Concord Auto Protect Reviews

I stand by Concord Auto Protect and their amazing customer service. Now when I had a repair they were there for me and assisted me with everything. The agent I spoke with was helpful and did everything he could with my situation. On a good note the repair I had done on my Jeep was in fact covered by the warranty plan and even the tow also. This warranty plan really saved me this time around and saved me money on both the tow and repair that was needed. I am happy to say the warranty plan was well worth the investment at the time. I would purchase another warranty for my next car from Concord also.

With my situation I cannot complain about anything. I have been a customer of Concord for over a year now and this is my second warranty plan through them. With my first warranty plan through them for my old car I had no repairs "thankfully" and only had a lockout situation which was taken care of. Now with second warranty plan on my newer vehicle I had a minor issue with my cars cooling system I noticed on a very hot day recently here. So I reached out to both Concord and the mechanic and it did take a few days for my mechanic to diagnose it. But the labor and parts were covered by the plan. Concord made everything easy as possible for me, which is awesome of them.

I had one repair that was needed which was related to the transmission which gave out randomly. Now I have the premium plan which covered the tow for the car to the mechanic shop I have been going to for years. Once there the mechanic went through and it was in fact the transmission when I heard the news I put Concord and the place in touch which each other. The plan really did save me with a huge bill and Concord had zero issues covering the repairs that were needed to get me back on the road. I was not asked to write a review but I wanted to solely based on how the warranty plan saved me and helped me beyond belief in a situation where it mattered the most.

I got the Advanced plan from Concord about 5 months ago for my Honda. I don't personally believe anything major will be broken on my car hence why I purchased a Honda. But as a back up plan I did buy the warranty just for complete protection. I have only needed the plan once so far for me being locked out of my car which it did in fact cover. Overall it was pretty painless and the agent was helpful with handling everything for me. I have not needed any repairs yet so I can not talk about that yet. Happy with my purchase and I still think it's the best choice I could've made.

Would recommend the car warranty program to friends and family. I have been happy with everything that the warranty plan offers. I have used the towing feature of the warranty plan to get my car to my local mechanic, there was no cost for me. I needed to get my transmission re-built or replaced at my mechanic shop after the tow hence that's why it broke down. But Concord assisted with everything more than enough, the value of the warranty program was great for me. The best purchase I made was the warranty plan from Concord Auto Protect, Thankfully I had the warranty plan when I had to repair my transmission.

Horrible. Horrible. Horrible. I have been a client of Concord Auto Protect for the past three years and thankfully, never had to use them until last month and my car had to stay in the auto workshop for 7 weeks. I was without car for 7 weeks because they couldn't approve $1300. They also did not pay for my rental. Buying the policy was very easy and renewing even easier as everything was done through text message all in 30 minutes. However, during the past 7 weeks, I would call them daily, send emails, send emails to their managers, however, I would get no response. You can never go past their first level phone support, as they are not allowed to pass the line to 2nd level. Auto adjustor would also not respond to emails, remember you are not allowed to talk to him, only the first line call support can. Stay away from Concord. They are not a good company to do business with.

As I write this it is 4/17. I began the claims process on 2/20. I have emailed multiple times, I have called multiple times through 3/19, when I made a final email plea for some response on the claim. When I call, I'm told an adjuster will call me back "today". No one has called. No one has emailed. I am out the money I paid for a protection plan that will not even respond to me. IF they denied the claim, saying the repair wasn't covered, although the part is listed on the contract, I would be upset but might understand if there was a reason. But, they are refusing to even discuss the necessary repair, which was safety related and had to be done eventually without them. So they are guaranteed to reject it now. Buyer beware! I was fooled by the positive reviews. I am so disappointed. I wasted $2,300 on false promises because of smooth talking con men. Don't make my mistake.

Worst service ever, I can’t even get anyone to call me for months. I don’t even use the warranty anymore. I have 2 cars under warranty and when I attempt to make a claim nobody answers the phone. When I try to call I can’t get anyone to help me ever and it makes this a waste of money.

Happy with the customer service and prices. They were fair and quick. Paid out on the repairs I needed. Would recommend to others that need a warranty company. Very happy with everything from them for my repair.

I have Concord Auto Protect Premier Coverage. On Nov. 20, 2023 I had a covered repair. They paid for the part but did not reimburse me $160 for the labor, which both the parts and labor were covered under the policy. I’ve called and emailed and had Business Consumer Alliance company try to contact them and got no response. I’m stuck with a $1500 warranty that doesn’t pay for auto repairs. Here is the last of several emails: "Alex, Are you ever going to reimburse me for $160 or do I have to take legal action. If you don’t want to pay me then refund my prorated difference and I’ll take my business somewhere else! Pete **"