Business Profilefor5-Star Air

In Nov 2021 I purchased a Goodman air conditioner from 5-Star Air. It was installed and the first time that I turned it on in May 2022, it did not work. No cold air was blowing and that was the first time it was turned on because it was winter. I put in a service call then on May 19, 2022, 5- Star Air came to repair the unit. It was defective, and the condenser does not work. This is a BRAND NEW AC THAT NEVER COOLED FROM THE DAY IT WAS TURNED ON. 5-Star replaced a piston, the freeon was low, and nothing worked. Repairman announced it was doa and defective. I contacted many people at Goodman, Johnstone Supply and 5-Star. I keep getting the run-around that Johnstone will replace the parts, but the service should be the responsibility of the contactor, 5-Star. 5-Star said it is not his responsibility and I would have to pay the service charges for approx 3 hours of work and the freeon costs. I paid $3,875 in full for the unit that NEVER WORKED one time! i have an email trail of messages from everyone that I contacted since May 19 and almost 2 wks later I still have a defective brand new unit sitting here and I do not have air! Someone needs to replace this and install new parts or unit free of charge to me. Goodman manufactured a defective unit, the defective unit was sold to Johnstone; and Johnstone sold the defective unit to 5-Star, who sold it to me. I need the AC fixed free or charge of parts and labor to me. IT IS BRAND NEW! It has not worked since it was turned on! I have a 13-year old dog and 2 senior citizens in my house and it is 87 degrees in here right now. Help! Thanks.