Business ProfileforBuggy Technologies Inc

On March 6, 2023, I signed a contract with the bus company Buggy Technologies, headquarters stated to be located at *****************************************************. The service was for an afterschool commute for my son at 3:00 pm, from his school in ************, ** to our home in *******. **. After approximately 2 weeks the bus company began arriving on average 30 minutes late to pick up my son. I would call the company after 3:15 pm requesting an ETA and they assured me that my son would be picked up. On Thursday, March 30, 2023, at 3:50 pm not only had the bus not arrived to pick up my son, but the company also failed to contact me and notify me they were running extremely late and my son was left alone after school. Thankfully a staff member of the school lead my son inside and called me to inform me my son was left alone and no one had picked him up. After receiving the phone call from the school, I quickly contacted Buggy to advise them of their negligence. Not only had they failed to pick up my son, but they did not contact me to let me know of their delay. I automatically informed the company my son would no longer be riding with them, and their service was no longer needed. I requested a refund for the days I had prepaid, and we would not be using it. The company stated they had done nothing wrong. I reminded them that they not only left my son alone, but they did not contact me to let me know. This company has not only breached its contract they were negligent and now stealing money. I have tried contacting the company many times, and via text, they have given me the runaround. My son rode with Buggy March ***** and March ***** a total of 9 days. I paid the company a registration fee of $149.00 + cost of service $1467.00 a total of $1,616.00. How does a company this negligent stay in business especially when servicing children? This is dangerous and shameful. Thank you for your time with this matter.