Business ProfileforBriscoe Protective LLC

I hired *********** (since acquired by Briscoe Protective) in 2016 for alarm monitoring at 25$ per month, payable quarterly. I paid this amount for the past 7 years by check via my banks online bill pay service without incident. In November 2023 I moved and requested alarm services be terminated. We originally tried to contact *********** but found Briscoe Protective had bought this company after some research. After several weeks of delay, Briscoe Protective contacted us and said they could not terminate service unless we signed a request via docusign, and that we owed over 300$ for past due payments which they claimed had been delinquent since February 2023. I explained that we had made all payments for 2023, and provided check numbers, my bank records showing the checks were cashed, and copies of the two most recent endorsed checks. The checks were endorsed by Taurus security systems dba ***********.The staff at Briscoe stated that they had merged with *********** and that my payments should have been forwarded to them but some may not have made it. After I sent proof of payment, they found one payment but stated they could not find the others and refused to credit me for those payments even though my bank records show they were cashed by them.I have repeatedly asked Briscoe to credit the 300$+ of payments they clearly lost, and they have refused to do so. I have also asked them to verify the debt by sending me any paperwork, invoices, payment history, really anything to prove the amount they claim I owe. They have not produced anything and instead have repeatedly sent me a docusign document request to sign a document that states I owe them 300$+, and have now started sending me collection notices for $470+I am happy to pay any balance due after my account is credited with the payments I made, however this company has refused to provide me with that information and instead continues to send me collection notices for an incorrect amount.