Full Tilt Auto Body & Collision
In operation 16 years, 3 years at this location.
Full Tilt Auto Body & Collision in West Hatfield, MA is a full service collision facility, family owed and operated since 2008. Full Tilt has been voted Best in the Valley in Auto Body Repair, Mechanical Service and Detailing since 2013 to the present, as well as voted #1 in the same three categories in the Daily Hampshire Gazette Readers Poll in 2014 & 2015. Our customer service is unparalleled in the Pioneer Valley. Full Tilt also maintains the highest level of technology to perform repairs on the absolute newest vehicles in the industry, while performing exacting repairs on all years, makes and models. Full Tilt Auto Body & Collision puts our customers first while working with all insurance companies, and all claims, to make sure that every customer gets a safe and proper repair. We provide inexpensive loaner vehicles if needed. We set up rental for those eligible and have it on premise to ensure a seamless drop off and pick. Check our reputation, then come check us out.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job! Very happy with the job you did!!
Customer Service - 5.0/5.0 -
Great job! Very happy with the job you did!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definately
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Amazing customer service, very helpful in keeping me updated through out the process which was longer than expected because of difficulty in getting parts.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The exterior repair looks great, the interior detailing was a wonderful surprise!
Customer Service - 5.0/5.0 -
The women in the office kept me up to date every step of the way and provided detailed information when I had questions. They were friendly, professional and always happy to answer questions
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already have recommended Full Tilt to others and will continue to do so.
Repair Quality - 5.0/5.0 -
I love Full Tilt, wouldn't have it any other way.
Customer Service - 5.0/5.0 -
Full Tilt hasn't let me down! Love you all!
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have been and will continue to tell friends and family how great this place is and will recommend them to everyone I encounter looking for auto body work.
Repair Quality - 5.0/5.0 -
Full tilt auto body is a great shop filled with great people. I am super particular with my vehicles and this place exceeded my expectations. I am and will recommend this shop to everyone I come across looking for auto body work. If you’re looking for the work to be done right contact them. Matt is very professional and a great guy. Stephanie was a pleasure to work with, unfortunately she is no longer working there. Melissa did a great job stepping in. Thank you guys for taking such good care of me and my car. I truly appreciate it.
Customer Service - 5.0/5.0 -
All staff members were very professional and treated me with the utmost respect.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
The final amount on paper was extremely high! It is expensive. I’d recommend but with an if.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
Car repair looks fine. Office people I dealt with were professional and responsive. But I was not happy that the car damage occurred in July and the car was not finished until mid October. And the cost, while it will likely be covered by another driver’s insurer, was ridiculously expensive for what was mostly the replacement of a door panel.
Customer Service - 3.0/5.0 -
Office personnel - a 9 Length of time to do repair - a 3
Returned Clean
Likely to Recommend - 0.5/5.0 -
Given the issues I had, the delays, and the fact that I feel that if I hadn’t gotten personally involved and called several times a week toward the end, it would’ve been even longer
Repair Quality - 3.5/5.0 -
Not super thrilled with some of the panel gaps or how my door sits.
Customer Service - 1.5/5.0 -
3-5 weeks turned into 9. Lot of problems figuring out what was going on until I got involved with the owner.
Returned Clean
Likely to Recommend - 2.5/5.0 -
I'm right on the fence about it, I'm not sure. Because the car looked beautiful once I got it back but I went broke with how long it took.
Repair Quality - 3.0/5.0 -
I had a mixed experience. I was happy once I got my car back and it looked beautiful; everyone was friendly. But it also took SO much longer than I planned. An alternative plan wasn't created until after I had reached out several times. The rental cars were never available so I spent more on rental than fixing my car. It was a mixed experience.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone in the company was as helpful, professional and competent as could be!
Customer Service - 5.0/5.0 -
Only because 11 wasn't an option!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication