Hey guys this seems all fake and scams
Hey guys this seems all fake and scams. They took all my information, like bank account no statement for 6 months tax id name email id addresses everything that they need n they were keep telling underwriting the check is underwriting please we need this and that, finally the presentative said I hope that’s last request for asking u this and that ok, next day I text on that ph no on which I used to contact or they used to contact I found myself blocked…
It’s all fake do not trust them even not only them do not trust anyone online or random ph call.
Now I don’t know what they gonna do with my information getting loan for themselves or selling my info.
Anyway I blocked my credit file so no one can open a new account until I allow them. Don’t trust it’s fake fake fake first union lander is fake and scam and shame on our agencies that they know about it and not taking any action about them r they apart of them or what???
Date of experience: April 04, 2024
Reply from First Union Lending
Dear Syed Hussain,
We're genuinely sorry to hear about your experience and the frustration it has caused.
At First Union Lending, transparency, security, and trust form the cornerstone of our operations. We take your concerns seriously and want to assure you that safeguarding client information is paramount to us.
We understand the apprehension that comes with sharing personal and business information online. Please know, our requests for documentation, such as bank statements and tax IDs, are standard practice in the financial industry, aimed at conducting due diligence and ensuring compliance with regulatory requirements.
This process is crucial not only for our protection but for the clients we serve, ensuring that we can provide tailored financial solutions responsibly.
We do provide clear instruction on how such financial information should be presented in order to best help serve you. As your documents in particular were disorganized, missing pages and a bit incoherent, we did pause your application. However, our team did try to reach out to you on many occasions to correct the documentation at which point you became belligerent and instructed us to work with what we had or not. Unfortunately, it was a not, as we do have procedures in place to best handle the process.
Regarding your experience with communication, it's troubling to hear that you felt blocked or ignored, as this is far from the standard of service we strive to provide. We'd like to investigate this further to understand what went wrong and ensure it doesn't happen again. Our goal is to offer support and guidance through the loan process.
Your action to secure your credit file is understandable and a measure we encourage for anyone concerned about their personal information's security. We assure you, First Union does not engage in the sale or misuse of client information. Our reputation, backed by years of service, is easily verifiable and a reputation of being a trusted partner to small businesses.
We are here to address any further concerns you may have and to provide clarity on any part of the process that may have seemed opaque. Our team is available for a detailed discussion at your convenience, to rectify any misunderstandings and, if possible, to revisit your application with a fresh perspective.
Best regards,
First Union Lending
