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Review Highlights
“Taiwo is knowledgeable and kind and he spends as much time as needed with his patients.” in 4 reviews
“I went into first class urgent care and the staff was very friendly.” in 2 reviews
“She was tested for covid, flu and strep and everything was done in less than 20 mins.” in 2 reviews
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Don't hesitate to call 1st Class Urgent Care Center in Allen, TX. We are committed to your satisfaction. Call us today.
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34 reviews
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1 star
- Michael K.Fullerton, CA05Jun 22, 2023Updated review
I'd leave NO stars if possible! This place is basically a scam imo. They fraudulently filled out the pa using incorrect coding (indicating treatment was more involved than was actually done) and refused to correct it even after they were given the proper coding. Because of their fraud, we couldn't get reimbursed! DON'T GO HERE!!
Helpful 0Thanks 0Love this 0Oh no 0Mar 29, 2023Previous review** Firstly, I'll note up front that my experience in December 2022 with the doctor and office were not problematic.
HOWEVER, it's now been 4 MONTHS since my procedure and we are getting nowhere with the 'billing representative' working at the facility. The doctor (based on our insurance company) appears to have miscoded the procedure performed and we are not able to speak with a billing person or basically get past the front desk person (who's been nice but just doing her job) to clarify and correct the problem. We're out almost $1000 for the incident in December, completely out of pocket. Multiple emails from us and the insurance company to the clinic seem to go unanswered. Multiple calls and visits to the clinic and not getting us responses or resolution. We are currently sitting in the lobby, approaching an hour, waiting for someone to arrive or call back (the doctor or the billing person) to get some kind of action on the problem. This isn't acceptable! - Maria Carolina F.Oak Ridge North, TX01Jul 18, 2023
We scheduled an appointment with their online system, just to show up and have no doctor due to a missionary trip. Staff was not very helpful, and out of the times we have been here we have received mediocre service. Don't waist your time here, not worth it at all and practically a scam. I would give this place a zero if I could
Helpful 0Thanks 0Love this 0Oh no 0 - Tamara K.Allen, TX04Mar 25, 2023
Do not use this place - will not help with insurance reimbursement. There is a reason that it nearly empty.... Keep driving
Helpful 1Thanks 0Love this 0Oh no 0 - Honey M.Costa Mesa, CA0965Nov 14, 2022
Came here to have my kid checked. She was tested for covid, flu and strep and everything was done in less than 20 mins. Results came out negative and there was also no additional fees for the tests.
Helpful 1Thanks 0Love this 0Oh no 0 - Mark W.Kings Cross, London, United Kingdom4134Dec 31, 2018
Allen location is always quick with check-in. Wait depends on number of patients, but is usually very fast. Diagnosis is quick, treatments happen onsite, and I'm usually on my way within an hour.
Dr. "Joe" is my favorite. He always takes great care when evaluating best options for treatment.Helpful 0Thanks 0Love this 1Oh no 0 - April E.Allen, TX96Dec 30, 2021
Charged me $150 for Covid test! I even had insurance! I also had an appointment at 12:30 and when I walked in they said they were closing for lunch and told me to leave. Why let me schedule an appointment at that time!!
Helpful 1Thanks 0Love this 0Oh no 0 - Cecilia V.Newport Beach, CA01Dec 21, 2021
Excellent service , friendly staff . I have been coming hear for years and highly recommend .
Helpful 0Thanks 0Love this 0Oh no 0 - Kevin O.Helmetta, NJ04Aug 18, 2021
Made appointment, arrived and told Dr was out doing missionary and wouldn't be back. What! I'm all for missionary but should be part of schedule.
Helpful 2Thanks 0Love this 0Oh no 0 - Brad D.Allen, TX04721Jan 1, 2021
Wish I could give 0 stars. Visited 12/28 on a Monday for covid test. My wife had tested positive and I am extremely high risk due to cancer treatments. I explained all this to staff. Was told I would get a call and email with results either Tuesday night or Wednesday. I called Wednesday and was told they had other results from Wednesday but not mine. Was told it would be Thursday. I called three times on Thursday and got same story. I finally gave up and figured out what lab they use and how to get results myself. I am positive. It is now Friday afternoon and this sorry excuse for an urgent care STILL has not contacted me. All it would have taken was a 5 min phone call by their staff to the lab to get my results or check on delay. But once they get you $150 up front payment they seem to stop giving a shit.
Helpful 1Thanks 0Love this 0Oh no 0 - Jerry D.Allen, TX1291Jan 31, 2019
We have always had great service from Dr. Taiwo and First Class Urgent Care. They have always been quick and capable to help with injuries or illnesses. Wait times are usually best early in the morning. During cold and flu season, waits can be long, so call ahead. Super clean. Convenient for Lucas, Fairview, Allen, Parker, East Plano, Murphy and Wylie. Also close to Lake Lavon's northern and western parks and boat ramps.
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