Business ProfileforAdvanced Limousine Service

I often give people the benefit of the doubt and totally understand when things get messed up or there is a minor inconvenience- but wow, this is a horribly run business. My wedding was last weekend and they gave us a bus with no AC on a 92 degree day. All my girls hair, make-up, and spray tans were essentially ruined after the 30 minute ride to the church. The driver, who did say that he was a last-minute, morning-of replacement, was driving like a LUNATIC. Even to the point where one of the girls flew off the seat into the aisle as he flew off an exit around a curve going WAY to fast. Several cups and bottles were spilled or broken because he was driving so frantically- and we made it abundantly clear to him that we were in no rush and had ample time before the ceremony started. He also got us lost several times (leading to MORE TIME ON THIS GOD AWFUL 92 DEGREE BUS) and one of my bridesmaids had to sit up front with him and direct him turn-by-turn until we got there. It wasn't clean- and there was dark purple something (lipstick/crayon-ish substance) on their leather seats and the one bridesmaid's champagne-colored dress was ruined after she sat on the seat. We asked to have a new limo bus sent over while we were in church during the ceremony, which gave their company an hour and a half to retrieve a new bus (they are located not even 5-10 minutes from our church), and they said they'd make it happen. Upon leaving the ceremony, there was no new bus they promised. So we were all forced to uber and ride with family members 30 minutes to our reception hall since we refused to pack 17 people on a 92 degree bus. After calling for a week now every day, "Mike isn't in" and refuses to come to the phone. That is truly such terrible service and such a lack of responsibility (which I am seeing a common pattern of in others' reviews of this company recently). We have yet to receive a refund or even JUST SPEAK to someone. I would be embarrassed to own this business and also embarrassed of your cowardly management approach. He dodges calls and comes up with excuses instead of being accountable and diffusing issues with disgruntled customers. It's just all-around wrong. Please, please, please do yourself a favor and go somewhere else. Anywhere.