Preferred Auto Illinois Road

Absolutely the worst car buying experience I have ever had! The first sold me a Camry that had a defective odometer/digital mph screen. Then the inside temp could only be set in Celsius as we came to find had! The first sold me a Camry that had a defective odometer/digital mph screen. Then the inside temp could only be set in Celsius as we came to find out it was a Canadian spec vehicle and it cld NOT BE FIXED! Then they told me they were doing me a favor by taking it back and getting me an operable Camry. The deal was it was to have the same options or better. Well the replacement did not and the absolutely wld bot do a xxxx thing about it. Then come to find out, the lies in their listing and said the Camry Hybrid gets 51/53 MPG. After only being able to get 41/44, I looked at the Toyota website and 44/47 is the actual rating. NEVER EVER EVER BUY A CAR FROM PREFERRED AUTO! THEY CERTAINLY LIVE UP TO THE USED CAR SALESMEN WORLD WIDE PERCEPTION! LIARS! More

Amazing hassle-free experience! This is our second purchase from Preferred Auto. Their salespeople make you feel like family. They are honest and ethical in the way they do business. This is our second purchase from Preferred Auto. Their salespeople make you feel like family. They are honest and ethical in the way they do business. From beginning to end, it was an easy, hassle-free experience. Thanks to Matt, Jared, and Mike for their great customer service! More

Amazing car experience This was by far the best car buying experience I have ever had. Sam Miller is an amazing car salesman. Brian Getty’s is great in financing and loan ap This was by far the best car buying experience I have ever had. Sam Miller is an amazing car salesman. Brian Getty’s is great in financing and loan approval. I have bought a new car before but buying used was the better experience and better vehicle. I know now what I wished I had know years ago. You don’t need to buy new to get a great car. You just need to see Sam and Brian at Preferred Automotive Group. More

Awesome!!! 9th vehicle from here. Best price and service period. Highly recommend staff is honest friendly and best of all I did not spend the whole day there. 9th vehicle from here. Best price and service period. Highly recommend staff is honest friendly and best of all I did not spend the whole day there. More

Have not paid off trade been over a month. Traded in a vehicle been over a month ago and it is still not paid for. Then I go into resolve the problem and they were in no rush to fix the problem Traded in a vehicle been over a month ago and it is still not paid for. Then I go into resolve the problem and they were in no rush to fix the problem. I've now made another payment on vehicle that I should not have with me also losing money in interest daily. It has effected my credit score showing debt I do not posses. I would highly recommend not doing business with them so glad I didn't get my loan through them. More

Taken Advantage of I spoke with Jay, until he found out I was unhappy and Rob the GM from Illinois Road. Bought my Jeep 4 weeks ago. It has been in their shop for the la I spoke with Jay, until he found out I was unhappy and Rob the GM from Illinois Road. Bought my Jeep 4 weeks ago. It has been in their shop for the last 2 weeks. Transmission went out, drive shaft, and bearings. Worst Customer Service I have ever experienced. More

Poor everything! This place is terrible! Poor customer service, no follow up. Chad (salesman) is nice to your face, but as soon as you walk out with keys in hand, you This place is terrible! Poor customer service, no follow up. Chad (salesman) is nice to your face, but as soon as you walk out with keys in hand, you never hear from him again. Travis (sales manager), could care less about taking care of a customer no matter how small the detail is!!!! The car we traded was better than the one we bought!!!! DO NOT GO THERE!!!!! More