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Find a Location

Official Pro Smiles has 1 locations, listed below.

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    Business ProfileforOfficial Pro Smiles

    Teeth Whitening

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This business offers teeth whitening services and products.

    Business Details

    Location of This Business
    955 W Chandler Blvd Ste 10, Chandler, AZ 85225-4906
    BBB File Opened:
    11/19/2021
    Years in Business:
    6
    Business Started:
    8/28/2017
    Business Incorporated:
    12/16/2019
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Official Pro Smiles LLC
    Business Management
    • Ms. Monique Sadberry, Owner
    Contact Information

    Principal

    • Ms. Monique Sadberry, Owner

    Customer Contact

    • Ms. Monique Sadberry, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/20/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    i took an online teeth whitening course and received my certificate. my instructor taught me to touch the clients mouth using a gum barrier and 35% hydrogen peroxide . i later learned its illegal to touch a clients mouth its considered practicing dentistry without a license. with a teeth whitening technician certificate we can only quide the customer through the process its self administered. within a week i asked for a refund of $600 she revoked my certificate and never sent me the refund. i cant use her certificate its illegal i feel like i was scammed out of$600. can someone help ,me to report her business? i contacted the American dental Assocation of ** and i was told absolutely no touching of the mouth.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Brooke G

    1 star

    04/16/2023

    I enrolled with Official Pro Smiles online teeth whitening course on march 31, 2023 I completed the online course within a few days, I was shocked how poorly it was put together and to my surprise I had to print my own black and white, unprofessional looking certificate. There were no quizzes or test on the online course. In my opinion it's not a good quality program, there are no steps in *******'s program you are left clueless. For those of you that are considering an online teeth whitening course make sure your instructor knows the rules, regulations, and laws. With that being said, I enrolled in another teeth whitening course due to being very disappointed and left with many questions as to what I could legally do with my teeth whitening technician certificate. My new instructor was shocked that I received 35% hydrogen peroxide and a gingival gum barrier in my kit (both must be under the supervision of a dentist/or on call in a controlled setting or facility) ******* has informative videos on teeth whitening. I was told I must stay within the legal range of 16% hydrogen peroxide with my certificate, unless under the supervision of a dentist. In terms of touching your customers mouth that is considered practicing dentistry without a license. It could've been a potential setup for a legal disaster. I technically should not touch any customers mouths. My instructor informed me, I must follow the self-administered process. The customer does all the work, I am there to guide them not touch any part of their mouth. Please, if you are considering taking a teeth whitening course, do your research and make sure your instructor is training you legally. I'm $600- out which doesn't matter, I'm here so others don't make the same awful mistake I made. We all work hard to be SCAMMED out of our money and receive a fake certificate.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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