55 total
Lewis has been very helpful as I try to navigate a startup business. Your prices are very competitive and I will look at purchasing hopefully in the near future. I appreciate that Lewis is not a 'pushy' sales person. Well done!
Date of experience: October 02, 2023
So after my glowing review, the company seems to have fallen apart. Our rep stopped answering emails asking for quotes on new boxes and when I contacted the company after several months of sending him emails and asked for a different rep they just repeated that they would let our rep know that we needed a response. No clue what happened but we will be looking for another packaging supplier. Such a shame
Date of experience: December 14, 2021
Always a pleasure working with them! My boxes are always customized the way I want them to be. The only small issue I have is that some boxes are shipped w/ ink marks or are creased. It could be shipped more securely or double-checked during the production process to ensure quality. Overall, I'm pleased and will continue to be working w/ this company.
Date of experience: February 28, 2023
Bad experience - I recommend finding an alternative provider. Our sample (and Christmas print run) is now 3 weeks late and Cosmetic Boxes' customer service representative is handling the situation by avoiding our calls. They've emailed to say that the sample was delivered in the UK last week - DHL tracking number shows that it wasn't picked up in Lahore until today. Difficult to manage on our end without straightforward communication.
Date of experience: November 10, 2022
They have the best prices and lowest minimum order quantity we've found. Always make sure to double/triple check your proofs, we have had some issues. Final boxes are a very good quality and fast turnaround time compared to other suppliers!
Date of experience: July 14, 2020
Henry was great at answering all my questions and getting back to me very fast. He has a real knowledge for his industry that makes it easy for a business owner to get things done quickly.
Date of experience: May 15, 2023
I was surprised that the chat option had a real person (not AI) who took a very patchy brief and ran with it to give me some estimated costs in less than 10 minutes! All emailed to my inbox to work with. Super imporessed with the customer service as well as the look of the stock they have.
Date of experience: April 17, 2023
Working with The Cosmetic Boxes was easy to get our order completed in a short time frame. We worked with Zack who was very communicative in providing us with a quote, timeline and updates. We were able to add a UV gloss and foil to our packaging for a reasonable price in the quick turnaround time. The finished product looked great and all in time for a huge tradeshow.
Date of experience: July 27, 2019
Just received the wrong colour, awful label to us and they are hiding from us. Not answering email or picking up the phone. Please let me know where to contact you.
Date of experience: October 26, 2021
Great turnaround time and service. I trust The Cosmetic Boxes, to execute design details as set forth, and all of my orders have been satisfactory. I have received many compliments on my products packaging. Their rates are competitive and I am very pleased with my service from Steve.
Date of experience: October 15, 2019
Really satisfied about my first order. Although I wish it was a tad bit cheaper to buy 100 boxes (got 100 boxes for $150), I would say it was well worth my money for my lash business. Chris was very helpful and kind! Would recommend to any first time business owners that want custom boxes!!
Date of experience: July 14, 2020
The Cosmetic Boxes delivered exactly what they promised, high quality boxes at a great price point. Zack made sure the proofs were correct prior to print, Thanks to everyone for their hard work and craftsmanship.
Date of experience: December 10, 2019
I had a very enjoyable experience with this company. Zack Brown worked with me from beginning to end. He answered all of my questions, he was efficient and helpful. My product came out better then I imagined. I will definitely be a repeat customer.
Date of experience: September 04, 2019
After a long period of trying to find the right fit for my work I met Chris Martin, not only does he know what he’s talking about he truly stands behind the quality of the work. Patient, fast, efficient and high quality!
Date of experience: June 19, 2020
Great company to order your boxes from! Paul, who helped me with my order, provided excellent service. I was able to place an order and given a mock-up within just a couple days. Upon arrival, the quality of my boxes turned out amazing! 10/10 definitely recommend.
Date of experience: September 16, 2020
Kevin Saptel was great in answering all my questions. Extremely professional, responsive and helpful. I am looking forward to working on my project with him and the company. Highly recommended.
Date of experience: June 29, 2023
Amazing customer service from Chris Martin!!! He helped me every step of the way to create my eyelash boxes! From checking the proofs to making small changes he did it with no problems 🙌🏼Thank you! Can’t wait to receive my products
Date of experience: July 30, 2020
Great price, quality, and service. First time ordering custom cosmetic boxes for my new brand and they made it affordable, easy, and quick. Really impressed with the quality of boxes. Highly reccomended!
Date of experience: April 20, 2020
The worst company I have ever dealt with.
Jasper will not return calls and commitments he made were never upheld. We have now asked for our money back. Let's see how this unfolds. Will keep you posted.
Date of experience: May 26, 2022
Provided boxes exact to the millimeter, no physical defects. Very good quality. And Chris Martin is great to work with, responds very fast and works quick. You won't be disappointed!
Date of experience: October 04, 2019
