Fone World Reviews

Went to Dudley, Merry Hill branch with my A71 phone not connecting to network: Naz was confident it could be repaired and charged me £65. The first suggested fix by date came and went, so did the second. After 4 weeks I collected my unrepaired phone. Naz offered me a refund and put my card through the reader. Surprise surprise no refund was ever received. Poor communication, no receipts/paperwork, took my money and I've no evidence anything was ever done to try and repair my phone. I just feel I was completely ripped off.

Date of experience: February 19, 2024

Purchased I phone and an I pad from Fone World Merry Hill we had excellent service from Raj and Has both were really helpful. Prices were very competitive and I would definitely purchase from them again.

Date of experience: January 21, 2024

My iPhone battery died Went to Foneworld in Witney Fantastic service Did exactly what I asked and quickly Polite and good value service would recommend

I noticed in dealing with customer in front of me they were told how to do what they needed Not talked down to and not sold something they didn’t in the end need

Date of experience: January 12, 2024

I had to take my 2 sons phones in to get a new screen on different days and the service and quality of the repairs were both excellent.
No need to look elsewhere for future repairs :)

Date of experience: December 16, 2023

Bath Store - Avoid at all cost! the level of incompetence, excuses and poor customer service. I would literally take my phone anywhere else other than this branch. Awful!

Date of experience: February 13, 2024

I went into Fone World George Street, Hove, Sussex today 30/3/23 and saw two young men one by the name of Tejas. My Apple mobile phone fell into the gutter in London.There had been torrential rain and it was soaked - no reception! I took it into the store and was surprised to hear something could be done. Very efficient,very polite and competitively priced. Very good
experience. Thanks Tejas Linda van Buiten aged 81

Date of experience: March 30, 2023

Terribly overpriced. Charged £29.99 for an iphone 15 pro cover. Shabby packaging, someone had obviously removed the item from the box and replaced it any old how. Wanted to charge almost the same price for a screen protector! Checked prices elsewhere. Curry's charge £12.99 for the same item. Requested refund. Won't be stepping foot inside there again.

Date of experience: December 29, 2023

Just had a new screen fitted at fone world Bluewater. Excellent service, quick repair and reasonable price. Could not ask for more: well done.

Date of experience: February 11, 2024

Fantastic service at Fone World Cambridge - the kind you thought didn’t exist anymore. These guys really take pride in getting it right and making sure the customer is happy. Tried 3 screens for my iPad Air before found one that is compatible, put on screen protector, and even added a cover free of charge due to the delay. Tremendous. Go here and you won’t regret it.

Date of experience: January 11, 2022

Absolutely amazing! got a new phone case today and it’s perfect+a screen protector with no air bubbles and no peelings 10/10 the phone case is the perfect colour and so smooth

Date of experience: December 29, 2023

Many thanks to Aman Farhan for his help today in the camberly store, me and my partner are not very good at anything like this , .. brought a USB stick to download thousands of precious photos to make storage space on my phone , his patient polite kind help was truly appreciated , would recommend him and the store to anyone . Thank you 😁

Date of experience: May 24, 2022

I called into your Bath store today and met your excellent team - very friendly, efficient and knowledgeable. They replaced a battery in my phone at a very reasonable charge and within 30 minutes.
Despite their team narrowly loosing to Australia in the T20 semi final they remained cheerful and are clearly students of the game of cricket.
I would highly recommend their service.

Date of experience: November 12, 2021

Excellent experience. I’ve just bought a reconditioned iPhone in Fone World, Kingston. This fresh new shop offers repairs and accessories. The manager, Mohammed, could not have been more helpful, explaining the different options, and suggesting a case and screen cover. He even put my SIM card into it, meaning that I left the shop ready to roll. Thank you for your very helpful and very useful service.

Date of experience: September 18, 2020

I took my daughters iPad to have a crashed screen change, and they did it quickly and back before she started school the wee after. Sadly that came loose and become a nuisance but my daughter kept it in her case until school ended… long story short I took it again explained what happend and they were super kind to replace the screen again at no extra charge. BIG thank you and TWO thumbs up. Sorry to hear about sad story, they were super kind and helpful to us.

Date of experience: August 26, 2021

My partner took her phone in to be repaired 5 weeks ago. (Merry Hill Dudley) The poor excuses about it being delayed and that it’s been sent off for repair is shocking. The phone still not fixed so requested a refund, and guess what another excuse the manager isn’t in until Thursday another two days ( nearly 6 weeks ) and only he can authorise.
Stay away is my advice !!

Date of experience: November 08, 2022

The guy who dealt with my enquire with regards to my iPhone gave me a very good price to fix it, he had the phone ready for me when I came back after the 2 hours, would highly recommend

Date of experience: November 10, 2023

Visited the store in Brighton (opposite TKmaxx). My grandad and I were served by Ahmed. Ahmed has been such a professional, provided an honest opinion on the state of the phone's software, cleaned up the space on the phone, while being kind offering the grandad a seat as it took circa 30min to get the phone up and running. Thank you very much Ahmed!

Date of experience: February 25, 2023

We would just like to thank Fone World for providing us with fantastic customer service and support with our office phones! Can't recommend them highly enough and if anyone needs any business telecoms I suggest you call Fone World.

Date of experience: April 11, 2019

Really great service, super speedy. My daughters XR screen broke and they replaced in half an hour same day. Also got a protector reduced thrown in. The manager even answered his mobile in the evening when I had rung intending to leave a message.

Date of experience: December 14, 2021

All the excellent reviews say it all. The 3 guys in Fone World Bath are so patient, helpful and keep to their word. My phone became locked and had to be remotely sorted by Google. They phoned me to update me twice exactly when they said they would and nothing was too much trouble. They even printed my Spanish locator form for me as I had had problems accessing the website.
They were equally helpful to everyone who came into the shop while I was there. A very big THANK YOU.

Date of experience: March 02, 2022