370 total
Easy process to make a claim and was helped quick. Not a large repair but staff was still helpful through the entire thing. Worth every dollar and the plan has paid for its self over the years.
Date of experience: April 26, 2024
Horrible. Horrible. Horrible. I have been a client of Concord Auto Protect for the past three years and thankfully, never had to use them until last month and my car had to stay in the auto workshop for 7 weeks. I was without car for 7 weeks because they couldn't approve $1300. They also did not pay for my rental. Buying the policy was very easy and renewing even easier as everything was done through text message all in 30 minutes. However, during the past 7 weeks, I would call them daily, send emails, send emails to their managers, however, I would get no response. You can never go past their first level phone support, as they are not allowed to pass the line to 2nd level. Auto adjustor would also not respond to emails, remember you are not allowed to talk to him, onle the first line call support can. Stay away from Concord. They are not a good company to do business with.
Date of experience: April 12, 2024
These people are the worst! If you are able to get through, they hang up before saying hello. They sound like they are all on lewds. They say claims take 24/48hrs. and I never get a call back or info before waiting at least a week. 9 out of 10 times they deny a claim. DO NOT USE THEM! Total scammers.
Date of experience: April 19, 2024
I had a contract with Concord. I sold the car that the contract covered and then I requested a refund. This was on Jan 9th 2024, I have not received anything and these people will not return calls and when you do get someone live , they will blatantly lie to you.
Today is April 2nd 2024 and I still have not received my refund. I have called and emailed the supposed owner Michael Solomon and he lies to you with empty promises and deflection.
Do yourself a favor and do not do business with these liars and crooks.
Date of experience: January 09, 2024
They SUCK! If I could give less than 1 star I would! They are absolutely horrible! DON'T buy their product! They make you wait 24 - 48 hours to even let you know if they will cover your repair, then they send a crap part. They argue everything... With an attitude! Likely that's because the people on the phone are constantly arguing with customers and shops.. What a mistake! They are a scam!
Date of experience: April 08, 2024
I just made my first claim and I have yet to get the correct claim number, nor will anyone help me do so. It's undeniable that they are unwilling to look at the claim based on other information such as name and VIN; which one would think would be a more reliable method. That said, no one speaks english as a first language on the claims side and they have hung up on me several times and continually put me on hold. I do not recommend at all.
Date of experience: March 18, 2024
*****ATTENTION ALL SERVICE CENTERS*******
Do not work with this company. All of their employees are stonewalling and withholding the payments that they have approved. Our dealership completed repairs on 3/20 and we attempted to to get payment only to find out that they did not intend to pay us until today 3/29. I requested to speak with the a Manager by the Name of Mr. Soloman who has yet to call me back I requested a conversation on 3/22. We waited until 3/29 and low and behold I was told we have to wait until next month to get paid $573. The first person I talked to said it was a power outage, the second person I talked to said that the entire payment department was shut down. Who is the liar today? I would love to know. I really feel like this organization lack the appropriate assets to make the payments that they approve. AVOID AT ALL COST.
Date of experience: March 29, 2024
They bribed me too take down my review and failed too fix my car as promised.
My first repair was a six hour labor job, rack and pinoin. It wasn't finished for five weeks due to Concord. Second repair, alternator. Took two weeks without my car.. Third repair, the alternator they sent failed. It sitting in the dealership for the past eight plus weeks, and they still won't let the dealer fix it. The part hasn't arrived yet, 8 weeks so far. I'm still waiting for parts from Concord. They seem to always buy the cheapest parts available. Buy the way, I told them what the problem was. As I was an ASE Certified Master Auto Technician, they had me pay the dealer to diagnose it anyway. They didn't believe me. They don't care about their customer's needs. Every time I call, they put me back on hold and hang up on me. It's not worth buying insurance from this company.
Date of experience: March 26, 2024
If i could give 0 stars I would. I purchased my "premium" plan in November 2021 for $2073.00 on a 2017 MKX. Last December my local Ford/Lincoln Dealer found a needed repair and attempted to call them for almost 2 weeks, continually being told they would get a return call. Finally they did speak with a representative who denied the claim, without an explanation as to why it was denied. Now this dealer has decided they will no longer work with this company. Therefore, I attempted to contact them to say i wanted to cancel my policy as the dealer I take my car to would not honor my warranty. After several phone calls, I spoke to someone who said they would give me just $1000 back, and I should receive this in 30 days. It is now 3 months later and no refund. I again have been attempting to contact them by phone and several emails, and still not response. PLEASE AVOID THIS COMPANY AT ALL COSTS.
Date of experience: March 25, 2024
I paid the premium of 2400 dollar and after 3 years when I went to fix the car they were giving me run around for 3 month. The customer service are very rude, they gave a run around too dealer too. I have all the proof and after 3 month they said they gonna pay the dealer in installment.
Date of experience: March 19, 2024
My first policy with Concord Auto Protect on my 2013 Subaru Forester was in March 2021. My one claim was handled with no problems. I had no hesitation in renewing my policy again. The representatives that I dealt with were very professional and not overbearing or pushy. The new policy gives me the peace of mind that I was looking for.
