Alder Inn

We stayed at the Alder Inn in September, 2023. We had a great stay. The checkin process was streamlined. We got a text message with everything we needed to checkin. The location is convenient, near grocery stores, restaurants, parks. The room had a comfortable bed and pillows. We vacation a few times a year, and it is rare that we find a comfortable bed, but this one was just right, not too hard, not too soft. We sank into the bed and pillows and got good sleep. We had a good stay, and would stay again.

It was okay. Pretty good for about $150/night during peak summer season. Near the beach. Practically next to whole foods. Good location. Be pre-warned. No communal area as there's NO hot tub/pool because that entire area is CLOSED and it seems like there are no plans for immediate repairs. No A/C so open your windows at night. Minimal communal outside area and no fire-pits that were well-kept enough for s'mores, but there is security cameras otherwise I would not leave a window open all night. Amenities included generous amount of clean towels (you will need this) and coffee machine and robes which I tend to steer clear of. Not bad for an inn but also, not the greatest. For a quick 2-3 night stay. Do-able. I just wish the pool was open and that area was renovated. But overall. Not the worst in Tahoe.

Thank you! We were very impressed by your willingness to refund us because I wanted the pool and did know it was out of commission. We really appreciated that level of customer service. It is why we stayed. Glad we did. The room is pleasant and clean. The property is clean and has fun fire pit, giant connect 4 and corn hole. The only thing we would have appreciated is alarm clock or and USB charging station. Our phones died and we were worried about not checking out on time. We loved the property. Very fun and we can't wait to come back. NO smoking on entire property smoker peeps. Close to beach and Casino. Thai place in ski run is amazing!!! Lots of great places to eat within walking distance!!! Great communication by staff here and loved the contactless check in!!!! No waiting for other people in line to check in was amazing!!!!!

From the amazing customer service given by Sam to the detailed amenities, our stay was amazing! This is a very good hotel if you wanna come to Lake Tahoe for the snow , there are 2 beautiful sno parks about 20 min away from the hotel. There is a chipotle, five guys, taco bell, cvs, and much more all within walking distance. If you are a night owl they have a 24 hour safeway about a 4 minute drive from the hotel .The details to the towels, tissue and toilet paper all add a nice touch and show that they care.Also not having to wait in a line to check in after a long day of playing in the snow and just being able to walk in to ur room was pretty great ;)

If you like the pool pictures that are still on many sites, know that the pool and jacuzzi have been empty for over 2 yrs.. pool area is still there with trash in it. Room reeked of cigs , carpet sticky with dirt.. management refused to move us , although there were many rooms turned over while we were there... this contactless " management couldn't care less about customer service. It shows

Our forever place to stay in Lake Tahoe!

This was such a cozy place to stay at. Me and my husband really enjoyed it here. We wanted to send a special thank you to Sam for being so helpful with our questions and for being such a great host!
Everything is clean and well taken care of.
After long days of activities it was nice coming back to relax to such a comfortable place.

If your ever in South Lake Tahoe this would be the place stay at!

Thanks again! :)
- Kim & David

My Husband and I stayed here a few nights. Loved the easy check in. It was very clean and quiet, and close to all the places we went. We wish our unit had A/C. We did use the fan, but it was still pretty warm. I believe that it is under new management, and they have been working to get A/C in all the units. Sam the Owner, was very pleasant and accommodating. In time, they will have the pool and hot tub up and running. You have a great Inn Sam, keep up the good work!

We will definitely come stay again!! Thank you Sam for a great stay!

We recently booked a group stay through Hotels.com Jan 2023 for14,15 Jul 2023 during the celebrity golf tournament. Upon check in Sam said there was a problem with our reservations that was tied to the previous owner not forwarding our payment. Sam called his supervisor, they stated we must pay again and to do a simple chargeback to get a refund of the original amount paid. It was not that easy, after nearly 6 weeks 1 person out of 6 was able to complete the charge back.

My repeated requests to discuss this refund process with Sam's supervisor was met with a NO, Sam was it! All refunds and 1 chargeback are now complete except Sam's supervisor put a hold on the only one that paid cash upon check it with a promise a refund was in the works.

Sam tried to help but again he was not allowed to give me his supervisors cell number. In addition, Sam is so busy running a hotel apparently by himself he could not expedite the refunds or call me back on a status.

The hotel has dilapidated parking with many holes or uneven asphalt making it dangerous for older folks. The buildings are older with outdated furnishings. In room 6 our refrigerator did not work, there was no AC and there was nobody in the office to request help. There was a housekeeping person available for more coffee. The exterior lights blasted in the room because the drapes had to be left cracked because it was so hot inside our room without Ac. To top it off the pool was not open.

It saddens me to leave a negative report but if we had known I'm sure we would have stayed elsewhere. To date Sam's supervisor is holding the last guy's cash hostage because they think someone is trying to double dip refunds.

Sam texted me yesterday because I asked again to speak to the supervisor, he said that's not their policy and he would call later. He said the same thing to Dillion neither one of us got a call back. Dillion has yet to talk to Sam or anybody else to get his authorized refund.

I suggest reviewing any refund policies before booking with the supervisor's number. Sadly, I will not stay at Alder Inn!

Room is clean, easy check in and check out. Utility is simple but adequate. Couldn't ask for more.

I hate leaving reviews like this, but some honesty is needed here. I felt duped by the photos provided online vs. what we saw/experienced in real life.

- No A/C. When we arrived the temperature in our room was 79 and continued to climb up to 83. While there was a box fan and ceiling fan, unfortunately the position of the window and an outlet made it so that we could not put the box fan in the window to draw out the hot air. The ceiling fan was also switched to the "winter time" position, meaning that it was further dispersing the hot air. After flipping the switch, we could feel the breeze, unfortunately it wasn't a very strong one. The temperature in the room never got below 75 and for Tahoe during the summer, this is too uncomfortable.

- The shower pressure is very inconsistent. It would randomly sputter and slowly diminish so that we would be standing nearly at the wall by the end of our quick 5-7 min showers.

- The lighting was very dim throughout the room. Our bedside table lamps did not turn on. Our ceiling fan had one working lightbulb and the lighting above the sink was so dim that it made getting ready difficult.

- The coffee machine showed viable signs of not being cleaned and only decaf coffee was provided in our room.

Also the pictures show a pool and hot tub, but it was drained while we were there and by the looks of the weeds, the pool hasn't been open for years.

With all these letdowns, I also can't help but complain about the price. For the 2 night stay it was $430. It's almost insulting.

This place seems like it's under new management and they still have some work to do. The owner reaches out and is easy to get ahold of (just make sure you have signal) and you can't beat the location.

I wish this place the best of luck but some modernizing is needed before we return.