Business ProfileforNationwide Roofing & Renovations

***** **** has hired NationWide Roofing to carry out a leaking roof repair on his home in October of 2022. He Paid $450 for this service and the repair was considered to be done. However, the repair did not solve the problem causing a substantial damage to the interior of the house. ***** has called the company owner many times and finally in January 2023 one of the company's employees showed up at *** ******** *** to investigate the problem. He concluded that additional repair would be required and called the company owner to explain the situation. After the call, the employee of Nationwide Roofing spoke to ***** and informed him that additional fee of $250 would be needed to cover the repair, specifically the materials. ***** paid the employee such $250 (in cash) and nobody ever came back to fix the problem. Upon multiple conversations between ***** **** and **** (owner of the business) ***** was offered several appointments by the company to fix the problem, but every time nobody came. Finally, the company stopped answering ***** calls. This is when ***** asked his son in law (***** ******) to intervene and reach out to ****. At the beginning of February, ***** ****** called **** and has learned that the problem was not fixed properly or in the correct location of the roof and additional roof repair was needed which would cost additional $450 on top of the original $450 and $250 already paid , thus for the total of $1,150. One ***** learned about this amount, he decided to hire a different company and requested his $250 back. **** has agreed to pay it back and had setup multiple appointments to stop by ******* house to return the $250. Unfortunately, **** never showed up. ***** ****** reached out to **** via calls and text messages and was promised a resolution a multiple times , but it never happened. ***** ****** asked to return the $ via in person pay back to ***** or by email-transfer to make it easier on ****. This never happened either and **** kept delaying his return of $250 from one week to the next explaining that he has no monies and waiting for better business days. In summary: ***** **** is 92 years old and he is very distressed as he lives on Supplemental retirement pension and every dollar counts. **** ********* *** ****** ***** ************* ****** *** ********* ********* ***** entrusted in the Nationwide Roofing company because of its business card showing BBB affiliation and a Guaranteed workmanship and 20 years experience.