Sky Van Line

My experience with this moving company has been nothing but awful. The moving company you do research on does not move you, a broker assigns a company you know nothing about (i.e. Sky Van Lines). They overcharge, don't perform services they were contracted to due, on pack-up day they increased the cost of the move by by thousands of dollars, they do not fill out the inventory sheet accurately and completely (leaving items off intentionally). At destination location, the driver attempted to exploit additional money, and stated if I didn't pay, "my goods would be damaged". Sure enough everything was damaged. A fight occurred with the driver and his assistant with exposed box cutters where law enforcement had to be called. 2 Large Screen Televisions missing, 2 Les Paul Electric Guitars missing, and many other things missing or damaged. Customer service is unhelpful and unreasonable in settling their unprofessional employees misdeeds and actions. Complaints have been filed with U.S. Department of Transportation, Department of Defense, U.S. Department of Commerce, California Office of the Attorney General, Florida Office of the Attorney General, All Florida Congressional Representatives. It would have been a better outcome if I burned everything and started from scratch. It is my opinion after reading these reviews, if you decide to go with Sky Van Lines you already know what to expect. For those who have experienced Sky Van Lines service (Especially if the final destination was to Florida), contact the Office of the Attorney General and U.S. Congressional Representatives they have open complaints against the company and are looking for additional victims to take action against them.

Move size: 3 Bedroom Home Service cost: $19000

This company is okay but if you are moving cross state I wouldn't recommend them. I also wouldn't recommend them with antiques, we had an old, hand carved rocking horse and it was beaten up. Missing ears and a broken leg.

It also took them over a month to get, was to be shipped on 10/3/2019 arrived 11/16\2019.

They also gave us two boxes that turned out not to be ours..

But like I said moving guys where nice, dispatch was a hit or miss. Sometimes they helped with the status of the delivery and getting it going. Others they seemed to ignore or hanged up on us or didn't give us up to date information.

Overall, not really satiated but I give them points to wave the drop off fee.

Move size: 2 Bedroom Home Service cost: $6805

Last week Sky Van Line moved my household goods from Washington State to Nevada. Upon delivery my washer, dresser, and night stand were all severely damaged. I had paid extra for the washer to be shipped in a crate and it was still damaged. Sky Van Lines has been unwilling to work with me in a good faith effort to recompense me for the damaged items. They do not answer their phones or return calls. Communications via email are unproductive and they have ceased responding to my emails. If you are looking for a moving company do not use Sky Van Lines.

Move size: 3 Bedroom Home Service cost: $15600

I recently hired Sky Van Line to relocate my household to Los Angeles a quote that I received over the phone was based off of the items that I had. My sales representative Kaila helped me and answered all my questions she's wonderful to work with on the day of the pick up the crew did an excellent job of packing my house and loading it onto their truck. Delivery took 4 days from Texas and when my goods arrived everything was intact. Lucy from customer service called me after delivery to make sure that everything was delivered and in good condition. I was very pleased with this team and very happy to know that they take care of their customers.

Move size: 3 Bedroom Home Service cost: $3500

DO NOT TRUST THESE PEOPLE!!! Sky Van Line, a carrier (US DOT #1135941), was contracted by the broker Vanity Van Line (US DOT #3316144) to pick up my belongings on July 21st from my then residence in Glendale (CA) and move them to my new residence in Baltimore (MD). My delivery window opened on the first available date of delivery of August 9th, and is about to close this coming Thursday on September 9th. I and Josh Joseph of Vanity Van Lines have been trying to get confirmation of the delivery date since the delivery window opened on August 9th. The broker & I are working together to resolve this problematic situation, as Sky Van Line is not only putting me through a horrible move but they are causing legit harm to Josh’s business. Part of the problem is that a guy named Eli was in charge at the start of this process, and now Josh has been told a guy named Jacob is in charge. Either way, I have been repeatedly hung up on and dismissed by their customer service reps as unimportant. Thus far, Sky Van Line has subjected me to over-charging and deceptive moving practices…and as of this Thursday I expect my case to turn into a breach of contract/load hostage situation.

Move size: 1 Bedroom Home Service cost: $5875

I couldn't have had a worse experience with this moving company. The movers showed up looking like they were hired off of the street. They packed up my items and were off. 8 days later they showed up at my new place. The driver had hired some random people to help with the move and only one showed up, leaving them very understaffed. As they began to move my furniture inside I noticed that everything that wasn't in a box was broken. My couch, TV, TV console, chairs, bikes, piano and lamp were all destroyed. It was so bad that the driver called the owner of the company and told him he had never seen anything this bad. I filled out the appropriate paperwork for the insurance and after 4 months of phone calls and emails, I was told they would reimburse me $149 for the $5,000 worth of damage they caused. Ive spent the last month emailing the company and trying to get them to pay for the damages they caused. They have taken at least a week to respond to every email. Today I was told that they would offer me $649 and that was their final offer. Please do yourself a favor and find another Moving company. They are not reliable and do not take any ownership for the damages they cause. You are better off throwing your stuff away and buying new stuff at your new location. It will save you the headache and frustration from dealing with such a horrible company.

Move size: 1 Bedroom Home Service cost: $4300