All Hours Emergency Plumber

I requested service and Derek arrived. Derek was exceptional in fixing and troubleshooting the various issues I had. I was a little skeptical about this company from the poor reviews I saw but Derek was 5 stars all the way. I would recommend this company.

Stereotypical Home Owner Warranty low grade plumbers. They work the system knowing they can get money out of you if they get the warranty company to deny your claim. They charge you more than what the warranty company would pay them. Crooks. Steer clear.
Notice they have only 1 or 5 star reviews. Seems like they are having their friends increase their ratings. And still only 2.3 average. Pathetic.

Was contracted by AHS to do water heater replacement. Gave a super low quote then disappeared from the face of the earth. Never responded to Emails or Phone Calls. American Home Shield refused to use anyone else and gave us a pay-out based on their quote 5 weeks later. But that's another review.... 5 weeks without hot water! Unbelievable

Read the reviews. If you have a AHS warranty, steer clear. They are bad news, and will screw up your AHS claim. They will diagnosis a problem to make more money for themselves. They totally screwed up my gas hot water claim. A simple 10 year gas hot water turned into a nightmare. They wanted me to pay an additional $1,200 over warranty coverage to replace the gas hot water heater. PLEASE DO YOURSELF A FAVOR AND ASK AHS FOR A DIFFRENT COMPANY. They are a rip off. They will never ever set foot on my property again.

We had an AHS claim for a leak on the pipe that came into the mixer valve. The person who came said we had a leak in our faucet but not in the mixer value. My father in law was there to let him in and it took a minute for me to be able to talk to him. He came back in and found the leak by the mixer value.

They told me they would call me back same day and would be back end of the week to do the service. So I waited. Four days later, I tried to call them, and there was no reply. American Home Shield told me that the reason the plumber gave to them was "user abuse".

The mixing valve, which had a leak they couldn't even find, was somehow damaged by us dropping something on it (we didn't). They also left water all over the ground when they left.

The attached photo shows what American Home Shield had. I asked them to reassess and they told me their decision was final and they trusted the technician. Their review is next.

Horrible service! Needed a garbage disposal fixed or replaced. The technician came out and said he would have to order a replacement and be back then left. I never heard back but charged anyway for a service call. When I finally checked with All Hours Emergency Plumber and they told me the work order was closed because there was an item stuck in disposal. First the technician did not tell me that and second I paid All Hours EP to fix or replace and it still doesn't work. I paid another plumber to come out and he told me there is nothing stuck, the garbage disposal's clutch is bad...
This plumber was recommended by American Home Shield and AHS refuses to help as well since the plumber closed the order as complete.
Terrible horrible service and as far as I am concerned are thieves for charging me and doing nothing!!!!!

Joshua and Jason and AHS Home Warranty: OK let me be very blunt right up front about this company and any dealings you may be considering. They are dirtier than dog doo. They are in cahoots with the home warranty companies to do anything possible not to allow a claim to be paid. AHS home warranty sent a plumber from this company out to look at our inoperable water heater, which was clearly covered under our contract. This guy showed up for no more than one minute to my house, stared at my water heater from a distance for no more than 30 seconds, and called it "manufacturer defect" regarding a water heater. he did that not in my presence, mind you. But that's the report that made it way back to the home warranty company. I found out later, of course, that "manufacturer defect" on a six-year-old water heater was the one loophole for them getting out of paying a claim. They then thought they were dealing with a sucker to charge me another "service fee" to get a second opinion. Of course we fought it with our credit card and did not pay it. However, anybody who reads this needs to know that they are dealing with fraud, graft, and corruption with this company. I repeatedly asked the bearer of the bad news how he could possibly know that by looking at it for a minute from the outside, that it was a "manufacturers defect", the basis for them denying the claim. This company is down and dirty and you would be wise to steer clear. We were gifted AHS home warranty with the purchase of our house and every time we've tried to use it for anything it has been a headache. And, of course, they have not once yet paid a claim always finding a loophole not to. You will see a commensurate review for AHS on Google and or Yelp when you look. Again stand clear. This place is dishonest. This place cannot possibly be in business much longer. And you have now officially been warned if you've read this. Treat your money well, you have earned it and worked hard for it.

They left my daughters house (2nd time) telling me they would have the boss call me back with an estimate in one hour. That was 7 days ago. They do not answer their phone and do not return calls. This is the WORST company EVER.
American Home Shield used to be a good company. I've been in real estate since 1998 and used their warranty many times. They are only as good or bad as their vendors.
Use a different warranty company who has a decent Plumber.

Stay away from ALL HOURS EMERGENCY PLUMBING, Jacksonville, Fl. They are liars and thieves with a plumber license.

They went to check the water heater, and Derek, their plumber, advised me to replace it with a new water heater that he carried in his truck and pay $1,175 directly to All Hours Emergency Plumbing, instead of going through the regular process of getting it replaced by AHS, because supposedly our water heater had wires burned inside.

On top of that, he said that they also needed to replace the pipes to be able to install the new one, even though our home was built in 2010 by a well-known builder. The funniest thing was that we went for a second opinion and found out that the problem was the breaker of the water heater.

We got the breaker replaced by a licensed electrician and the water heater is perfectly fine. Working as if it was new.

Again, They are liars and thieves with a plumbing license.

In September 2023 they were sent to my house for a plumbing problem in my bathroom. They said they had to cut into my bedroom wall to get to the pipes. Home shield gave them the ok. I haven't seen anyone since!! I'm constantly calling home shield. They say they're waiting on the paperwork from all hours, I call all hours, they don't answer. Home shield keeps giving me the runaround saying thet have sent my case to the "expedite" depth. and they're sorry for the inconvenience. This is no longer an inconvenience. I have a big square hole in my granddaughters bedroom that goes under my house and sinks in the bathroom that don't work. This is a health problem!!!! I'm now in the process of looking for an attorney to handle this because this will be very expensive to fix. And oh yeah, by the way, home shield is still taking their payments out of my bank account every month. I