Polo Cleaners

DO NOT GO HERE!!! - 911 Police Called!

Long story short, my wife went to Crystal Brite Cleaners (AKA Polo Cleaners) to pick up a few items. She paid, but then looked at the clothes and found that the clothes were not pressed correctly, a jacket was ruined, and the clothes didn't smell clean. She brought her concerns to the owner and he started yelling at her that it's the material and that it was her problem not his. She asked him politely to stop raising his voice, that she had a 2 year old child with her, and that they needed to work this out. He refused, she called me from her cell phone and I talked to him. This, unfortunately, made the situation worse he kept saying he did his job and that this was our problem. I told him we were not satisfied with his level of service. I also told him you can't talk to people like this, and that if he was not willing to work with us we needed our money back. He refused, took our clothes back while yelling at my wife, he wouldn't give us our clothes back. I then asked my wife to call 911. Police showed up in less than 2 minutes and the owner started arguing with the police! It was absolutely unbelievable, this is no way to behave or run a business. We got our clothes back, but the situation scared my wife and our 2 year old daughter.



We filed a complaint with the Better Business Bureau, they have complaints and have low ratings in all three locations, they refused to give us our money back. The police report was reviewed by the credit card merchant and we received a full refund via that route. You've been warn, DO NOT do business with this place!!!