4.0
2,267 total
They delivered a small package in 1 day from Sweden to Greece for a very good price (lowest I could find anywhere online), exactly as per the conditions of the contract. Very pleased with the service. I will use them in the future.
Date of experience: March 01, 2024
The initial booking is easy. However there are definitely areas in booking that needs help. For private persons 1. Customs form redesigned when sending personally owned goods to reflect personal goods ! Also clarifying even though you own your clothes and toiletries you need to give them a value or ups will hold package or return it making you pay again if returned. Strange rules to send your overflow home or to lighten your load. Form should be clear to reflect not commercial shipment but personal package! Also you should if problem occurs be able to upload new documents without having to wait for office to reopen delete first one so you can upload new. I appreciated getting tech help but would like things simplified so it’s not necessary!
Date of experience: July 31, 2023
We made last minute decision to send our boxes from Sweden to Switzerland. The packets were picked timely by ups and were delivered on the third day at our doorstop. Highly recommended!!
Date of experience: August 10, 2023
A great price comparison website, I love it. It helped me.
Date of experience: February 20, 2024
Pick up times and delivery times are on target
Fast service once the order is booked
lowest price
Booking webpage is however confusing after initial information is entered. I don’t find a web page for a phone and therefore can only half the page be seen on the screen and you need to move around on the page
Date of experience: December 20, 2022
My package reached the destination in good time and condition, but the tracking system on their website didn't work. Customer service was however friendly and guided me to UPS's webpage.
Date of experience: October 19, 2023
Date of experience: March 24, 2024
Reply from Paket.se
Hej
Tak for den flotte anmeldelse, vi er glade for, du tog dig til til at dele din oplevelse med os.
Hav en rigtig god dag
Mange hilsner
Paket.se
Is was really fast and no damages to my packages. Only problem I have is that you can't change your weight anywhere in case you have to add something last minute. I wouldn't mind if it would have been more expensive, but it would have been nice.
Date of experience: May 29, 2023
Amazing, really glad I discovered this site, really good price
Date of experience: February 20, 2024
Paket.se was prompt and efficient and did everything they said they would do. My package arrived two days later, and I appreciate that. They even came and picked my package up at my home and I liked that, too.
Thank you Paket.se!
Tom C., Sweden
Date of experience: December 19, 2022
Smooth service, it's much easier to order a shipment from packet.se than from the official carrier website.
Date of experience: July 10, 2023
Good service, thank you!!!
Process was very clear and easy to use. My parcel was delivered on time and intact. Postage price was fair.
Very happy with Paket.se
Date of experience: October 11, 2023
Package was collected from the doorstep on the right day, and was delivered without a problem.
Date of experience: September 29, 2023
Took forever to fill in the form/set up account! Not very clear.
Went to delivery point on Friday 17th November, they could not print anything so had to find a printer myself. Packet could not be sent that day as a result. Had to wait for Monday 20th November.
Not very impressed with the (lack of) service!
Packet not delivered yet (or traceability page not updated since Friday 24th November.)
Rang UPS customer services on Friday 24th November. She suggested that the recipient of the packet should ring them directly. When I told her that the recipient (in France) would struggle understanding her English and have a conversation with her, she hung up on me!
Appalling!
Date of experience: November 17, 2023
Excellent Customer Care everytime I used the service. Thank you!
Date of experience: June 11, 2023
Reliable, cost effective service.
It is always a gamble when using a intermediair service. But after using a couple times I can only say: well recommended
Date of experience: November 10, 2022
could not have been any smoother - door-to-door, tracking function, reasonable priced, quick, reliable, professional. 10 out of 10!
Date of experience: March 12, 2023
I am completely unsatisfied since paket did not help me deliver my parcel on date and I wasted whole day speaking myself with UPS and fixing my issue, I demand a full refund for my issue.
Reach out to me on my number if someone can help me here. My paket Order 238828
Date of experience: June 15, 2023
Reply from Paket.se
Hi Vishakh,
Your package was picked up in accordance with the booked time and delivered within one working day, i.e. the next day. The service has been properly performed by Ups.
Best regards,
Paket.se
Slow communication. Still don’t know where my bags are. I have contacted UPS directly.
Initially it was delayed due to missing customs information. I then called UPS and they said all is fine with my package. Spent the last week getting redirected to different people. It is now 14th June and we have received half of our shipment. I don’t know where the other half is.
Date of experience: May 24, 2023
Reply from Paket.se
Hi Amelia
Your shipment was delayed due to missing clearance information. The necessary information has now been obtained and your package was delivered on 13th June. If there is anything else we can help you with, please let us know!
Kind regards
Paket.se
Very happy with the service and definitely reccommend it
Date of experience: October 12, 2023
