ThePhotoApp Reviews

57  Great
TrustScore 4 out of 5

4.2

In the Passport Photo Processor category

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Reviews4.2

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Rated 5 out of 5 stars

Comfortable and Welcoming Atmosphere

I recently had the pleasure of visiting thephoptoapp and I must say that my experience was nothing short of exceptional. From the moment I walked in, I was greeted with a warm smile and felt welcomed by the friendly staff. Here are my reasons why; prompt and effective service, well maintained equipments, high speed internet, comfortable and welcoming atmosphere, knowledgeable and helpful staff etc.
Overall my time spent was delightful, thanks to their amazing staffs.

Date of experience: October 24, 2023


Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Needed files in correct format and size for Indian e-visa application. First picture file didn’t work but alternatives provided within 24hrs and 24hrs after that I had my visa. Really happy with the service provided.

Date of experience: August 03, 2023


Rated 5 out of 5 stars

Too good (digital download + printable format)

It is an amazing service. Not only does the service generate a digital photo (download) that is compatible to the requirements you seek, it also feeds back real quick (by email) if there is a problem with the image. The best part is it generates a printable download that you could use with most printers (including the ones you find in certain Tescos). I needed a 2 by 2. They sent a format that I could use with a 6 by 4 printer. Absolutely blown over. Saves time, energy, money and frustration.

Date of experience: July 24, 2021

Reply from ThePhotoApp

Thanks


Rated 5 out of 5 stars

Excellent

Excellent. I tried to send a passport photo several times that was rejected by the passport office, so I sent a picture to Thephotoapp, they did their stuff, tweaked it here and there and now I have my passport. (Thank goodness). It was easy to upload a photo. About a week later, I received the digital photo by email and several photographs in the mail.
I highly recommend. Very professional

Date of experience: September 13, 2021

Reply from ThePhotoApp

Thank you

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Rated 5 out of 5 stars

It works!

It worked !!! A brilliant price for online passport photos, great communication and they came quick. But the main thing, it worked! Sent one off for my provisional driving licence in which it was acceptable.

Date of experience: December 15, 2021


Rated 5 out of 5 stars

Very speedy service and professional photos

I'd never heard of this company, but was in need of US Passport photos. It was super easy to use the site, and the service was even quicker than estimated. Good quality photos and background of my home photos edited professionally.

Date of experience: August 02, 2021

Reply from ThePhotoApp

Thanks


Rated 5 out of 5 stars

They deliver high quality work

Thank you, thephotoapp team, for the amazing work! I was not confident about how it works, so I posted my queries on the chat and I received the response promptly. After receiving my first order before time, I placed the second order confidently with two different passport photos for my family members and as I had expected, the experience was great.

Date of experience: October 02, 2021

Reply from ThePhotoApp

Thanks


Rated 5 out of 5 stars

Exceptional service from the photoapp

Exceptional service from company. Entire transaction was seamless and very easy to complete. Company bent over backwards to solve my problem and delivery of photos was done within minutes with hard copies posted a few hours later. would thoroughly recommend the photoapp to anyone needing passport or drivers licence photos.

Date of experience: February 02, 2021

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Rated 1 out of 5 stars

Poor quality

Colours on the pictures are off, some have a white strip at the bottom as they haven't been cut correctly. Can't be used like this.

Date of experience: August 25, 2023

Reply from ThePhotoApp

Well, I'm sure that this customer placed this order with an intention to leave a bad review. ThePhotoApp is the best online passport photo maker. I printed your self edited photo using our colour calibrated printer without making any changes whatsoever to the image. On receiving the item, the customer was not satisfied. I did a reprint but no difference to one previously sent. I informed the customer but was not still satisfied. Then, she requested a refund but still want to keep the product. I asked the customer to return to the item using Royal Mail "Sign for" and once the item is received that she will get a full refund including a return postage fee.


Rated 3 out of 5 stars

Pictures themselves appear to be fine…

Pictures themselves appear to be fine for what I required; only issue was that I ordered a digital copy of photos and didn't receive them until after receiving the hard copy photos & me sending an email to request them. I then received the digital copies but no apology or explanation for why I hadn't received them. Maybe just had a bad/busy day & forgot as photos were ok & seem to be fine for my Malaysian visa application.

Date of experience: May 14, 2022

Reply from ThePhotoApp

Hi Si Bi, Sorry for that. The digital download was sent to you the first time but for unknown reason it was not delivered. Once again, we are sorry.


Rated 4 out of 5 stars

a set of photoI received in time

a set of photo I received in time, I urgently needed my photo code for visa so I pushed them to email several time. A staff of ThePhotoApp was so kind and sent for me earler than expected, than you so much!

Date of experience: April 29, 2021

Reply from ThePhotoApp

Thank you so much.

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Rated 1 out of 5 stars

I received the photos very quickly but…

I received the photos very quickly but unfortunately they were not suitable for the Italian passport and had to go to Snappy snaps to have more done. Waste of £10.

Date of experience: August 09, 2021

Reply from ThePhotoApp

Contrary to your statement, you ordered Italian ID Photos size 35x45mm from us and we supplied photos with Head height (up to the top of the hair): 33.5mm; Distance from top the of the photo to the top of the hair: 2mm
Which are the right specs for Italian ID. You should have notified us if you have any issue with the photos and we'd have got you sorted.


Rated 5 out of 5 stars

Efficient service

Efficient service, the photos looked professional and arrived promptly. Much easier than going to a photographic studio and at least you get to choose the best possible photo! I would definitely recommend using PhotoApp.

Date of experience: June 06, 2021

Reply from ThePhotoApp

Thank you so much.


Rated 5 out of 5 stars

passport photo

it took all the hassle out of having to go and get a photo done for my passport as i could do it all online, very efficient service.

Date of experience: June 13, 2021

Reply from ThePhotoApp

Thank you

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Rated 5 out of 5 stars

perfect job passport photo

perfect job passport photo and direct connection for a new passport 2 weeks waiting that's it new passport thanks

Date of experience: April 27, 2022

Reply from ThePhotoApp

Thanks


Rated 1 out of 5 stars

It has been 2 weeks and I still haven’t…

It has been 2 weeks and I still haven’t received my photos meaning I am going to miss my holiday

Date of experience: July 27, 2021

Reply from ThePhotoApp

Hi Danny, sorry to hear that. We received your order on the 9th of July and a validated digital passport photo for the UK online passport application was sent to your email on the 10th of July 2021. A set of 6 printed photos were also sent to your address on the 12th of July 2021 expected to be delivered within 3-5 working days meaning that you ought to receive your order latest by the 16th of July 2021. Because of your review, this order was investigated & Royal Mail confirmed the item was delivered to your address. Besides, you have never contacted us via any means for non-delivery. If you had informed us on the 17th for non-delivery, we'd have put a new set in the post to you for FREE according to our terms. Well, a new set will be sent out to you today and someone will need to sign for it on arrival please. Thanks, Julius