Business ProfileforHurricane Home Solutions Inc

I purchased a generator, on or about 1-26-23, after the Christmas storm, on 11-22-23 I called and ask them to come and give me a refresher on the machine for the winter storm. I never used the item since I brought it from the company. When they arrived, the generator would not start. They said it was out in the cold to long and let it warm up, it never did. I called the company on Friday the day after Thanksgiving they were closed. I left a message no one called back on that Monday, I called another office at ************. ****** ******* called them. I received a called from Rochester, stating I would have to pay 150. At first, they told me it was free, and it should be, because I never used it, and there should be a warranty on the item. What if I didn't have a garage to put it in, this is an outside generator, it doesn't belong in the house. Then when I call to have them to come out, I couldn't get a date until 12-22-23 just before Christmas. Also, another thing I thought was unfair, I wanted to purchase an automatic one to go inside the house they only wanted to give $500 off the $3,262 money I had paid for the outside one. The inside one cost 10,000 for inside the house.