ComplaintsforBeach Front Property Management, Inc.

• Initial Complaint

  03/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am writing to let the company know of the unethical practices **** and her team have been committing, it is imperative that this issue be fixed because it's resulting in unwarranted fees. We sent our rent checks on time and yet, **** has decided to add on late fees. For 1/2024 and 2/2024. We send our checks in on time and we know that **** sits on these checks, waiting until they are late to add on a late fee, then cashes them. You can check to see that we have always paid our rent on time, until **** started retaliating against us for bringing up her inattention to maintenance issues. I have attached screenshots of ************* statements with check images, noting that we sent our rent checks on January 1st and January 31st. Please ask to check the postmark dates on the envelopes for the checks received. They will reveal that they were sent on time. Despite this, we have received $168.96 in late fees for 2 months. For the January rent, I sent check #*** on 1/1. Yet, it was not cashed until January 8th. Please look at the bank statement screenshot with the date of the check clearly labeled as 1/01.For the February rent, I sent check #*** on 1/31. I sent an email on 2/15 informing **************** that we had sent those checks but they were not cashed. **** did not respond until 2/20 to let us know that "we have not received any checks". **** told us we needed to void our checks & I responded letting her know that we would not because it would cost a Stop fee. On 2/23, I emailed **** and let her know that we dropped off a second pair of checks (#***) at the office. And that we do not give her permission to cash the original "lost" #*** check. On 2/23, **** responded and said that "the lock box would automatically process payment if received". The second pair of checks were not cashed until 2/27. Yet, miraculously, the "lost" #*** check was found by **** and cashed on 2/28. Having **** as manager is dangerous and we fear what she may due next with this complaint.

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Termite Issue in Building * First alerted management company of termite issue on October 31, 2023 * Had to make repeated follow-*** to have any action taken on issue * Was told on December 26, ************************************************************** exterior apartment wall. Building manager said he would coordinate with owner to have contractor come and remove stucco so pest company could further evaluate the infestation * Have received NO response from management company since that date despite repeated phone calls and text messages * Visited management company offices on 2/2 to actually speak to someone. No one in management would speak to us, instead relaying any information to the receptionist. We were told they would address the issue. * As of 2/8 no communication or resolution has occurred. Complaint will be filed with the department of health

  Business response

  02/15/2024

  I am in communication with the tenant and termite services have already been done on 02/14/24

  Customer response

  02/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  01/30/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On January 23rd, ************************* and *********************, managers @Beachfront posted 3day notice to perform covenants and or conditions or quit. The content of letter makes false statements against me, is threatening and even terrorizing. 3 day notices have constantly been posted to my door since 2020. This has caused stress to my life and poses a possible health issue to my health and well being. This company has pressured me to move out by making false accusations against me. I would like a Peaceful resolution to this matter and request that Beachfront cease and desist.

• Initial Complaint

  08/08/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Well I rented this apt since 2016 it was previously own by someone else. This apt had so many issues which I I spoke with different managers on the time..I just move out on June 13 2023.I have been texting ******* the property manager in regards to our deposit. In which in her text she kept claiming it was already sent out today July 13 she claims the check was already cashed on July the 3rd. We never received anything from this company now I need answers or proof.

  Business response

  08/11/2023

  Hi *****,

  
  We are in receipt of your concern and will research the matter.Rest assured we will respond once we complete our investigation.
  
  Thank you in advance for your patience.
  
  Thank you. 

• Initial Complaint

  06/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am filing a complaint against Beach Front Property Management for not following up in a bath room leak that ruined the ceiling creating a terrible smell and the walls are also getting damaged. This incident happened almost three months ago. I called the landlord many times and she keeps telling me that she needs to contact her supervisor. I also contacted the company and they are not following up regarding this issue. I pay my rent on time and they also raised the rent two weeks ago.

  Business response

  07/17/2023

  Dear *******,

  
  Please accept our sincere apologies for the delay in response to your BBB claim. 

   

  We are in receipt of your claim, and rest assured we are researching the matter. Once we complete our research, we will respond to your claim within the next 3 days.

