any service that could get wet. They even made sure all the bathroom floor was clean and wiped. They left the work area perfect. I am very happy with the men that work for this company. The work was A+ but cleaning up which many don't do they did perfect. If you need someone this is the company you need to call. Michael L Delray Beach FL

First of all, if Zero stars is an option, I would rate them as ZERO. We communicated with Cindy, techs Jomel and Leon came to our home due to an overflow of a toilet. Jomel came first and presented me the invoice of $887 with an explanation of - if the issue will not be resolved, we do not pay them anything - before doing the job. They started to snake the toilet and cameras to the pipes and Leon came explaining to me that they can’t continue going through the pipes further because something is blocking it. It was outside near a tree. Leon said it might be the root of a tree blocking the pipe and causing the clog. He then said they can dig to clarify the issue but that would be a different invoice and would cause $4500 and we need permit from the HOA since the land is not within our property. Long story short, the issue was not resolved and so I called Cindy and ask if we atleast should get a refund since the issue was not resolved. Waited for 2 days because she said she needs to talk to the manager. Then I received a voicemail (screenshot below) from Cindy saying they will refund the full amount of $887. I called them today and followed up since I haven’t received any check. Spoke to Ariel and he is claiming that there was no approved refund and they will not do it. What happened to what Cindy told me? Why would she say that if it wasn’t approved? In the end, they offered a 25% refund but my point is if I did not follow up today, I was literally waiting for nothing. Cindy’s word has no credibility? Do not promise anything to your clients without communicating amongst yourselves. Ariel, like I told you, I understand that you work for your company but think about your clients point of view too. Art plumbing mostly have good reviews, I am not sure if this particular location where Cindy, Ariel, Leon and Jomel works at is not a good one. Very disappointing, this is our first time dealing with this company and maybe the last. You should start changing your phone greeting of “Art Plumbing, how can we make you smile today?” Because you definitely did not make us smile.

This company is currently working with Home Depot for installation purposes, which is how I came to use them. My plumber was Ivan Ternyuk and he was excellent. Very polite, personable, and professional. He explained what he was going to do, all the possible scenarios that he might encounter during installation, and kept me appraised of the progress he was making. He also was extremely clean, which I greatly appreciated. He wore shoe coverings when entering the house, and left my bathroom thoroughly tidy after finishing the job. The toilet was installed perfectly. I wouldn't hesitate to use Ivan again and recommend him without reservation. Excellent job!

They wanted to charge a flat rate of $573 for an "exploratory search". Which could later be applied towards any work performed. Art Plumbing does decent work but, their pricing is 5x's higher than anyone else who will perform the same exact repair. I called other plumbing companies and they only charged $100/hr for the same visit. The tech who showed up from Art was cocky and mildly confrontational. He was teaching an apprentice who was clearly embarrassed by his lack of customer service.

He tried to convince me that "whoever installed this installed the wrong size and I can't get parts to repair this brand." He then tried to convince me that if I wanted to go back to a standard 50 gallon tank heater that the wiring was too heavy and would have to be replaced? I'm not sure that's true ... He gave me several estimates for different replacement options. All of them seemed unreasonably high. Will get other estimates this week.

Called their customer service and got someone right away. They scheduled a tech. to come out to provide the estimate. The gentleman, Alex, arrived a little late and went over everything. He stated he would be getting all the info. outlined in an estimate report and would get back to be in about a day or two. Two weeks went by and nothing. I called back into the customer service and explained the situation. When they took a look at my account they found that the technician that came out to see me quit and was no longer working for them. They told me they would have someone else come out to my home for another estimate. The two guys arrived on time and went over everything. They told me the same deal about needing a couple of days to get everything down on paper and would get back to me. A week goes by and I call in customer service who stated the tech., Tommy, would be calling. We are two week after this call and still no call or follow up. Pretty sad I could not even get an estimate to make a proper decision and ended up going up with another company.

They were very helpful and had great expertise.

