Affordable Baths

Needed to replace leaky shower in our condo caused by shoddy workmanship by the builder. After shopping around, we chose Affordable Bath, Inc in Springfield/Northborough, MA. There were three crews…..demolition, installation, and finish crew. All workers were professional and asked questions regarding the placement of shelves, handrails, etc.. Due to a few surprises during the demolition, plans had to be shuffled … causing a few delays in the project. Christine and Craig communicated the plan of attack on a regular basis. We know have a beautiful leak-free shower at an affordable price!

Do not hire this company!!! What should’ve been a two week job turned into a four month job with more problems than I can list. They don’t use a dumpster, but instead put the trash in front of my garage where it stayed for over a month, even after complaining several times. They would come and work for a couple of housr, then never see them for 2 weeks! Also, they do not waterproof behind the shower tile because apparently they have “magic grout.” Even after complaining about the workmanship, they kept sending the same contractor out who messed everything up he touched!!

I honestly do not even want to give this company a one star review. We were told the job takes approximately 10 days, which turned into several months and there are things that still need to be fixed. The job started August 2, 2021 and went on till probably November. Workers never arrived at the time they were suppose to, and only stayed on average for 4 hours or less. We have had so many issues with things the carpenter has done wrong. He damaged the floor, and the fix was to fill it with some kind of filler and Craig said he would not be replacing the tile. The floor tiles are not flat, some have raised corners and none are evenly spaced. He cut the baseboard wrong, and again...quick fix, filled with wood filler and painted. Right now, the biggest issues that are still ongoing is the bathroom door. The floor is not level (which they installed, including sub floor), which meant the door frame would have had to be installed to accommodate this, but it wasn't, so the door would not stay open. Instead of fixing the frame correctly, they sent the carpenter back to bend the hinge pins, now there is just gaps around the door and you can see how unlevel it is. Another issue is the heater vent cover that the carpenter felt would be better to secure it to the wall permanently because he obviously was not installing it properly and now it can not be removed to clean inside the vent, or the vent itself. Also, the slider to adjust the vent does not open completely, it will only go up half way, which when I pointed this out to Craig, he tried to tell me it was normal. At one point Christine told me that they would send out a different contractor, but that never happened, and they have totally ignored emails, calls, and even the Better Business Bureau. They are very unprofessional and Craig is very arrogant. My best advice is to stay clear of this company. I have saved every email saying they would correct the issues, as well as pictures

I couldn’t get a quote - even after I was asked to go pick materials. The complaint is the unprofessional way they handle their business. No return calls, no return emails. Glad they bailed on me. I see the same pattern in many of their google reviews.

Very professional and competent contractors. Also, Christine did a great job with project management as she kept us informed and the project moving. Most importantly, the bathroom looks fantastic. I highly recommend using this company.

Working with Affordable Baths was an absolute pleasure. Not only did they deliver a great product, they kept us updated daily on what would happen and when. They had great crews for each step of the project. We will definitely be using them again. Their showroom was a definite selling point. We started out not quite sure what we wanted. It was nice to go one place and see all of the components. We had gotten estimates from other companies but Affordable Baths was, by far, the best choice.

I am extremely happy with the work that was done by Affordable Baths, Inc! They quoted us a very reasonable price for our bathroom that we had done this past summer 2019! The craftsmanship was exceptional and all the work was done to perfection! Affordable Baths workers were polite, and cleaned up after every part of the job! Craig and Christine made sure we were advised daily what part of the project was going to be completed every day and advised us who would be arriving! I would recommend Affordable Bath to all my friends and family! Thank you again! I love my new bathroom!

We were promised 3-5 weeks. After nine weeks and no promise if when it would be completed we had to move on. Installed wrong tiles, ordered wrong parts, took multiple days off with no warning, plumbing leaked and the owner showed up and yelled at me in my own home! Don't be sweet talked into working with them!!!

Final product good sub-contractors nice, but the problems made this h***:: Scheduling confusion No show or late days Wrong parts Get everything in writing Double check what is being done or ordered every day Remember the squeaky wheel gets the work done Weeks late When sales people (plumbing supply places) go quite at the mention of the name take heed What should have been a happy time was h*** Relieved when project was done