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Find a Location

CertaPro Painters of Bartlett has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • CertaPro Painters of Bartlett

      4210 Altruria Rd Ste 131 Bartlett, TN 38135-9242

      BBB Accredited Business
    • CertaPro Painters of Bartlett

      6387 Piney River Road Bartlett, TN 38135

      BBB Accredited Business

    Business ProfileforCertaPro Painters of Bartlett

    Painting Contractors
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.4/5stars

    Average of 20 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/1/2008

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    CertaPro Painters of Bartlett offers residential/commercial, interior/exterior painting, power washing, drywall repairs and wallpaper removal. We also offer popcorn removal/remediation, exterior carpentry repairs, deck staining, and fence staining.

    Products & Services

    CertaPro Painters of Bartlett offers residential/commercial, interior/exterior painting, power washing, drywall repairs and wallpaper removal. They also offer popcorn removal/remediation, exterior carpentry repairs, deck staining, and fence staining.

    Business Details

    This is a multi-location business.

    Find a Location

    CertaPro Painters of Bartlett has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • CertaPro Painters of Bartlett

        4210 Altruria Rd Ste 131 Bartlett, TN 38135-9242

        BBB Accredited Business
      • CertaPro Painters of Bartlett

        6387 Piney River Road Bartlett, TN 38135

        BBB Accredited Business
      Location of This Business
      4210 Altruria Rd Ste 131, Bartlett, TN 38135-9242
      BBB File Opened:
      6/19/2008
      Years in Business:
      17
      Business Started:
      10/2/2006
      Business Started Locally:
      10/2/2006
      Business Incorporated:
      12/18/2018
      Accredited Since:
      8/1/2008
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      • TN Home Improvement License 9246
      Type of Entity:
      Corporation
      Number of Employees:
      6
      Alternate Business Name
      • Midsouth Property Improvements (former)
      • CertaPro Painters
      • AEPX Services Corp
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Chip Jones, Franchise Owner
      Contact Information

      Principal

      • Mr. Chip Jones, Franchise Owner

      Customer Contact

      • Mr. Chip Jones, Franchise Owner
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Hiring a painter

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/30/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      This company (CertaPro Painters of Bartlett, ** at ********************************************************* - **************) is trying to increase the amount due from the amount agreed upon proposal. There was no contact during the project where the company identified a discrepancy between my expectations and their costs. They completed the project with LESS than sub-par quality and damage to my bathroom vanity and hinges and now is trying to up charge me greater than $1500 (roughly a 33% increase to paint and caulk the inside of two bathroom vanities) of the agreed upon proposal (please see clearly delineated time line in paragraph three of my letter). I never agreed to a price increase verbally or with signature.I have never worked with a contractor that did not stop work on a certain part of a project to realign and obtain approval of a needed increase in price if a discrepancy between the customers expectations and the initially agreed upon ***** was identified. No notice was provided that a price increase would occur until AFTER the work in question was completed. AND the specific work in question resulted in damage to my bathroom vanity. No reasonable person would ever agree to pay any amount close to $1500 to have the inside of two bathroom vanities painted and caulked.I have all communication between myself and CertaPro Painters of Bartlett, TN (************************* - Residential Sales Associate and ******************* - Owner) and pictures to substantiate my claims of no notice of increase in price AND the subpar work provided. I have uploaded the letter that I sent via email to the owner ******************* (to which I have not received a response) and just a few pictures, not all, of the subpar work. As stated in my letter to **************, I have no faith in this company to complete the work originally agreed upon or repair the damages to my bathroom vanity(s). To rectify their damage, I will have to remove the doors, fill the multiple drilled holes in the vanity, tough up paint, buy new hinges and rehang the bathroom vanity doors.I do not want this it escalate to a legal issue, but I am more than willing to do so instead of being taken advantage of by this company.
      Read More

      Customer Reviews

      20 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Terry D

      5 stars

      12/14/2023

      We hired CertaPro to remove popcorn ceilings from a home we recently purchased. CertaPro did an excellent job at a very fair price. We highly recommend them and we will definitely hire them again.

      Local BBB

      BBB of the Mid-South

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