I called about 9am, frantic because my regular guy wasn't available. The dispatcher was Dave and the we got a window between 10-12 on a saturday They then called at 10.39 and because i didnt call back immediately, they sent the next available guy someplace else in stead of me. I The contractor doing my kitchen repairs said we needed the angle stops replaced so he could tear out the sink and cabinet and then hook it back up temporarily while we await new cabinets. The old valves were crumbling so our need was urgent. I called them three times,10:58, 11:38, and 12:33 wanting to know where my guy was and was told different platitudes until I got a bit hissy with them. Stephanie was very pleasant and did her best to find things out- finally I got David in dispatch again but I dont think dispatch is reasonable in setting expectations correctly. I had a contractor waiting two hours for them to send someone. I think it pays to plan ahead. Then-at 130 i finally got a really nice plumber and he was awesome. My contractor was impressed enough he asked for a card as did I. Eric was polite, clean and very professional. Would request him in particular if needed again.

He charged me $176 to replace parts that he could not show me the old one. They were hard to cancel trying to come back out and charge me again. They would never let me speak with a manager. They never gave me a straight answer about what they do. They told me unless it was on the internet they cannot do any renovations on my home. I asked for them to mail a copy and they refused to give any references.

As expected and usual, everything went very well with no surprises. My family and I cannot provide enough positive comments for Art Plumbing & Air Conditioning. We began using them back in 2010/2011. We use no one else for our AC and plumbing needs. The company performs our annual AC maintenance, annual dryer vent cleaning, semi-annual water softener/filtration system maintenance, and respond to any issues that arise. They have installed two air conditioning systems and a whole house water softener/filtration system. We find everyone - yes, we mean everyone - in the company to be reliable, professional, courteous, honest, and have their customer's best interests in mind. A few items that set Art Plumbing & Air Conditioning apart from others: - When service is scheduled and a service time window provided, they arrive a few minutes early! - Anyone working in your home or business takes the time to put shoe covers on, protect items around the work area, and clean the wok area prior to leaving. - One of our favorites - the same service technician completes any service calls. This is great because they know your system and any quirks it may have. - They are very thorough. If anything found requires attention, they review all the options with you. They do not pressure the customer to do anything they do not want to do. - They let the customer watch them work and take the time to answer and explain any questions and/or concerns. - They have many long-term employees which indicates to us they care not only about their customers but also about the people who work for them. - We chuckle whenever we call: "It's a great day at Art Plumbing. How can I help you?" This really sets a positive tone. - With regards to the professionalism and honesty displayed by all employees, if the situation ever arose where we were not available to be home the entire time of the service call, we would have no qualms running an errand or two, leaving them in our home alone. After living in South Florida for almost ten years, Art Plumbing & Air Conditioning is our favorite and most trusted service provider.

The price was outrageous. I didn't trust them the moment they came to my door. They continued to try and sell me products and services the moment he came and stepped inside. I felt like the service provider was trying to take advantage of me and made me feel very uncomfortable. I did not want to continue with their service and asked them to leave.

Called them to fix a leak in my tub, but they failed to find and fix it. I was charged some $400 for their "work," but the leak was still there. I fixed it myself for $10. My condo was leaking into the downstairs neighbor's ceiling and I called them out to find the problem and fix it. The guy claimed he filled the tub up and didn't see a leak there, but suspected the on/off valves were the issues since they didn't have sealant around them. He cut open the drywall on the other side of the wall to inspect the plumbing there which was an additional $266 just to cut open the wall and WITHOUT FIXING THE WALL EITHER. Like i said earlier, he claimed he filled the tub up and splashed water around, but couldn't see it leaking. I specifically asked him to fill it BEYOND the overflow drain valve to make sure that wasn't the issue, as i strongly suspect, and he said he did that, but didn't see any problems there. All in all, he said he didn't see any leaks anywhere, but suspected it was an issue with the valves not being sealed and would cost $40 just to put caulk on there! The service call alone was already $90. I wasn't on the property and couldn't look myself at that moment and trust them to fix it. Weeks later when the tub was used again, the leak occurred again. This time I was available to observe and find a fix myself. The overflow drain valve, as i strongly suggested to the plumber, was the issue. I didn't bother calling them as over 4 weeks had passed since they last came out and don't have money to throw around carelessly. I suspect they would have said it's a new issue and would have charged me close to another couple hundred dollars (services call, parts and labor). $400 down the drain. By the way, if you see reviews of a company and they are ALL 5 stars, one should be very suspicious. If the reviews all have the same tone of "the company is great, the company is real good and compliments galore", then I believe they are likely fake reviews which are illegal and the company can be fined for posting fake reviews or buying fake reviews services. If there are actual details of unique stories, then they likely would be real. do your homework.

the cost was just labor totally way overpriced.

