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Review Highlights
“When we went to Aero Lock and Safe, Pat made a new key for us PLUS made the extra key work, and it was only $70!!!!” in 4 reviews
“Doug showed up right on time and fixed our problems in a jiffy!” in 3 reviews
“Pat sent her husband and her son and they repaired both vehicles.” in 3 reviews
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About the Business
Business owner information
Doug W.
Key Dupl, auto keys/remotes/fobs cut/programmed, re-keying residence/commercial, open homes/offices/auto, remake lost keys/fobs, install new locks, install/repair panic hardware, install/repair door closers, open/maintain safes, change combinations, switch dial locks for keypad locks with programming and can install some non-hardwired alarms systems. We work with very old/antique locks.
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Overall rating
21 reviews
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4 stars
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1 star
- 6142280Jun 11, 2021
It's a cute little place. It's small but they have a large variety of keys! The most I've ever seen!! If you want a fun decorative key! They have it! Sports teams, characters, literally everything. I wish I went here to get my house key.
I was greeted when I walked in and the customer service was amazing! They were helpful and knowledgeable and offer emergency 24hr service. Anytime I need a locksmith, I'm contacting this place.
Another satisfied customer!Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Patricia W.
May 27, 2022
I had thought I responded to this long ago. Thank you so very much for your review. It helps us keep our skills and customer service in great shape. Thank you Caitlin.
- William S.Newberg, OR26203122Dec 27, 2019
I really felt it was necessary to give a shout out to the talented people at Aero. I have worked with them on some keys and locks and things over the past year and everything has always worked and worked well.
So I decided to bring in a "challenge". One that their craftsman locksmiths really excelled at.
I had an old bookcase (100+ years old) that I inherited from my family. In the 100 year old bookcase is a 100+ year old lock. As far as I know we have never had the lock work (myself or my parents). I moved the bookcase and wanted to restore it so I took the lock into Aero.
It was full of years worth of varnish, age, rust and so on. In about 4 days time not only was Aero able to make an antique looking key but they fixed the lock.
Thank you so much for helping me restore this family piece!Helpful 0Thanks 0Love this 1Oh no 0 - Jim W.Southwest Portland, Portland, OR681Feb 25, 2021
Just moved into Newberg and needed rekeying on a couple of doors and an adjustment of our front door jam.
Doug showed up right on time and fixed our problems in a jiffy!
He was very professional and practiced safe masking and distancing the whole time he was in our house.
I see now why Aero Locksmith service gets such high ratings!
5 stars!Helpful 0Thanks 0Love this 0Oh no 0 - Lyssa M.Newberg, OR8571Aug 24, 2020
No masks or hand sanitizer in sight!
I felt unsafe being in such a small and enclosed space with the employee approaching me without a mask on. The mask protects others - I wore mine to protect you (and follow state mandates) and I would expect the same, especially from a business. At least put out hand sanitizer on the counter if you insist on touching my card for payment.
Businesses should be following all mandates for COVID-19 safety. Do better!Helpful 0Thanks 0Love this 0Oh no 0 - Kiana N.Portland, OR3361511Mar 31, 2018
Aero Lock & Safe really went above and beyond for me... it was truly incredible!
I had a key made by them about a year ago, and due to the poor design of the original key manufacturer, the key began to break and it got to the point where I couldn't get into the trunk of my car anymore. So, I called Aero Lock & Safe and the woman working really went above and beyond.
She didn't want to risk me breaking my key in the ignition so she even came by and picked me up right from my house. Then, when we got to the shop, she began making me an entirely new key. The man at the shop told her to make me a few extra keys because this problem would be likely to happen again due to the poor design and it was no charge to me at all... they helped me so much and I was so worried I was going to have to pay for a new car key, which is SO expensive.
I am so grateful for their customer service and thoughtfulness. It truly turned a crappy situation into such a blessing! I highly recommend these guys.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Patricia W.
Apr 3, 2018
Every once in awhile one just gets a badly designed key. We try to help as much as we can. Thank you for calling us for help. Thank you for being so kind.
- Kristen S.Newberg, OR133Sep 23, 2020
Pat and her team/fam is ALWAYS awesome! No matter the job, I know they can do it. Thank you Pat!
Helpful 0Thanks 0Love this 0Oh no 0 - Devon R.Newberg, OR03Jul 17, 2020
Great family-run local business! They've helped me out a couple times now. Had a knob fixed after I messed it up (missing parts and all!). Excellent, professional, service from an awesome, local, family business! Thank you all again!
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Patricia W.
Jul 21, 2020
Thank you Devon for your great comments. We appreciate knowing we are doing a good job and helping our clients.
- Kim W.Newberg, OR03Dec 25, 2020
We are so very blessed to have this family owned business in our community. I have personally used them for years and have no plans to go anywhere else. They are very knowledgable, efficient, friendly and beyond reasonably priced.
Helpful 0Thanks 0Love this 0Oh no 0 - Jon R.Tigard, OR88114Jan 12, 2019
Saved a lot by going here compared to a dealership. The were able to quickly program a new key and chip fob in an emergency!
Helpful 0Thanks 0Love this 0Oh no 0 - Cece A.McMinnville, OR0291Apr 19, 2016
Aero Lock& Key- excellent customer service!
Very Reasonable prices! Doug arrived about a half hour after I called. He is a fellow in his 50's. This is a family owned business. He re-keyed 3 locks and figured out a cool lock for a bedroom door that didn't show on the outside. I was very impressed with his helpfulness and he arrived on time. He also said he does his jobs by the order they are called in, not by how big the job is. (I had been rescheduled several times over 3 days by A&E) Doug made us several keys and said he drives over from Newberg but serves Mac & is avail 24 hrs a day!! Great for Emergencies. Please add him to your contacts! He also says he can make chip keys for cars cheaper than the Dealerships charge. I will definitely use Aero Lock& Key in the future and highly recommend them to anyone.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Patricia W.
May 10, 2016
Thank you very much, Cece A. We try very hard to treat everyone equally. All our calls are based on first come first serve no matter how large or small the job is. We will go anywhere in Oregon and truely have 24/7 emergency services. Thank you for calling and trusting Aero Lock.
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