Shiji ReviewPro Guest Experience Platform

RATING:

3.5

(4)
Overview

About Shiji ReviewPro Guest Experience Platform

Shiji ReviewPro is the leading guest experience management software helping hospitality become more profitable by gathering and understanding guest feedback data. The Shiji ReviewPro platform includes Hotel Reputation, Guest Surveys, Case Management and Guest Communications. With a decade of experience and investment in innovation, we continue to be the benchmark of the industry. Together, we reimagine the digital guest experience. Our powerful Guest Experience Platform allows you to aggregate, view and, manage all your guest feedback and competitors’ data in one central dashboard so you can make data driven decisions at your property and drive revenue.​ Collect fresh information at key touchpoints across the guest journey whether that is in the form of a review, sur...

Shiji ReviewPro Guest Experience Platform Pricing

Contact Shiji Information Technology Spain directly for pricing details.

Free trial: 

Not Available

Free version: 

Not Available

ReviewPro hotel survey
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Shiji ReviewPro Guest Experience Platform Reviews

Overall Rating

3.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

4

Value for money

3.5

Functionality

4

Most Helpful Reviews for Shiji ReviewPro Guest Experience Platform

4 Reviews

Larissa

Market Research, 1 employee

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Increase your business with ReviewPro!

I have helped my husband with his cleaning business using ReviewPro. Your online reputation is VITAL and it is so important to have as many positive reviews as possible because it brings you so much more business. ReviewPro has helped us to accomplish this and is so easy to use!

PROS

I love how easy it is to send your clients requests for reviews.. and with the link right there so it is easy for them to review you! I especially love the text message feature.

CONS

I have no complaints about ReviewPro! I think it is so important to build up your online presence with as many positive reviews as you can so this software is wonderful!

Aaron

Hospitality, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

ReviewPro - An Extensive Suite of Tools for Customer Feedback Surveys and Correspondence

PROS

The most helpful feature of ReviewPro was the ability to reply to guest surveys and comments online using preset templates, this saved our staff a tremendous amount of time in the busy season when surveys were piling up and we found it very convenient to use. The ReviewPro smartphone app was also very useful when working out of the office and tied very nicely to the web browser version. Again, this saved the staff time and allowed us to respond to our guests even when out and about.

CONS

Our company was looking a more affordable provider for guest survey solutions; so we did transition to SurveyMonkey. However, ReviewPro does offer a lot of quality services for their price.

Anonymous

2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed October 2018

Don’t use it if you are a small hotel

PROS

Nothing. Probably it is good for a big hotels

CONS

Very expensive, poor service. I had to pay for two years for something that it wasn’t usefull for my business

Anonymous

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2018

Great product to support your reputation

PROS

It is a great platform that allows better and clear understanding of what impacts are happening on our hotel and how we can manage these effectively to grow our business. The system provides some good and powerful analytics which allow for better decisions to be made.

CONS

None! all is good. Ever since using the platform it has been easy for us to manage our reviews and it is very clear as to where our opportunities are.