Walter Weymen was my Plumber/ field supervisor He Made 2 Pre work visits to access situation ..... Had 2 other company estimates and I didnt get the problem solving answer I needed Walter knows his craft.... Now...No More Ponds on my Patio after rains... I am beyond Satisfied .... Very Very Happy... After 6 years I have finally found a great Plumber and company Receptionist Lorraine on the phone is Most Professional and Polite...AAA all the way!

Highly recommended. Was punctual and tackled a number of small jobs at a reasonably price.

When I contacted them, they gave me a quote, and their quote was half that of another company. The other company was also telling me I needed to do more than I needed to. He was very upfront, honest, and he said how long he would take, and that is exactly how long he took. The quality of work was good, and the responsiveness was reasonable. They told me they would be out here in 3 hours, and they were out in 2.

The service call was $42 and they charged her $400 for a part that should cost nowhere near that much. They took advantage of a 91 year old woman.

Checked Angies List for plumbers in Coral Springs. First firm listed in Coral Springs was Art Plumbing & A/C. Called Art Plumbing & A/C for a quote for replacement of a 40 gallon hot water heater. I was quoted $39.95 for a service call just to provide a quote: he would not quote a tank replacement over the phone. Having read Angies List B-rating of Art Plumbing and member reviews where Art Plumbing found additional "problems" needing solutions, I decided to look further. I found on Angies List an A-rated plumber in Margate and called Gary The Plumber, LLC. Gary gave me a complete tank replacement installation quote over the phone and set an appointment for tomorrow morning. He also gave me a discount for being an Angies List member. Free price quote and discount is good customer service (Gary The Plumber)...charging for quotes and conjuring-up additional problems is bad customer service=Art Plumbing.

My Husband was home when the Woman technician showed up to do our air duct cleaning. The woman was here for about an hour and put a great scare into my Husband and I with all of the "problems" she claimed to have found in our attic. The quote she provided was 4 pages long at a total cost of around $15,000 for the following issues she claimed we had: -Air ducts with wholes -Air ducts that needed to be attached -Insulation that had issues due to a rodent problem throughout the entire attic -Complete attic cleaning and remediation When we called to get another quote from an A rated Angie's list company they found none of her claims to be correct. When I called this company to advise them of this incident and request our payment for the service call to be refunded they said they would research this and call me back. It has been over 24 hours and I have heard nothing. I would NEVER EVER EVER use this company for anything. For someone to come up with such an elaborate, expensive quote to fix problems that do not exist is just wrong.

The gentleman was very knowledge and explained what was going on. I was very happy with them. Customer service was fantastic!

The shower unit and inspection took about one hour. They informed me it could possibly be fixed but given the age and price recommended I buy a new one (they do not sell them and this was not an upsell!). They said if I bought a new one the install is easy and they could install it in short order. The outside pipes were old and leading and cracked at one area. Their two men working about about two hours fixed it all including new copper piping. They had two men here at the scheduled start time of 8:30 and were here until 1:00. The quality of the work is great.

Art gave my sister a verbal estimated installation price of $700 then gave her a bill for $39.95 to give this estimate. She called Home Depot who installed them for $250, including a few parts; Home Depot was very professional, did not charge for giving an estimate, which they did over the phone and additionally they removed the old toilets. I view this business practice of Art Plumbing as gouging and it is no coincidence that they did not put their estimate in writing but rather indicated on their bill "gave options for installation". As an aside, my sister informed the Art Plumbing service rep that she could fly her plumber down from the Northeast to install the toilets for less money than $700.