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Business ProfileforConcord Auto Protect
Current Alerts For This Business
Consumers have alleged they made claims under the auto service policy purchased from the company but never received promised compensation for their claims. Many consumers allege when they cancel the auto plan and request a prorated refund they are not receiving that in a timely manner. Some consumers claim they have waited months to a year for their refund.
The service policy requires all customers to have maintenance records for their vehicles and that any lack of maintenance may result in claim denial. Some consumers allege they are denied claims for not having all the records when the policy was sold to them during the purchase of a used vehicle. Since it is a used vehicle there is no way for the consumer to have the records prior to purchase. Consumers state they have tried to contact the business to correct the issues but the business did not return phone calls or emails.
When the BBB contacted the business to inquire about these concerns, the business responded stating they have a team dedicated solely to customer service and addressing customer concerns. Business stated they have been experiencing a backup of pending cancellations and refunds and are working through such delays. BBB will continue monitoring this business.
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 1150 1st Ave Ste 501, King of Prussia, PA 19406-1316
- BBB File Opened:
- 11/1/2018
- Years in Business:
- 10
- Business Started:
- 6/19/2013
- Business Incorporated:
- 6/19/2013
- Type of Entity:
- Corporation
- Business Management
- Mr. Michael Solomon, Owner
- Contact Information
Customer Contact
- Mr. Michael Solomon, Owner
- Additional Contact Information
Fax Numbers
- (484) 674-6359Primary Fax
Email Addresses
- Primary
- (484) 674-6359
Customer Complaints
251 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
116 Customer Reviews
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Most Recent Customer Review
Donald M
04/21/2024
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