ComplaintsforMTZ Engine Rebuilders, Inc.

• Initial Complaint

  03/26/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Purchased an engine from MTZ and had to pay an $1800 core deposit and $250 shipping fee for returning the core. There was an issue with the motor we purchased. Took it back to MTZ for a replacement along with the core. Was told after inspection of the core the core deposit and shipping would be reimbursed ( since we took the core back) It has been 65 days since this occurred. The owner will not return phone calls, text or emails. We have not received our core nor shipping money as of today, March 26,2024 Invoice #297 **** 6 point 4 Long block with head studs

• Initial Complaint

  05/12/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 09/19/22 I purchased an Engine from MTZ REBUILDERS INC. the sales person is and was Carisia and Chago owner, this 2007 5.9 engine was purchased with after market upgraded studs. which is called a long block an engine that was purchased with a two year Warranty, it has been nearly 9 months and the motor isn't performing as it should the engine they sold me has what they call blow by and a knocking sound I'm well with in the time laps of the two years and should be under warranty. Ive been getting the run around as I have tried to communicate with both Carisia and Chago Regarding my core return credit of 1,800 which is in the original contract and have yet to receive on my end.According to Chago the owner when I spoke to him on Monday 05/08/23 he stated he would be looking into the refund I have not heard from him(I have all my proof of purchase,Text,emails regarding this matter. They took my money but have not met there responsibilities in honoring the original contract in #1 returning my core engine deposit and #2 replacing the bad engine they sent me, the bad engine they sent me has caused me nearly $20,000 monetary and time and now I have to do the same all over again in removing the bad engine they sent which i warned them about I asked not to send me a bad Engine and unfortunately that's what they sent me a bad Engine and put me in a real bad position. I would settle on a newly repaired engine that isn't faulty, and my core credit deposit of 1,800 I would also like to note that according to MTZ they have an "A" rating with BBB I'm sure this can be resolved and both of us can come to an agreement I thank you for your help in this matter.

• Initial Complaint

  02/13/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased a long block motor from this company December 2nd. $5629.00 $4000 for the motor $1200 for a core charge Plus tax I returned my core motor in person in late January. I have not heard any response from the company I have called several time about my core charge. They say the owner handles that and they can’t do anything. They lied to me said he was in surgery, the next day another employee says “ he is a very busy man. He has lots of clients.” As if I wasn’t one of those clients and when I confronted him about the employee who said he was in surgery the day before all of a sudden the owner was resting because of the surgery. Very sketchy. I am about ready to drive the 200 miles it is to the shop and wait until I get an explanation. They owe me my core fee. They have completely stopped answering the phones when I call now too.

• Initial Complaint

  06/05/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased an engine, which was delivered. I then shipped my old engine for a core charge return (as per the contract I signed). They have had my old engine for over four weeks and will not respond to texts, phone calls, or emails. They owe me $1,200.

  Customer response

  06/06/2022

  Better Business Bureau:
  
  This letter is to inform you that MTZ Engine Rebuilders, Inc. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/5/2022 and assigned ID ********.
  
  Regards,

   

  Jeff ******

  
  

• Initial Complaint

  05/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Jan 21 of 2022 I put half down on a motor and have still recieved nothing but "the runaround." I put $2475.00 down on a motor and they said it would be ready in 3-4 weeks. After week 3 I called to see the status and they tried to say that I had ordered the motor on the 26th and the motor would be ready when they said. I said no it was the 21st, but since they said it would be 3-4 weeks I let it go. I called week 4 and they said they would give me a number to text! to text for updates. so I texted it and got the same girl! Why couldn't she just tell me? For the next several MONTHS I have given the same runaround and I asked for my money back. As may be expected, they are doing the same on the money. The owner himself can be assured that this kind of business will not get him a good name, but he has avoided me with his texting system and his answering girl now for 3 going on 4 months! I asked for a refund on April 18. The owner said he would have the money "the Friday after next" which would be April 30th 2022. I called to see why I haven't head from them and again the girl told me he will call me back! I asked when and she told me he is busy! I have had enough. Please help me resolve this situation, I would like a full refund for the $2475.00 without excuses or delay anymore! Thank you.

