Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Concord Auto Protect has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforConcord Auto Protect

    Auto Warranty Services

    Current Alerts For This Business

    Alert:
    The BBB investigated this company due to the number and type of complaints filed against it by consumers.  The BBB also conducted a review of major search engines and found several review sites which confirmed similar conduct by the company in reviews filed on review sites. Finally, the BBB reviewed the company's website to determine any policies the company had regarding issues that were the subject of our investigation.
    Consumers have alleged they made claims under the auto service policy purchased from the company but never received promised compensation for their claims. Many consumers allege when they cancel the auto plan and request a prorated refund they are not receiving that in a timely manner. Some consumers claim they have waited months to a year for their refund. 
    The service policy requires all customers to have maintenance records for their vehicles and that any lack of maintenance may result in claim denial. Some consumers allege they are denied claims for not having all the records when the policy was sold to them during the purchase of a used vehicle. Since it is a used vehicle there is no way for the consumer to have the records prior to purchase.  Consumers state they have tried to contact the business to correct the issues but the business did not return phone calls or emails.
    When the BBB contacted the business to inquire about these concerns, the business responded stating they have a team dedicated solely to customer service and addressing customer concerns. Business stated they have been experiencing a backup of pending cancellations and refunds and are working through such delays. BBB will continue monitoring this business. 

    At-a-glance

    Customer Reviews

    2.61/5stars

    Average of 116 Customer Reviews

    Customer Complaints

    251 complaints closed in last 3 years

    146 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Concord Auto Protect offers vehicle coverage for all makes and models. 

    Business Details

    Location of This Business
    1150 1st Ave Ste 501, King of Prussia, PA 19406-1316
    BBB File Opened:
    11/1/2018
    Years in Business:
    10
    Business Started:
    6/19/2013
    Business Incorporated:
    6/19/2013
    Type of Entity:
    Corporation
    Business Management
    • Mr. Michael Solomon, Owner
    Contact Information

    Customer Contact

    • Mr. Michael Solomon, Owner
    Additional Contact Information

    Fax Numbers

    • (484) 674-6359
      Primary Fax

    Email Addresses

    Customer Complaints

    251 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/19/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I purchased a Concord Auto Protect policy 11/26/2022, for my recently purchased 2008 ******** ***, with 37,011 miles on the odometer. Policy # *******. I made it very clear this is a low mileage car that is 14 years old. Policy cost was $2,000, for a No Deductible 66 month Premium package. According to the policy it was to be effective starting at 38,011 miles. In May, the Fuel Pump ceased working properly. I had my car towed via *** to ******* ****** Auto Repair, **** * ********** **, Tempe, AZ ************, from my home in Sun City. A claim was submitted to Concord Auto Protect claim#*******. Very quickly in less than a day **** *******, Claims Adjuster, declined the claim, citing the Fuel Pump Module was not covered in the policy. The Fuel Pump Module as defined by ******* ******, is the Fuel Pump. After many calls and connecting with **** ******* Sales Manager, he assured me the claim would be reopened. It was reopened by Claims, an inspector was sent to the repair shop many days later. A second denial of the claim occurred stating the condition was pre-existing. I had driven car over 1,200 miles with no issues until it did not run. This is a car that will be driven few miles per year. In 6 months I had driven it over 1,200+ miles. I feel Concord Auto Protect misrepresented their policy coverage. I asked specifically if age was an issue, I was told it was not. The policy is based upon mileage. I feel this and any future issues will result in the same result. Based upon age, all items could be pre-existing. I requested Concord Auto Protect refund the $2,000 I paid for the coverage. My last conversation with Customer Service, I was told they could only refund $1300 after many fees. I would have been satisfied with a refund of $1,800 a reduction of 10%, since only 6 months had passed. The cost of the repair was higher than my refund request. I have another policy with Concord Auto Protect on my other vehicle a 2018 **** ******. No refund was requested.
    Read More

    Customer Reviews

    116 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Donald M

    1 star

    04/21/2024

    This company acts in a fraudelent manner. I purchased an extended vehicle service warranty in August 2023. My car has been in the shop since february 29, 2024 waiting on Concord Auto Protect to authorize repairs. It took over 6 weeks to get them to send an adjuster to review the work required, only to have Concord repeatedly sent the adjuster back for various reason.Phone calls do not connect to Agent in charge. Emails now bounce back as undeliverable.

    Local BBB

    BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.