Date of experience: March 01, 2024
Like countless other victims, I was bamboozled by sweet talking salesman Gene Harris. He will make unrealistic promises and concessions, which in hindsight were too good to be true. I was hoping otherwise, but my experience turned out to be exactly like what many other reviewers described happened to them. The very next day after having my credit card charged for over two-thousand dollars, I was shocked to find so many reviews (trust pilot, yelp, google, BBB) detailing horrible experiences with Concord. I contacted them right away to cancel and request a full refund. This was the next day, well within their "30-day" money back guarantee clearly stated on their website. That was one of the reasons why I reluctantly agreed to hand over my credit card info. Gene even said during his call with me, "just lock this great deal in now and if you change your mind or find a better deal, just cancel within 30 days for a full refund, no questions asked." That day, they actually responded that my policy had been cancelled and to expect a refund within 7-10 days. This was stated by Gene Harris, and also verified by manager Steven Turner. It's been well over 2 weeks now and no attempt at a refund has been made. I have repeatedly tried to contact them and they either don't answer, put me on hold, transfer me several times, or hang up on me! They even tried to tell me that they have no record of my policy # or transaction with them! I have started a claim with my bank and filed complaints with the FTC, BBB, Pennsylvania Attorney General, and Philadelphia consumer protection. I have also filed a police report. There are reports going back years of these people defrauding victims. I cannot believe they are still allowed to continue to operate!
Date of experience: March 12, 2024
SCAM! STAY TF AWAY FROM THEM. It has been almost 4 months and they can’t pay a small amount.
They’re liars and they say bullsh**t every time I call them
Date of experience: April 09, 2024
Great company with unbeatable prices! Signed up my 2019 BMW X3 for the Concord Premium coverage plan which is the top plan that they offer and only payed $2,100.00 for 5 years of coverage, and am looking forward to using the service when my car will need a repair.
Date of experience: February 13, 2024
Company is a total rip off. Take your money and run. They are all sitting somewhere laughing at all of us who thought it was a legit company.
Date of experience: January 03, 2024
This is a total scam. All reviews are scams. I bought 2 warranties in Nov and Dec 2022. Paid top $ for the best and most expensive option. The sales guy was all sweet-talk. Yet, trying to contact him or anyone esle via email to him and also by phone to file a claim for the past 2 weeks were complete time-waste. On phone, first time was told that only the sales guy could take claim details but he was not in office. Left name/number of me as well as service advisor. No one called or even replied to my email. Called several times at different hours but always call center replied and always same story- leave name and number for some one to call back. Today, was told that ownership changed but no explanation of how that would mean no service claim processing or anyone answering from the business during regular office hours. No rental car authorization and no service authorization. At this point, spending own money to repair and getting rental car. Sending attorney letter- suing is the only way this scammer company will learn a lesson. Anyone wants to join a class action suit, will be happy to collaborate.
Date of experience: January 22, 2024
I will not repeat all other reviews about delays, speaking with the answering service, generally poor service as those reviews are accurate. KNOW THIS BEFORE YOU BUY:
1) Concord does not use OEM parts. specific language in my most recent claim states "In addition, we reserve the right to approve OEM, AFTERMARKET, NEW, REMANUFACTURED or RECYCLED parts. With that said, I have sourced AFTERMARKET part for this claim..."
2) Concord sources and ships the parts causing futher frustration and delays. Specific language from my claim, "these parts will be shipped expedited directly to you .... Please confirm approval, provide a shipping address, and contact information so I can order the parts right away." Keep in mind, I received this communication on DAY 7 of my claim.
Bottom line for my $848 claim. Concord will ship an aftermarket part and pay $203.50 of labor.
Vehicle is a 2019 model, purchased new. Yes, a real cusomer. J Bentley
Date of experience: February 02, 2024
I used concord on the belief that they would use oem parts in my BMW. No they only use generic parts. Also I have called 5 times to get my refund since I canceled my policy. Each time they said that they was going to PayPal me. This company should be a shame for just flat out lying to individuals. Aa a military member integrity is super important. I will definitely make sure my military community knows to stay away from this company. They should be banned. So sad to see companies scam hard working individuals.
Date of experience: March 02, 2023
Canceled contract with them and have been waiting for two weeks for my refund , every time i call its the same story apologizing for it taking this long and if the refund isnt refunded backed in my account today it will be there tomorrow. This is the second Week and dont think you can talk with a supervisor because thats not happening. Just want whats owed back to me !!!!!!!
Date of experience: June 15, 2023
This is better called scam warranty! I and highly reputable auto shop have been trying to get them to pay for failed parts that are clearly listed on the policy and they not only refuse to cover any of them (making stupid excuses) but they refuse to have the adjuster pick up the phone to call the shop... The adjuster says "sorry I don't have a landline to make outbound calls). They supposedly supervisor also refuse to make any calls or get on the phone. I have bought and paid for "premium" coverage for over $2590 and they've haven't paid any cover repairs at all. Now I'm going to have to sue them and report them to BBB and consumer affairs. Don't do business with the thieves!
Date of experience: October 19, 2023
