AM/PM Door

I have worked with AM/PM for nearly 23 years since starting as a property manager in the warehouse industry. They have helped us service our roll-up doors, overhead doors, man doors, and gates for more years than I've worked at this position. They have always been very professional and competitive in their cost. Kelvin, Curtis, Mike, Jess, Fernando, and Steve are just a few names of the ownership and staff I've had the pleasure to work with over the years. I highly recommend you give them a call!! I don't think you'll be disappointed.

Joshua W. Did an excellent job when he came out and service our property, Fullerton Heights he was very professional very helpful. It was a great experience working with Josh. Before he left, he came he checked in and make sure everything was OK and gave me a business card. I really appreciate it.

Joshua Williams was thorough and precise. He had my entry door repaired very quickly with his assistant. Repaired door is a large commercial entry door with floor closer and backstop. Would definitely recommend AM/PM Door, professional and courteous.

This company serviced my gate for many years. I recently called them for some upgrades. I called four times. I left four messages with their Office. They recognized me from my phone number so I know I was calling the right company. No one has ever called me back. I'm not thinking that customer service is their strong suit.
Update.....yes, they did email and call. Emailed to the wrong address and called an unattended number, even though I gave my new number and verified my email address, a few times, to whomever answers the phone.

This company tops my list as the worst company I have ever worked with.

(And I just built two high end recording studios... so I've worked with a lot of people.)

We were having trouble with our gate in a tight alley, where there is not enough extra space for the gate to recognize and then reverse itself after a car driving through triggers the sensors. It has hit two vehicles so far. So our friends that own a high end storage facility in Hollywood highly recommended to call AM/PM Gates.

AM/PM sent out a technician to do a routine maintenance check (which included checking chain slack and open/close adjustments) and take a look at our sensor situation. (And the cost was twice as much as the last three gate companies I have used averaged. And less work performed.) Cost aside, I was looking for knowledge and quality of service, not some cheap deal. AM/PM Gates looked like they could be that company.

Instead, as of this morning I have tallied FOUR NO SHOW APPOINTMENTS. Not even a pre-warning phone call. No phone call, for days, and for weeks. And I was there, waiting for them every time.

To back track a little, they recommended we install an Optex Sensor to help our issue, so I agreed to the quote and they came out to install it. (Not a cheap sensor like a laser beam reflector.) They were at my building for the whole day, at which point the technician said he couldn't make it work and would need to come back the next day. That was the first no show.

And after two more no show appointments and FIVE WEEKS LATER, I called the owner Kelvin of AM/PM Gates to fire them from the job, but Kelvin himself made an appointment for this morning, and said he was going to come out and make things right.

Then guess what... THE OWNER WAS A NO SHOW. No call. Nothing.

And a little sprinkle on top of it all, they love to put a big AM/PM sticker on your gate, with no permission to do so. Before I even walked out to greet them on the very first appointment, before they had even done work on my gate for the first time, the technician claimed a sticker on my nice new gate. No permission asked. That's considered vandalism folks.

And that sticker won't come off easy... cheers.

These guys did an excellent job on our doors. We have a small shop in SCV with several aluminum frame commercial doors and one glass storefront door. They showed up on time as scheduled and got to work. When they couldn't complete the task on day one because the glass door was too heavy for one technician they sent two guys the next morning. DONE!
Nice, professional and competent craftsman
JOB WELL DONE. Thanks

Came back in town to find a broken spring. Could have/should have fixed it myself but so busy I decided to trust this company to handle it. Said it would be about $300 when I called. Seemed high but to get it fully working I decided to do it.

They came the next day and fixed the spring and removed a rail so I could get the door open. Said he (owner!) wasn't familiar with the brand motor I had. Said he could figure it out but didn't have time so he left. $360 bill. $150 for labor - fair. $30 for parts - fair. $180 for "same day" service call. Wasn't same day. Wasn't an emergency either. Which I explained. I had another car to use.

Tried to upsell me on a very expensive motor then left.

I spent 20 min on YouTube, researched the motor myself and reset the system, adjusted it, remounted the rail and it's been working great for over a month. $360 for me to actually fix what he "professional" and "owner" should have done.

I called to complain about bill and was threatened with legal action if I didn't pay. I'm fine with paying for what it got. A replaced spring and helping me get the door open. Not fine with a $180 extra charge for "same day service" which wasn't same day service.

Be weary of this company and don't sign anything until the work is actually done.

Owner was friendly just not honest, and apparently not very knowledgeable. $360 would have been worth a 100% fully operating door. Not a half done job that he blew off which I had to finish.

I called these guy's based on their 5 star reviews. I'm impressed. They got right back to me. I sent Mike pictures of our front door closer. He called back right away. He explained why it's bad and the cost of replacement. They came out the same day. Replaced the closer in about an hour and at the quoted price. The technician that came out was knowledgeable & very nice. I will definitely use them next time!!!

Thanks for coming back today to fix my door I appreciate it. Although it wasn't exactly fixed how u stated you would fix it,but I'm satisfied. I would also like to Thank Brandon for being kind. I appreciate y'all coming back to make things right . Have a wonderful New Years

my son needed service on his gate, and we needed help over the weekend. Kelvin walked me through an adjustment that allowed us to keep the gate closed and keep the house secure. this help came from him DESPITE being out of town. that means a lot for a dad who's visiting and needs to keep his kids safe. this is old school service that you don't see much anymore. for those of you that value service and commitment, this is your company.