Orders are processed Monday through Friday and taken to the post office unless it's a holiday. Once your package is dropped off at the USPS, I have no control over where it goes or how long it takes to get to you.

Any temperatures below 40 degrees compromises the wellness of the plant. We recommend adding a heat pack for all plant orders during the colder months as well as the faster/priority shipping options to better ensure the safety of your plant/s upon delivery. You can find a link to the heat pack in the description of each plant.

We ship to the address you provide to Etsy because we use Etsy shipping labels. You will receive a shipping notification via email once your shipping label has been printed. The email will include a tracking number that you can use to track your package. We can not be held responsible for orders that go to the wrong address. The address pre-populates during processing and we do not see or have access to any old addresses on your account. If your order gets sent to the wrong address due to customer input error, we can not be held responsible for replacements or refunds.

PLEASE understand that once your package is marked “Accepted” by the USPS, we no longer have any control over it. Please don't blame us for any poor service the USPS may provide.

Sometimes packages just get "stuck" in transit and show no movement for days or even a week or more. Subscribing to text updates on your tracking number will kind of kick them into gear sometimes. You can do so by following the instructions below:

Send a text to 28777 (2USPS) with your tracking number as the content of the message. The text reply from USPS will be the latest tracking information for the item. Send a text to 28777 (2USPS) with your tracking number and a keyword.

USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait at least 4 business days, as the package could have been marked as delivered by mistake, and will arrive soon.

You can contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.

Please see the description of each item for instructions and advice on how to care for your new family member.

Shipping is extremely stressful on plants. 90% of the time, it will show some stress signs such as losing a limb or wilted leaves. Always unpack your orders asap and give it a drink of water and some light and it will perk right up. An acclimation period is necessary when moving into a new environment.

If your plant arrives damaged beyond redemption, please reach out to me directly within 24 hours of your order being delivered with pictures and we will work out a solution.

Sending a plant back is absolutely not an option as by the time it gets back to me, it will beyond help.