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Find a Location

Guaranteed Contractor's Inc. has 1 locations, listed below.

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    Business ProfileforGuaranteed Contractor's Inc.

    Roofing Contractors

    Current Alerts For This Business

    Alert:
    On February 13, 2023 the accreditation for Guaranteed Contractor's Inc was suspended due to an unanswered complaint. The matter will be reviewed by the BBB’s Board of Directors at its next meeting.

    Additional business information

    Believed to be out of business:
    According to information in BBB files, it appears that this business is no longer in business.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    2161 W 96th St, Cleveland, OH 44102-3707
    BBB File Opened:
    11/26/2012
    Business Started:
    5/16/2013
    Business Incorporated:
    5/16/2013
    Type of Entity:
    Corporation
    Business Management
    • Mr. George Morgan, Owner
    Contact Information

    Customer Contact

    • Mr. George Morgan, Owner

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/09/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I FIRST CONTACTED GUARANTEED CONTRACTERS THE LAST WEEK OF OCTOBER TO REPAIR TWO HOLES IN ROOF AND REPLACE MISSING SHINGLES.THE FOLLOWING WEEK THE BUILDING INSPECTOR CALLED TO INSPECT BUILDING BECAUSE OF ROOF HOLES.I NOTIFIED GUARANTEED OF INSPECTORS NOV 4TH INSPECTION AND THEY SAID THEY WOULD TAKE CARE OF THE ROOF BY THE 4TH.ON NOV 11TH I RECEIVED CODE VIOLATIONS ON THE ROOF AND SOME ADDITIONAL EXTERIOR MASONARY REPAIRS.THE REPAIRS WERE TO BE COMPLETED IN 30 DAYS BY DEC 11TH.BEFORE THE INSPECTOR CALLED GUARANTEED AGREED TO REPAIR THE ROOF HOLES AND MISSING SHINGLES FOR $3400.AFTER RECEIVING THE VIOLATIONS GUARANTEED AGREED TO REPAIR THE MASONARY WORK FOR AN ADDITIONAL $2560 FOR A TOTAL OF $5960 TO REPAIR CODE VIOLATIONS AND A DOWN PAYMENT OF $3000 WAS MADE ON NOV 12TH AND I HAD THEM SIGN A CONTRACT AND RECEIPT ON NOV 22ND.THEY HAVE HAD WORKERS OUT ON SEVERAL OCCASIONS AND HAVE MADE SOME PROGRESS,HOWEVER IT IS NOW DEC 8TH AND THE WORK IS ONLY HALFWAY FINISHED.IT IS A FAIRLY BIG JOB AND I AM CONCERNED THAT 3 DAYS IS NOT ENOUGH TIME TO PROPERLY COMPLETE REPAIRS.I DO NOT KNOW IF THE INSPECTOR WILL GRANT AN EXTENSION BASED ON THE AMOUNT OF PROGRESS COMPLETED.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kim F

    2 stars

    10/31/2022

    Once they actually showed up and did the job they did good work. But they told me multiple times over nearly a month that they were coming and then never showed and never called. It was always up to me to keep calling until they finally met their obligation. My time is just as important as their time and they wasted a LOT of my time. If they could get their ducks in a row and meet their obligations when they say, they would be very good. As of now, I would probably not use them again after the frustration of this job.

    Local BBB

    BBB Serving Greater Cleveland

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