Frequently Asked Questions

What is your Cancellation Policy?

Customers MUST provide a 24-hour notice via email to request a rebooking or full refund/credit for any reason. If Westcave cancels due to weather or other unforeseen circumstances, customers will receive an email notice and a full refund. To cancel, click the "Cancel Booking" link under the picture of the grotto on your confirmation email. If you have any difficulties, please contact us by sending an email to info@westcave.org. No-shows will be charged the full price.

What is your current COVID-19 Policy?

Please DO NOT visit Westcave if anyone has close contact with a person who has tested positive for COVID-19. Visitors who are feeling under-the-weather should not visit Westcave. We welcome you back when you are better. We still require 24-hour’s notice to cancel your reservation for a refund or to rebook.

Tour Cancellation Due to COVID-19?

In the unfortunate case, we have to cancel your tour due to COVID-19 related staff shortages you will be notified within 24 hours of your tour time. If your tour is canceled, you will receive an email to offer a rebooking or a full refund. If your tour is not canceled, you must still provide 24-hours advanced notice to request a refund or rebooking for any reason.

Do you take credit cards?

Yes, we accept all major credit cards (Visa, Mastercard, AMEX, Discover)

How difficult is the hike?

The hike is about 1 mile, roundtrip, rated as moderate to difficult. Visitors hike in and out of the canyon by way of a long, winding, uneven staircase built into the slope of the canyon. Once in the canyon, there are additional steps, rocks and roots to navigate. We encourage visitors to wear sturdy shoes, use handrails, and bring along a walking stick if needed.

Is the hike child-friendly? Can my baby/toddler attend?

Children love to learn and explore the outdoors. Strollers are not allowed in the Canyon, Grotto, or Cave area due to the 100-foot staircase and the nature of the trail. Please be aware the hike is 1.5-2 hours long and you may have to carry your baby/toddler for most of the mile-long hike.

What should I bring/wear?

Dress comfortably in tennis or hiking shoes, preferably with ankle support. In cooler weather, dressing in layers is recommended. Hats, sunscreen, a camera, and sunscreen are recommended as well.

Binoculars, walking sticks, & explorer backpacks are available to rent with a photo ID.

While water is available, we recommend bringing your own water / reusable bottle.

Picnic tables are available if you bring food or snacks, but grilling isn't allowed.

Nearby favorite restaurants include Verdes Mexican Parilla, Proof & Cooper, and Salt Lick BBQ in Driftwood.

Do you allow pets?

No pets are allowed on the premise of Westcave Preserve, even if on a leash. If you are found with a pet on the Preserve or locked in your car, you will kindly be asked to leave.

We recommend visiting Milton Reimers Ranch Park (2 miles away) if you like spending time outside with your pet.

Is there river access? Can I walk to Hamilton Pool?

No, there is no access to the Pedernales River from Westcave. If you'd like to access the river, we recommend visiting Milton Reimers Ranch Park, only 2 miles east of the Westcave entrance.

Visitor's cannot leave their car at Westcave and walk to Hamilton Pool. To access Hamilton Pool, a Travis County-operated preserve, you must enter with your vehicle through their entrance, 1 mile away.

Can we swim at Westcave?

There is no swimming at Westcave or access to the Pedernales River.

Can I rent the Environmental Learning Center?

Yes, the ELC is available to rent for meetings and other events for groups. CLICK HERE for more information.

Photo by Tom Hausler