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Find a Location

Spartan Plumbing and Drain Cleaners has 1 locations, listed below.

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    Business ProfileforSpartan Plumbing and Drain Cleaners

    Plumber

    Additional business information

    Additional Info:
    Mr. Josh Ferguson, CEO
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company provides residential plumbing services.

    Products & Services

    Plumbing Services
    Drain Cleaning Services
    Sewer Repair Services

    Business Details

    Location of This Business
    Dayton, OH 45459
    BBB File Opened:
    9/18/2018
    Years in Business:
    5
    Business Started:
    6/6/2018
    Business Incorporated:
    6/6/2018
    Licensing Information:
    • PL# 48825
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • JMK Plumbing, LLC
    • J M K Plumbing, LLC
    Hours of Operation

    Primary

    M:
    By Appt. Only
    T:
    By Appt. Only
    W:
    By Appt. Only
    Th:
    By Appt. Only
    F:
    By Appt. Only
    Sa:
    By Appt. Only
    Su:
    By Appt. Only
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/28/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    In June of 2023, 3 new flanges were installed. Work was completed on June 20, 2023. Estimated cost was 3,276.15. Company stated 1 year full warranty. In Febuary 2024, hallway bathroom began leaking. Spartan was contacted and **** was sent out. He stated that toilet was leaking due to bolts being loose. He then tightened them as well as the other two. We noticed the toilet was still leaking and **** came out He discovered that the bolts were overtightened and 2 flanges needed to be replaced again. **** left the property so that **** complete the work. **** was unable to complete job due to not having adequate equipment with him. Spartan sent **** and another worker to finish the following day. They were here from about 9:30 to 1:00. The work completed involved cutting into the drywall. Mold was found inside the drywall. ***** was sent following day (general handyman) to replace dry wall. ***** was unable to give an estimate for the drywall repair due to an active leak. ***** got into contact with Spartan to relay the information and to let them know about the ongoing leak. We then called to let Spartan know that we wanted a senior technician who was more certified rather than someone who caused the original issue again. We requested an expert plumber to fix the situation. we called spartan at 10 to find out when the plumber would arrive and left message. At 1:00 we called again to find out who was going to be coming since there had been no communication. At 1:45 the owner (****) called and stated that since services were refused on that Saturday and that since we wanted a more experienced plumber rather than the person they sent out.the owner stated that our account was closed and they would not complete the work they started and that any expenses we occurred due to damaged were ours to figure out. We are currently still left with a leak and drywall missing from the ceiling. Monroe Police has a report and the number is 24-004421. Avila 3-4 days
    Read More

    Customer Reviews

    11 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Greg H

    1 star

    04/23/2024

    A scam artist. They are not BBB accredited yet their website boasts an A+ rating from BBB. I wanted a gas water heater installed and they would only quote installing their own water heater, plus they would install a water softener and replace the faucet on our kitchen sink. All for only $14,000. Of course, their quote did not itemize any of the costs. I used ** **** ******** (BBB accredited) and they installed my water heater for $370.

    Spartan Plumbing and Drain Cleaners Response

    04/29/2024

    Dear Greg, I want to extend my personal apologies for the misunderstanding and disappointment you experienced with our service proposal. It is clear from your feedback that we did not meet your expectations, which is not the standard of service we aim to uphold. Your point regarding the water heater installation has been taken to heart. We typically offer our own units as part of a service package, but we understand and respect that this may not always align with our customers' preferences or needs. Your experience has highlighted a need for us to review our communication processes. Regarding the BBB accreditation, we previously held an A+ rating and were indeed accredited; however, we chose not to renew our accreditation a few years ago. We will take immediate action to update our website to reflect this accurately to avoid any future confusion. While you have chosen to use another service, and we respect your decision, we are grateful that you brought these matters to our attention. We are committed to improving our service and ensuring that we learn from your experience. We wish you all the best with your new installation and thank you for your feedback, which we will use constructively. Best regards, Josh Owner, Spartan Plumbing

    Local BBB

    BBB of Dayton and Miami Valley

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