Business ProfileforHardin Heating & Air, LLC

Just because someone knows about heating and air they would not send a tech. Of course the waited to tell me after I had waited for the 2-4 appointment I had made with them. If I had not called and asked if they were coming. They are so unprofessional, they did not even tell me that. so why did they let me make an appointment and wait all day for them. If you want them to show I guess you have to be an idiot and just take it.

On Wednesday, November 3, 2021, We were contacted by Mr ** ***********. He wanted to know what the cost of a part and our cost to install said part. He was advised that we could not give pricing over the phone, and would need to send someone out to diagnose the issue. He informed us that he had already diagnosed the problem himself and all he wanted was the cost of a gas pressure switch for a Trane system. He was then advised that we would need to contact Mr. Hardin to check on pricing, as our office staff does not give any type of pricing over the phone (other than a service call or current specials). We advised that we would get back to him after speaking to Mr. Hardin. Before we could get back to him, Mr. *********** called us back. Our office manager advised that Mr Hardin said we could not give a specific price for that part due to being brand specific. *********** became frustrated and stated that he could not believe we would not give him a cost over the phone. He then stated that the part was only $40.00 on Amazon but he could not get it until Nov. 12, and hung up on our office manager. The next day, Mr *********** contacted our office again and stated that the gas pressure switch that he had originally diagnosed, did not fix the problem, and that he wanted someone to come out. His appointment was set between 2-4 on the following day (11/5/21). He then stated that it was a gas pressure issue and that he needed us to, "send someone that actually knows what they're doing and not just a parts changer." Mr. Hardin was made aware of this call due to the way Mr. *********** had spoken to our office staff. On 11/5/2021, Mr. *********** contacted our office during the appointment window to see if we were still coming out. Mr. Hardin spoke to him at that time to find out a little more about the issue he was having. *********** stated that he had changed several parts trying to resolve the issue himself and he believed it was a gas pressure issue at this time. He also told Mr. Hardin that he needed to, "send someone that knew what they were doing and not just a parts changer." At that time Mr. Hardin explained that our technicians are all certified and they were not "just part changers" and that we usually don't get involved in situations where homeowners start replacing parts and trying to fix an HVAC system theirselves. Mr. Hardin made the decision not to provide services to Mr. ***********, due to multiple changed parts and the way he spoke to Mr Hardin and his office staff. Mr. Hardin did not want any of his other employees to be treated in an unnecessary manner.