ALM Leasing & Rentals/Flexride

I rented a car through Turo, from someone claiming to work for ALM. The car was all right, communication was terrible.

Priscilla was very slow to respond to my questions. She waited til less than an hour before my trip started to tell me she needed me to upload pictures of my license. Finding out where the car was and how to access to was like pulling teeth. The description said there was a lockbox containing the key, which I couldn't find because they're not using lockboxes anymore apparently. Also, contrary to Turo's policy, there was no mention that I'd have to pay to exit the garage where the car was.

Someone from ALM responded to my google review claiming I was wrong and confused, and had rented from someone else. It would be better customer service if they addressed this apparent impersonation issue with Turo instead of scolding me.

I was driving all around Chantilly, VA trying to find a car rental place that took DEBIT cards and not just credit cards! Not only did Frank come to the office after hours and help me he was very patient with me and worked with my budget that I had at the time! He was polite as can be!! I was very pleased. I highly recommend this car rental place for everyone! They text with you, answering the phones after hours, and make it so easy for you to get a Rental. I most definitely will be back to ALM to get another rental car in the future.
-Very Satisfied Customer!