Business ProfileforParamount Builders, Inc.

I had a sales rep from the bath and shower division come to my home in September of last year to carefully plan a new shower install for my husband who suffered a brain injury. He measured and did an excellent job explaining products, scope of work and was overall quite professional. The shower was eventually installed in November in a 3 day time frame and looks good but the mess created and the install was not as expected. After some back and forth, I did receive a timely call from a customer service manager who issued me a $300.00 check to cover the cost of carpet cleaning and the inconvenience of me having to take time away from caring for my husband to clean the massive dust left behind. However, I have had less than a cooperative spirit in getting the install issue resolved. I spoke several times to a lady in Production who initially sent one of best install guys out to address my concerns. In general, the grab bars were installed in a way that do not help my husband navigate in the shower and in the event of a slipping emergency he will not be able to grab one section of bar as it is installed to close to the glass door for him to get his fingers around it. The other main bar was installed at an angle so that he cannot use it to assist in sitting on the installed seat or to help him stand from a sitting position. The footprint of the shower changed as well(the shower is more narrow) and the contract specifically stated that the footprint from the old shower would not change...I was not told about this until the install was complete and only because the installer made a decision to extend the shower wall material further out on the side walls and over the existing floor tile as he thought it looked better. All of these things were installed without updating me or asking my opinion as to what was needed or what was best. I have been waiting 5 additional weeks to speak to a specific supervisor who returned from vacation per the lady in production in hopes of resolving this issue. I am my husbands sole caregiver and living life for and making decisions for 2 people just does not lend itself to constantly making phone calls and sending emails to get some satisfaction.My contention is that $28,000 is a lot to pay to be left with a shower that does not function from a safety standpoint as intended. My husband's safety after suffering a catastrophic event was the main reason for having the new shower installed. The young man who came out to view the install could only offer some pads ordered from Amazon to allow me to stick up some plastic grab bars I used in the old shower to help. They don't stay affixed. He measured and had another young man he brought with him stand and sit in the shower to see issues with navigating and being safe. He could only suggest wall removal and reinstall. After the down time, mess and having to shift my husband to another room each day for the work, I do not want to have the shower walls removed and replaced to fix the grab bars or the footprint of the shower. I believe this business to be too large, respected and family oriented to allow this issue to represent their work and the reputation that they have built. After 4 months trying to resolve, I believe a deep discount on the install is in order. I truly, truly want to get this resolved once and for all so that I can return my full focus to my husband's care.