Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Moncrief Heating & Air Conditioning has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMoncrief Heating & Air Conditioning

    Air Conditioning Contractor
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.6/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/1/1986

    Years in Business: 125

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Moncrief Heating & Air Conditioning offers heating, cooling, and HVAC services.

    Products & Services

    This company offers heating & air conditioning sales and services.

    Business Details

    This is a multi-location business.

    Find a Location

    Moncrief Heating & Air Conditioning has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      935 Chattahoochee Ave NW, Atlanta, GA 30318-3718
      BBB File Opened:
      9/1/1986
      Years in Business:
      125
      Business Started:
      6/1/1898
      Business Incorporated:
      8/3/1998
      Accredited Since:
      9/1/1986
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Unique Indoor Comfort, Inc.
      • Moncrief Unique Indoor Comfort
      Hours of Operation

      Primary

      M:
      7:00 AM - 7:00 PM
      T:
      7:00 AM - 7:00 PM
      W:
      7:00 AM - 7:00 PM
      Th:
      7:00 AM - 7:00 PM
      F:
      7:00 AM - 7:00 PM
      Sa:
      8:00 AM - 5:00 PM
      Su:
      8:00 AM - 4:00 PM
      Business Management
      • Mr. Frank Mutz, President
      • Ms. Amanda Mutz Wolski, Marketing
      Contact Information

      Principal

      • Mr. Frank Mutz, President

      Customer Contact

      • Ms. Amanda Mutz Wolski, Marketing
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/25/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I had my air conditioner unit serviced on 7/13/2023. I was charged $1371 for the service. The unit stopped working on 7/22/2023. I called on 7/22 and was told a manger would call me on 7/23. No manager called me on 7/23 so I called 7/23, left a message, no call back received. I called second time on 7/23 and spoke to a manager. They stated they would call me back. On 7/24, I did not receive a call back. I called on 7/24, and was told a manger would call, and they failed to do so. Management has been unresponsive to resolve the issue. Another HVAC company came to my location and stated that Moncrief misdiagnosed my problem and the service they provided on my air conditioning unit was incorrect and should not have been completed. Also, pricing of the repair was not discussed or told to me before service began.
      Read More

      Customer Reviews

      10 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Rita B

      1 star

      02/17/2022

      Unethical, unprofessional dont know what they are doing company. We had a unit under warranty a bit over a year old. Came 3 times. Different stories. Wanted to sell me a new compressor. Got a second opinion & for $300 changed the transformer. Problem solved. First told me they world refund me $345 for the service agreement we had paid. Never got the check. Called them again was told first thing you in the morning they will send the check. Called them to confirm & they said after review they didnt own us anything. Got disconnected & then wouldnt answer the phone. Shady company!

      Local BBB

      BBB Atlanta & NE Georgia

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.