Business ProfileforSupreme Property Management LLC

Where do I begin... Well I really have tried to keep it professional with these people but they are not professional themselves. For starters they charged us a double deposit to move in and blamed it on the pandemic in July 2020. The office staff is *****. They never return calls, emails, or text unless it is about rent payments. When we did the move in walk through we made them aware of the, front door lock that did not lock or work properly(smart lock), the garage door opener that was not properly installed or missing the remote, no closet rods in any of the bedroom closets, and the broken glass that was not completely cleaned up from the back yard and patio. We were told that the owner of the property would be notified of the issues and they would be fixed. That was on 7/10/2020 and none of the orders have been completed to this date. My husband fixed the front door lock so that we would be able to lock the door to the house when we leave, and, cleaned up the broken glass ourselves and we ended up purchasing or own closet rods to put up because they never brought any out to us as ***** ******** told us that they would. Exactly one month after moving in we had a lot of rain overnight and the next day had sewage backing up in both toilets and the bathtub. We kept trying to plunge them while waiting on a response from maintenance, but it never got unclogged. We had no way to shower or use of a toilet for 7 days. On day 3 I informed ***** that we would be going to a hotel until they could get a plumber out to fix this. They first told me that we were responsible for the plumbing, so I made calls to 3 different plumbing companies and they all told me if I was not the owner they could not enter the house. I called ***** back and told her that since she was the only one that was either answering my call or responding to my text or email. After 5 days in a hotel they finally had *********** come out and fix the problem and I took pictures of the roots that he took out of the pipes that was causing the problem for my own proof that we did not flush anything to create the issue. I was told by ***** to send them a copy of my hotel receipt and they will credit our account the amount that we had to pay because we had just paid $980 for Aug rent ($995-$15 closet rods=$980), I email the receipt to them on several different occasions and they still have yet to apply that to my account and also charged me late fees for September that I should not have been charged because I was told to deduct the hotel fee. They also charged me a late fee for the $15 that I was told not to pay for Aug rent because we had to buy our own closet rods to be able to hang clothes. Every month I would send reminder maintenance request about the issues that never got addressed from the move in walk through, and every month they either ignore the request or tell me that the owner has been contacted. I wonder if they really are contacting the actual owners to the properties because it seems they say the same thing to all of their tenants. I have copies of all the emails and text between myself, ***** and Supreme. I received a text from them in October 2020 regarding my gas ****, saying that they were billed for my address and paid the **** so I needed to pay them back. I immediately called citizens gas company because I know I had my service transferred in my name on July 10 2020. The supervisor that I spoke with noticed that there was an issue on my account that I had been paying on since August 2020 and said that their rep made a mistake in the service address when I had my service connected. They listened to the call and verified that I provided the correct address but the rep input the information wrong, so they had to fix the issue and **** me correctly as I had been making payments on the wrong service address. Once they fixed the problem they sent me a letter an a email saying that they had credited back the owners account for the bills on my address and billed me for the services and the first **** that they sent me for the correct address was over $540. I had already paid Supreme for the bills that they charged me for in October, November and December. Once I got word of this issue with the **** I called and emailed Supreme as well as ***** ********, they both told me to send them the letter and email that the gas company sent to me and I have done that at least 5 times and still they have not credited that money back to me either. I even had a lawyer contact them about the issues that I am having with them and they have ignored the request that they have sent them as well. Regardless of their negligence on the maintenance request and credits to our account, we have still made effort to pay them something if not all of the rent each month even when my husband was laid off due to ***** they still received more then what we owned from ***** rent assistance and still refuse to return a call or text. Im not sure were these people learned how to run a property management company from, but they seriously need to go back to class an learn more on PROFESSIONALISM. I was told by ***** that if Admin (*****) cant or does not know the answer to your question then she will not respond. I told her that was very unprofessional of her or them to do people like that because as tenants we are keeping up our end of the agreement so why cant you. Of course there was no response to that. At first I thought this was a race thing with ***** but now I just think she is only working for them to get a paycheck and not really reporting anything to the owners. I just find it hard to believe that majority of their tenants are being told the same thing when it comes to maintenance request and none of their owners have responded.