  Business response

  05/17/2022

  This was misunderstood the customer will contact you to let you know 

• Initial Complaint

  03/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a motor from this company last year in March and I have yet to have a running truck. They sent me a motor weeks after they originally told me it would be sent out. After the bed motor was installed it was nothing but problems and the shop I had do the work tested the truck again to find out the head gaskets where blown on the motor. The owner agreed to send me a new motor after cussing me out about how it wasn't his fault there were issues. I now have the new motor that came 2 weeks ago but it did not have the correct parts that it was suppose to have. I sent back the old motor in November and I didn't received the new motor until March 1st even though it was suppose to be sent out as soon as the old one arrived. I also never received any of the 1800 dollar core charge that they charged me until my original motor was received. Which the original motor was sent back to them a shortly after I received my first motor from them. They will not cover any labor costs for anything even my shop I have the truck at having to install the parts that they didn't install like they where suppose to. I have read reviews that this has happened to other people as well and I don't want it to continue to happen to more people.

  Business response

  04/04/2022

  I spoke with the customer waiting on his answer

• Initial Complaint

  02/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I PURCHASED AND ENGINE FROM THIS SCAM ARTIST AND IT WAS A MISTAKE. AFTER ARRIVING 3 MONTHS LATE IT WAS CLEARLY NOT WHAT I PAID FOR. BETWEEN THE HEADS BEING CRACKED AND NOT ONE GASKET BEING INCLUDED (WHICH I PAID FOR) THE ENGINE WOULD NEVER HAVE WORKED AND FAILED A PRESSURE TEST LEAKING COOLANT ALL OVER THE ENGINE. I SENT IT BACK TO TEXAS TO THEM AND NEVER RECIEVED ANY REFUND AS PROMISED. THEY SHOULD BE SHUT DOWN.

  Business response

  03/01/2022

  I contacted customer and we are working something out I will keep you posted

  Customer response

  03/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  All I can see is some attached pdfs of the receipts I signed. What is the businesses actual response? I have paid 5,000 and have no engine.

  Business response

  03/18/2022

  We send the documents to the customer waiting on him to sign it and send it back to us

• Initial Complaint

  02/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 6.6L LBZ Duramax complete rebuilt long block from MTZ engine rebuilders. Once it was installed found that the engine had a bad ticking sound. Chago, the owner of MTZ, was so confident that it wasn’t MTZ’s fault, he agreed to pay for half the labor, shipping, and all the parts needed if it was MTZ’s fault. They found that the engine had bad lifters, which Chago said were all replaced, and the cylinders were honed again. The second time the engine was installed, the tick was even worse. MTZ has been unable to provide me with a rebuilt engine that I paid for. He also only gave me $720 of my $1500 core charge, stating that the cam and 1 head were not useable and he couldn’t give me full credit for my core charge. The engine was always ran with full synthetic oil and never lost oil pressure. I don’t see how the cam could be bad, or the head for that mater. The owner of MTZ has changed his phone number, will not return any of my calls and will not pay me for anything that I am owed. I just want my money back plus half the labor and all of the parts cost that it took to pull the engine out and reinstall it for a second time. I won’t even ask him for the rest of my core money back. After dealing with this for a year, last week, I just want to move on and never speak to MTZ again.

  Business response

  04/04/2022

  We are sending them the new document for them to sign once we receive it we keep you posted

• Initial Complaint

  11/20/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  MTZ Engine Rebuilders in Houston has taken $7,554 from me without providing me with a working motor, as promised. They did ship one but it had problems and was not usable. They promised delivery in 10-15 business days, I gave them a $2000 deposit on May 27, 2021, and it has been almost 6 months with no resolution. When I asked for a refund they threatened to come after me and my business even though I paid them everything they asked (including higher amounts for some things, because 'costs increased' during the time I have waited). I have attached a more detailed description of the issue with dates and specific communications.

• Initial Complaint

  10/27/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  PURCHASED ENGINE FROM MTZ. SHIPPED BACK CORE ENGINE. NEVER RECIEVED CORE DEPOSIT BACK AND THIS MORNING THE ENGINE I PURCHASED IS KNOCKING. IT ONLY HAS 7,000 MILES AND I'M AFRAID TO USE IT. MTZ WON'T ANSWER MY PHONE OR RETURN MY TEXTS. I NEED HELP!!!!!

  Customer response

  11/04/2021

  Better Business Bureau:
  
  This letter is to inform you that MTZ Engine Rebuilders, Inc. and my secretary had some confusion concerning my circumstances.  I was required to submit some papers that I hadn't When I did the problem was fixed.  Whole thing was about miscommunication on both parties.  I am completely satisfied and will use them again.  Filed on 10/27/2021 and assigned ID ********.
  
  Regards,
  David *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