Aloha Termite & Pest Control

Aloha Casey! Thank you for the glowing review! We're delighted to hear that our team have been providing you with outstanding service at your Maui apartment complex. We appreciate your recommendation and look forward to continuing to serve you with excellence. If you ever need anything else, just let us know. Thank you for choosing us!

Aloha Dedria! Mahalo for your heartfelt review! We're grateful for your kind words and your appreciation of our efficient and informative service. Kudos to Kasey for his professionalism and genuine, good-hearted approach. We're thrilled to have you as a satisfied customer. Thank you for choosing Kauai Aloha Pest Control and for being a part of our 'ohana!

Aloha Adrienne! Mahalo for your long-standing trust in our services. We're thrilled to hear that AJ's professionalism and attention to detail have made a positive impact. It's wonderful to know that you're seeing the results outside your home. We appreciate your kind words and your valuable feedback. If you ever have more questions or need assistance, we're here for you. Thank you for being a part of the Aloha Termite 'ohana!

Aloha Derek! We're thrilled that you chose us for your termite treatment needs and that your experience with us and your mom's house went smoothly. It's an honor to have earned your trust and recommendations from your friends. Treating a house after 50 years is a significant milestone, and we're grateful you allowed us to be part of it. If you ever need our services again or have any questions, please know that we're here for you. Mahalo for your support and your kind words! Aloha!

Aloha Jean! We're thrilled to hear about your positive experience with us! From Jerry's thorough assessment to Ray and his team's efficient tenting process, we're glad we could provide top-notch service. It's wonderful to know that Chris went above and beyond to ensure your satisfaction, even waiting for your return. Thank you for recommending us to your friend! We're here for all your pest control needs.

Aloha Chris! We sincerely apologize for the inconvenience and frustration caused by your recent experience with our services in Kona. This falls well below the standards we strive to maintain. We understand the importance of respecting our customers' property and maintaining a clean and professional work environment. Rest assured, we are taking immediate steps to address these issues internally to prevent such occurrences in the future. Your feedback is invaluable to us, and we hope for the opportunity to make things right. Please reach out to us directly at info@servicewithaloha.com so we can address your concerns and work towards a resolution. We appreciate your understanding and regret any inconvenience this may have caused.

Aloha Karlyne,

Firstly, we want to extend our sincerest apologies for the series of experiences that have led to your dissatisfaction. At Aloha Termite and Pest Control, we pride ourselves on delivering high-quality service and clearly, we have not met your—or our own—expectations in this instance.

We appreciate you bringing these issues to our attention. It's through feedback like yours that we can address and rectify our shortcomings. We have taken your feedback very seriously and convened an internal meeting to thoroughly review each point you've raised.

Unscheduled Visits: We acknowledge the breakdown in communication regarding our auto-schedule system and the inconvenience it caused. We are implementing stricter communication protocols to ensure that our customers have full control over their scheduling preferences and receive ample notification before any service visit.

Timing Issues: We recognize the frustration that comes with service times not being adhered to and are working diligently to improve our scheduling accuracy and technician punctuality to respect our customers' time better.

Service Concerns and No-Shows: We understand the disappointment and inconvenience caused by incomplete services and no-shows, especially under adverse weather conditions that affect service outcomes. We are reviewing our policies on service completion and re-scheduling to ensure that our customers receive the thorough and effective pest control solutions they expect from us.

Additionally, our owner has personally reached out to you via private message/direct message to further discuss your experience and explore how we might make amends. We are committed to learning from this experience and doing better.

While we regret that your journey with us has led to this point, we are earnestly hopeful for an opportunity to restore your trust in our services. Your satisfaction remains a top priority, and we are open to any further feedback or suggestions you might have.

Mahalo,

Customer Relations Manager
Aloha Termite and Pest Control