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Fixoid

1.0(
1
)

Computer Repair, Computer Sales

About us

In-store FLAT RATE: desktops - $109, laptops - $149. No matter how long it takes us to repair your system, diagnostics & repair labor are covered by the flat rate*. Average turn-around 3 days. Express same-day service available. On-site service - $125/hr, travel charges may apply. 60-day warranty, never pay for the same problem twice. In-store service available at 3 locations - Clackamas, Portland, Vancouver. *flat rate does not include the cost of replacement hardware

Business highlights

23 years of trusted experience

Services we offer

- Laptop/desktop diagnostics, troubleshooting & repair - virus/physical damage - Hardware/software installation - wired/wireless network support & upgrade - on-site service - local/remote data back-up & recovery - physical cleaning - system configuration & restore - VoIP/LAN/WAN design & installation - website setup - small business consulting, training & support - break-fix on-demand service - virtual IT desk - network administration - managed IT service (computer/server) - computer & part sale

Services we don't offer

We do it ALL!

Amenities

Warranties
Yes

Reviews

1.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
Write a review
Showing 1-1 of 1 reviews
Nancy S.
08/2012
1.0
computer repair
  + -1 more
I took it to this company and told them:1, I could not back up. 2, Was crashing. 3, I had the product code and all information to reinstall my Windows 7 Home edition 64. 5 days later I picked it up and found: 1, Windows Vista installed! 2, No back up 3, Everything was wi[ed! When I called he told me I had said not to back it up and that I checked no back up on the slip. I do naot have the slip and whetehr I did, I TOLD HIM that I could not back it up and wanted it done. I took it back and he said he probably could recover the data. Another 5 days- he told me to come in and check the data he recovered. All I could see were probably files but he could not open them as he did not have MS office on the data drive he showed me... then why was I there!!! Went back 2 days later and found: 1, A different Windows 7 product on the laptop and was 32 bit!! mine was 64 bit. 2, Almost all files corrupted. Please please do not go to this company!!
Description of Work: My computer had been crashing alot and I could not back up.
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$100
Response from Fixoid
CompRite has received a copy of the attached complaint from Angie’s List. We will happily work to resolve this issue with the customer via Angie’s List and put forth our best effort to make any accommodations necessary in order to accomplish mutual understanding and resolution. Please also note, that this complaint is unfounded. As you will see from the attached response, the customer declined the Data Backup service that was offered to them, then signed to NOT have this service done. Only to later come back and attempt to blame CompRite for not doing it. Therefore, we strongly disagree with the customer’s position. We take customer’s date very seriously and post DATA BACKUP service conspicuously on our price lists, discuss it verbally during the check in process, and even designated a special area on the work order authorization receipt for customer to initial whether data backup is required. As the attached copy of the Work Order authorization will show, the customer did not request a Data Backup service, and signed NOT to have their data backed up. The customer also signed to have original factory software reinstalled, which included only Windows Vista and not Windows 7 or Microft Office. As we have made every attempt on our end to inform and advise the customer well in advance of the services being performed we fail to see how the customer is filing such unfounded complaint. Nevertheless, we sympathize with the inconvenience this may have caused and are willing to restore Windows 7 and Microsoft Office should customer choose to return the computer back for service with the Windows 7 and MS Office installation disks for NO ADDITIONAL CHARGE. Lastly, while we appreciate Angie’s List attempt to help their paid members, the threat to publish a frivolous complaint in any type of publication or form will be viewed as slander and our attorney, Mr. Ron Greened with the law form of Greenen & Greenen PLLC (360) 694-1671, will be involved in order to protect our honest and fair business practice of over 11 years. Therefore, we look forward to working with you and the customer towards a fair resolution and expect no negative publication to appear in light of the facts presented by our response. Sincerely, Ben B Manager

Contact information

10180 SE Washington St, Portland, OR 97216

http://www.fixoid.com

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Computer Repair,
Computer Sales

FAQ

Fixoid is currently rated 1 overall out of 5.
No, Fixoid does not offer free project estimates.
No, Fixoid does not offer eco-friendly accreditations.
No, Fixoid does not offer a senior discount.
No, Fixoid does not offer emergency services.
Yes, Fixoid offers warranties.
Fixoid offers the following services: - Laptop/desktop diagnostics, troubleshooting & repair - virus/physical damage - Hardware/software installation - wired/wireless network support & upgrade - on-site service - local/remote data back-up & recovery - physical cleaning - system configuration & restore - VoIP/LAN/WAN design & installation - website setup - small business consulting, training & support - break-fix on-demand service - virtual IT desk - network administration - managed IT service (computer/server) - computer & part sale
We do it ALL!

Contact information

10180 SE Washington St, Portland, OR 97216

http://www.fixoid.com