Succulents are relatively low-maintenance. Ensure they get plenty of sunlight and allow the soil to dry out between watering. Detailed care instructions are included with your order.

Absolutely! We offer gift wrapping and can include a personalized note for any occasion, including Christmas. Just let us know your preferences during checkout.

While we can't guarantee specific varieties or colors due to the natural variations in succulents, you can mention your preferences in the order notes, and we'll do our best to accommodate.

TLGSStore is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

If your succulent arrives dead or significantly damaged, please contact us within 24 hours or as soon as you receive the order. We may request clear photos of the damaged plant and packaging to assess the situation. Depending on the circumstances, we will offer a replacement, a refund, or a suitable solution to address the issue.

In the rare event that your package gets lost or experiences significant delays during transit, please follow these steps:

1. Check the tracking information provided with your order.

2. If there's no clarity in the tracking information or if your package hasn't arrived within a reasonable time frame, contact us.

3. We will initiate an inquiry with the shipping carrier to locate your package and work with you to find a suitable resolution.

Yes, we do offer wholesale and bulk ordering for certain succulent varieties. Please reach out to us directly to discuss your specific needs.

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

Due to the nature of our items we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

Due to the high volume of orders that we create and ship every day we are unable to send photos before shipment. We do have a photo proof package listing for purchase if you are interested. We also sometimes share sneak peeks of customer items on our Instagram @succulentmommy.