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faq
The Ins And Outs of How We Do Business
Billing & Pricing
Payment Methods
Our accepted payment methods are check, cash, credit/debit card (with a small processing fee), Venmo and Zelle. If you pay with cash or check, we ask you to please leave it ready on the kitchen counter before we come in. If you pay via Venmo or Zelle, we kindly ask you to make your payment before the end of the cleaning. For credit card payments, please provide us with the card information so we can save it to your file and charge each cleaning.
Cancellation Policy
Clients may cancel or reschedule their appointments at least one business day before their appointment date. We kindly ask you to give us at least two days of notice. Please note that if service is canceled with less than one business day of notice, OR we are unable to access the home upon arrival, OR we are turned away at the door, a cancellation/lockout fee of $100 will be charged.
Satisfaction Guarantee
Our company is committed to delivering top-tier cleaning services to ensure your complete satisfaction with your home. If, for any reason, we overlook any aspect of the cleaning or if any part of our service doesn't meet your expectations, we will send our team back to fix it at no additional charge.