  
  Thank you,
  
  Beach Front Property Management

  
  

  Customer response

  07/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  To whom may concern Im reaching out because at my current apartment the landlord, or manager didnt provide any notification that the main gate locked was changed. How can they make changes without informing the tenants, I was 2 hours outside the building hoping to have access to my unit. Today May 20 I tried to talk to the manager and no where to be found( both at his unit and phone number) It is unacceptable to have emergencies and having no one at the building to reach out. Please provide a solution as soon as possible. Sincerely,L.H

• Initial Complaint

  05/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been living in this apartment for many years without having any issue with the previous landlord, until the property was acquired by new owners in 2020, and became managed by Beach Front Property Management. Since then, requesting for maintenance has been an issue as they don't care about fixing the problems. The washing machine in my unit broke down in 2021, and they brought in an old refurbished machine with mold inside it. After many months of going back and forth with them, they replaced it with another old refurbished machine also with mold inside. I have asked property manager ******************************* and her supervisor ***************************** to remove the machine from the unit on numerous occasions, since I cannot use it and they have been refusing since 2022. That section of my unit continues to have a bad smell and now flies and bugs are growing inside the machine. I'm asking Beach Front management to please remove this washer from my unit, since they have refused to repair or replace it.

  Business response

  05/31/2023

  Hi *****,
  
  We are in receipt of your claim, we are sorry that you are going through a challenging time and please accept our deepest apologies.
  
  We researched your concerns and found that ********, District Manager, was not aware of this issue as she recently started managing your community. Now that shes aware, she met with you today to inspect the washer and discussed other concerns you have had.
  
  Rest assured that we are working diligently on your concerns and ******** will keep you updated on any findings.
  
  Thank you,
  
  Beach Front Property Management

• Initial Complaint

  03/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a very disappointing and extremely unprofessional and deceitful experience working with ***************************. I applied to an apartment on 3/19/23 in ****************** that was listed for $2495 on the beach front properties website. I was the first one to apply which made me the primary applicant and I was very happy/excited to rent the unit. I contacted ****** again the following day regarding my application. She told me my application was approved but that the rent wasnt $2495its now $3200!!! (Thats right, over $700 MORE than she listed the unit for when I applied!) This is the absolute definition of false advertising and is against several consumer laws. When I demanded that at a minimum I get my application fee refunded for her listing the price at $700 under what she was actually charging just to get applications coming through (which was $50) she refused. What a complete joke and extremely shady person in ****** and property management company. STAY AWAY!! I will be reporting my experience to California consumer affairs as well so nobody else gets scammed by ******.

  Business response

  04/12/2023

  Dear ******,
  
  We are in receipt of your claim, and we researched your concerns, and our findings are as follows:
  
  We found no advertising record reflecting the amount you mentioned in your claim. Kindly provide a copy of the advertisement you are referring to so we can investigate further.Additionally, rents in ****************** for the range you stated are rare, if not,non-existent.
  
  Let ** know if we could be of further assistance.
  
  Thank you,
  
  Beach Front Property Management 

• Initial Complaint

  02/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing this complaint to express my dissatisfaction with the service provided by BeachFront property office regarding the refund of my $50 deposit for the gate opener. As per my conversation with the property manager at location ********************** was told that I would get my deposit back upon returning the gate opener when moving out. However, when I returned the gate opener on December 1, 2022, I was informed by Beach front property office that I would need to wait for the deposit because they need to get in contact with the property manager of the apartment first. It is now the end of February, I have made several calls to BeachFront property office regarding this matter, but I am yet to receive any results. This delay is causing me great inconvenience and dissatisfaction with the services provided by BeachFront property. I want to emphasize that I just want what is owed to me. I believe that I have fulfilled my obligations by returning the gate opener, and I expect your office to fulfill its obligation of refunding my deposit. I would appreciate it if you could resolve this matter promptly and inform me of the status of my refund.

  Business response

  03/22/2023

  Dear ******,
  
  We are in receipt of your claim, we are sorry that you are going through a challenging time. We researched your concerns, and our findings are as follows:
  
  We found no record of payment in the amount of $50.00 for the gate opener on the lease, on our records or from the previous management company.  
  
  In order to reimburse you,kindly provide proof of payment and we would be happy to review, process and reimburse accordingly.
  
  Thank you,
  
  
  Beach Front Property Management

• Initial Complaint

  02/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Father passed away September 2022 of COVID. Father paid rent for the month of September, siblings and fiancee cleaned out apartment and handed over keys to management. Father was no longer under lease. Father lived in apartment for 10 years. Apartment left in pretty good condition. Spoke with Jobelle at Beachfront, was given many different reasons as to why deposit was not disbursed. Management company has cut off all communication with family and refuses to give refund initial deposit or give details and/or receipts as to why deposit will not be disbursed.

  Business response

  03/22/2023

  Dear *********,
  
  We are in receipt of your claim, and please accept our heartfelt sympathies for the death of your father.
  
  We researched your concerns, and unfortunately, per company policy we cannot release information to non-lease holders unless a notarized power of attorney and/or a notarized Next of Kin documentation is submitted to our office which would then be reviewed by our legal department.
  
  We apologize for the inconvenience,but it is for the protection of all our residents.
  
  Thank you,
  
  Beach Front Property Management

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