Ace Pet Resort

My dogs look forward to going to Ace and they are so loved there! Staff and place is amazing!

I dropped my two cats off on a Saturday at ACE Pet Resort while we were going on vacation. When I arrived, I was informed that the cat room was being painted and that my cats would not be able to stay in the cat condos but in 'kennels' somewhere else in the facility due to paint fumes. I was assured that it would only be for two days (until Monday).

I asked to see where the cats would be staying and was informed that I was not allowed to see where they would be kept as it was not a tour day/time. I expressed my concern about not being informed prior to arriving that the cat room would be closed for a portion of our stay and that I was not allowed to see where the cats would be boarded.

The cats ended up being in the cat kennel for four days (instead of two days) and ACE Pet Resort charged me the full price for the cat condos even though my cats were in kennels for the first 4 days.

This place is GREAT from an availability perspective. HOWEVER, the boarding fee is $40/night. If you pick up after 1pm they charge a $50 late fee. 1 night of boarding cost me $90!!!!!!!! Outrageous. And you need to pre-portion the food in single use plastic bags

Dropped our dogs off for a few nights, with ample food and very specific feeding intructions. Came back to an empty food container which should have had ample food remaining. Who knows what else they fed them, because both dogs had diarrhea when we got them home. Both dogs also now have a severe respiratory illness which required an immediate vet visit. After paying $240 for three nights(!) and a $190 vet bill, I'd say this wasn't a great deal for us, nor the dogs. Won't be back.

This is for anyone who is considering any sort of business with this establishment. As you read through these reviews please don't disregard any of the bad reviews because I can promise you that they are all very accurate! It's been 4 years and I still cringe each time I have to drive by this business! We chose Ace to board our Ally for 3 days during Spring Break. I was very clear how important is was to keep a close eye on her to be sure she was eating and drinking. She was 18yrs old but still healthy. She just never did like to be left .(they never do) They were told she wasn't to play with any of the other dogs but still need to make sure she stayed Mobil throughout each day. Perfectly reasonable requests. Well, I called on day 2 and was told she was doing great and had just been up walking around and was eating. The thing I was most concerned about. We came home early enough on the 3rd day to pick her up. What we found was nothing close to the dog we had left. I'm sharing a pic of Ally when we dropped her off and pics of her 3 days later. She wasn't able to walk out. My husband had to carry her out. We took her straight to the Emergency Animal Hospital. They said she was dehydrated among several other issues. They kept her for 24hrs and gave her meds and fluids trying to save her life. They weren't able to save her. She developed sepsis. We were told if she had been given fluids right away when they realized she wasn't drinking she wouldn't have had to die in this terrible way. Same as other reviews I have read we were told that there would be a veterinarian on call if there were any issues. The staff could have even called my veterinarian and someone would have come. But, nothing was done and on top of that I KNOW I was lied to when I called to check on her. Yes, our baby was 18yrs old and things happen ( which is what someone said to me when I told them she had died) but, if Ally had been properly cared for she would not have been in the shape she was in when we picked her up. I can't emphasize enough not to use this business no matter the age of your furbaby!! It's not worth the risk! If I can keep even a few families from boarding their pets here, I will continue to share my story!

Tying to post pics, but can't for some reason....

Ace is the best boarding and daycare spot around! Ollie goes here twice a week for daycare and loves every second of it. Always comes home happy and tired from a day full of playing. He's also recently started training with Broderick, and I can't say enough good things about the experience. Ace is Ollies home away from home!

It has taken me nearly a year to re-establish a new relationship and trust another groomer after the last place I worked with took on new owners and no longer cared about quality control. I have been through 4 groomers in the Plano/ Allen Texas area. I recommend Sandra, the groomer at Ace. She loves her job, she follows your instructions and my PapiPoo is excited to see her every time which is a sign in itself that my Sasha loves this place.

Although my review is specifically about their grooming services, this is the cleanest and nicest boarding facilities I've ever seen. It has new kennels, outdoor pool, an inside play area and a very caring and accommodating staff. If I were to leave my Sasha anywhere I would feel totally confident that she would be taken care of at Ace. Again, all the dogs coming in are wagging their tails, they recognize and greet the staff like family and have no problem watching their parents go out the door.

I just read a negative review that I thought was so unfair that I decided to write. Kelly I'm sorry about your dog, but she was 18!! How dare you blame ACE Pet resort for your dogs death!! I will say again- your dog was 18!! I have been bringing my German Shepherd to Ace for two years now and the people that work there are wonderful with her. I have used ACE for boarding and doggie daycare and there has never been any problems whatsoever! When you leave such a negative review of a business you need to take in account that there are people that work there that have to earn a living and they probably don't make a whole lot of money to begin with. To try to shut down a business because you are having trouble accepting the fact that your elderly dog died because she was almost 100 years old (human years) then something is terribly wrong with you. The fact that this happened 4 years ago also makes me think something is mentally wrong with you. My veterinarian has contacted Ace Pet resort several times on my behalf and they even recommended ACE Pet Resort when I asked for a good place to board my dog. With all the dogs that Ace has everyday, you really think it's fair that they didn't stand over your dog all day to make sure she was drinking water? If on the second day when you called and she was eating and walking around then why would they suspect there was anything wrong? I know I wouldn't have noticed and I'm a dog lover! When I pick my dog up she immediately takes a nap when she gets home because she is so worn out from playing with the other dogs. So if I took pictures right after I got home you would see her laying down on her bed passed out! Again, I wrote this because you are urging people to avoid this business. A business where people depend on a paycheck to pay their bills. Tearing down a company's reputation is wrong. Especially because you are a "Karen" who four years later still can't understand why her 18 year old dog died, I truly hope you get help for your mental disorder.

Ace Pet Resort is great! Our dogs enjoy going and the staff is so kind. They help accommodate all our requests. Highly recommend!

Im not sure what happened to my dog(they wont give me an answer) but i have been using this place at least once every other week for the past year. I picked up my dog last Monday and now this place is costing me an arm and a leg to keep him alive. When they brought my dog out to go home i noticed he was acting very strange, almost like he was scared of something. I noticed he had bite marks all over his body and reeked of poop. Later that night i had to rush him to the animal hospital because he literally couldn't lift his head and looked like he was about to die. Vet is saying he was extremely dehydrated and stressed out. Dont know if they just forgot about my dog during his stay or they just didn't care. I usually dont write reviews on businesses but i am now so another pet owner doesn't have to go through this. I have added pictures of my dog to show how beat up and sick he looks. Keep in mind my dog was very healthy before his stay and now looks like a completely different dog.